Bill Ray Nissan - Service Center

Purchased my truck certified pre-owned. Only have owned it for 6 months. Took it in for the first oil change and tire rotation service. First they tried to say my first service was not free Only have owned it for 6 months. Took it in for the first oil change and tire rotation service. First they tried to say my first service was not free, which it was because of the agreement at time of purchase. Then they found my service agreement and all seemed fine until they came back to me and said there was a problem with my front driver side brake pad and rotor. They took it apart to see what the problem was because the brakes should not have any issues after only 6 months... they say it has worn out unusually fast. Their explanation was that a rock or piece of gravel must have gotten stuck inside and caused it to wear faster than it should have... which seems like a sorry excuse and made-up story. With this reasoning, they said it is not a manufacturer or installation error, and they could not have it covered under the warranty. They wanted me to pay $380 to replace the front brake pads and rotors and $149 for brake fluid. I declined and will not return for any other services other than the other free oil change when it's due. Arrived at 12:45 and left at 3:18 More

I love this service center! Robert Simmons is my favorite! Everything is always handled with care. Everyone is so nice and helpful. I always have a satisfactory appointment. Robert Simmons is my favorite! Everything is always handled with care. Everyone is so nice and helpful. I always have a satisfactory appointment. More

There is no where else I would service my vehicle. Friendly staff and great technicians! Friendly staff and great technicians! More

Experience was great thanks to Jake was very good car got cleaned everything was great cleaned everything was great More

Darryl Driver is an absolute Outstanding Service Advisor! His customer Service is Superb and the pride he exhibited in his position was clearly evident. Mr. Darryl Driver's attention to detail and continuous His customer Service is Superb and the pride he exhibited in his position was clearly evident. Mr. Darryl Driver's attention to detail and continuous updates of the completion of my vehicle's service was most impressive. Mr. Darryl Driver deserves special recognition for a "Job Well Done" and for "Truly Making My Day"! More

The team at Bill Ray were very professional and able to diagnose the problem quickly. diagnose the problem quickly. More

CJ is the best - He does everything to make your visit hassle free. He is going to be my go to guy. He is extremely informative and will answer all questions and concern and will what it take to make it hassle free. He is going to be my go to guy. He is extremely informative and will answer all questions and concern and will what it take to make it right. That is great customer service. He is the reason I will continue to drive the distance I do to get work done on my car. More

Nice service, reliable and dependable when it comes to service and repairs for most vehicles service and repairs for most vehicles More

Robert was great! Provided excellent customer service. He displays an upbeat and happy personality. A positive experience on my recent servicing. Provided excellent customer service. He displays an upbeat and happy personality. A positive experience on my recent servicing. More

CJ Smith in Service was excellent. He kept me informed every step of the way. We had several items that were found and they were covered by our extended warranty. Overall, everything w He kept me informed every step of the way. We had several items that were found and they were covered by our extended warranty. Overall, everything was terrific. More