Bill Robertson Nissan
Pasco, WA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:30 AM - 4:00 PM
Sunday Closed
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Excellent Very friendly. Told sales what we wanted and how much we wanted to spend. They did what we asked with no problems. We are now the proud owners of a ne Very friendly. Told sales what we wanted and how much we wanted to spend. They did what we asked with no problems. We are now the proud owners of a new Nissan Kicks. Great sales staff. If we need another vehicle or someone is looking for a new car we will tell them about Bill Robertson Nissan. More
Amazing The team were professional and help me above and beyond with my choices and facilities my getting the right vehicle for my needs thank you guys!!! The team were professional and help me above and beyond with my choices and facilities my getting the right vehicle for my needs thank you guys!!! More
Great Service, Amazing Friendly Staff Lisa and Zach did an amazing job through the entire service process. They answered all my questions and were very polite and professional. After the Lisa and Zach did an amazing job through the entire service process. They answered all my questions and were very polite and professional. After the service was completed they even washed my vehicle. I would definitely recommend this group. More
Amazing service Zach in service is amazing as always. I saw Jose in financing while waiting fo my truck and i told him about another problem that i have a he is goin Zach in service is amazing as always. I saw Jose in financing while waiting fo my truck and i told him about another problem that i have a he is going to go over and beyond to help me More
Great service Got in and out on time. Fast and friendly. Pointed out that I needed a new air filter. One of the best service departments I have been to. Got in and out on time. Fast and friendly. Pointed out that I needed a new air filter. One of the best service departments I have been to. More
Didn’t get car I originally wanted my salesman did I worked with a. Purple people on trying to find the right price for the car I really really wanted. We were about $500 off of finalizing the deal. Th I worked with a. Purple people on trying to find the right price for the car I really really wanted. We were about $500 off of finalizing the deal. This car had a few extra features that I really really wanted and meant a lot to me. This was the first brand new car I ever bought which is why it makes me so upset. I needed a few more days (payday) to get the rest. When I got it and reached back out to one of them and he told my the original salesman helping me bought it. I was told they were getting another in and when I got to looking at it the features I really wanted were not there. So I figured the price would be less because it about $1,000 less in upgrades. That wasn’t the case. They didn’t budge on the price or offer to help me get these options at maybe a discounted price. While I was the main salesman about all this he turned and looked at me and said, “All that stuff you like means nothing to me and I turned it all off”. I felt there could have been better customer service in trying to at least empathize with me. But he says I don’t use all that stuff. Hahaha. Maybe help me find another one like it for the same price. The overall experience left a bad taste for my views on them in the future. More
Fantastic service It was wonderful after I finished a 3200 mile road trip they were able to squeeze my car in for service. They kept me up to date on how long my car wa It was wonderful after I finished a 3200 mile road trip they were able to squeeze my car in for service. They kept me up to date on how long my car was going to take and was super friendly and helpful More
Great Very friendly and personable. They had their hands full with my car and they did great. Washed my car afterwards!! Communication could have been bett Very friendly and personable. They had their hands full with my car and they did great. Washed my car afterwards!! Communication could have been better but overall it was a great experience. More
Oil change and tire rotation The staff in the service department are extraordinarily friendly and helpful. The service to my car took less than an hour. I was very comfortable in The staff in the service department are extraordinarily friendly and helpful. The service to my car took less than an hour. I was very comfortable in the lounge area. I had a snack and a cold bottle of water. The service to my car, which included an oil change, tire rotation, new wiper blades, a car wash and vacuum cost around $100. We’ve been talking my car there for service for 5 years and all around, The service department staff has been friendly and helpful. My car runs well and I recommended Bill and Debbie’s Nissan. More
Excellence service The service has been excellent at this place since we purchased our Nissan there 10 years ago. Everyone has always been very pleasant to work with and The service has been excellent at this place since we purchased our Nissan there 10 years ago. Everyone has always been very pleasant to work with and the coffee has been excellent. More