Bill Ray Nissan

My wife and I bought a new 2009 Nissan Altima from Bill Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provid Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provider to see if we could purchase GAP insurance for our new car. Geico does not offer GAP insurance and informed me to call the dealership that we purchased the car from because they should be able to sell us GAP insurance. I originally spoke to Hector, who informed me that he was pretty sure that I had to have purchased it at the time of the sale but that he would have a finance manager call me back. He then offered to sell me an extended warranty, which was not what I had called about and I never even mentioned a warranty. I gave him my name and number and waited for a finance manager to return my call. No one ever called my back so I called the next day and spoke to Phil Copeland, who just happened to be the finance manager we dealt with at the time of purchase. He told me that we were never offered GAP insurance because we put too much money down for the down payment. He also confirmed that we were never offered it at the time of purchase, however he claims that we signed something that said we declined it along with the extended warranty. Now I clearly remember him offering us the extended warranty, but at no time did he ever offer us GAP insurance. He also asked me if we had been in a car accident with the vehicle, which is totally irrelevant to the conversation. The only reason that I can think why he would ask me this is that he thought we were trying to commit insurance fraud and do something illegal. Thanks for the insult Phil, I appreciate it very much! To make a long story short, we are not eligible to buy GAP insurance now since we already bought the car and they were not willing to do anything for us besides give us a very poor apology in my book. I felt that the customer service I had received was unacceptable, so I called back later that day and spoke to the general manager, Michael Frank. Right from the beginning, Michael had an attitude and became very defensive as if I was completely 100% in the wrong. He did not even offer an apology on behalf of his staff and how I was treated. Instead it was "well let me research this and I'll get back to you shortly." Well surprise he never called me back and I was the one who actually had to call him the next day to see if he found out anything for me. He said that there is nothing they can do for us and that I should go Google “GAP insurance” and find a provider that way. That's some great customer service right there. He also said he spoke to Phil who told him that I did not know anything about the purchase of our car and that I had asked him what our interest rate on our loan was. That is another blatant lie, and I am very insulted that they treat their customers as if they are stupid and do not know what they are talking about. I informed Michael Frank that he should Google "Bill Ray Nissan" because there are plenty of negative reviews and upset customers out there who have plenty of complaints regarding the overall service they have received from Bill Ray. His response was that you can't please everyone. So if you want to be treated like crap by an unprofessional company that lies, then by all means feel free to go to Bill Ray. They definitely do not believe in the old saying that "THE CUSTOMER IS ALWAYS RIGHT!" I for one will be taking my business elsewhere even though I bought my car from them (which I am currently regretting, not that I'm not happy with the car but the fact that I gave Bill Ray my money). More

CLASSIC BAIT AND SWITCH!!!! MY HUSBAND AND I WERE ON THE LOT LOOKING AT CARS 2 WEEKENDS AGO AND EVEN TEST DROVE A NISSAN ALTIMA 2.5 .. THE PRICE WAS RIGHT BUT THE SOUND COMING FROM THE FRONT END WAS NOT SO LOT LOOKING AT CARS 2 WEEKENDS AGO AND EVEN TEST DROVE A NISSAN ALTIMA 2.5 .. THE PRICE WAS RIGHT BUT THE SOUND COMING FROM THE FRONT END WAS NOT SO WE DECIDED TO PASS EVEN AFTER THEY TRIED TO REASSURE US IT WAS BECAUSE THE TIRES WERE NEW AND NEEDED SOME WEAR AND TEAR. NO THANKS WE SAID BUT CONTINUED TO LOOK AROUND ANYWAY FINDING A 2008 KIA SEDONA BUT WE WERE STILL UNDECIDED SO I WE TOLD THE SALES GUY WE WOULD LOOK AROUND SOME MORE AT OTHER DEALERSHIPS..ON OUR WAY OFF THE LOT WE WERE GIVEN A PRICE VIA ON THE BACK OF A PIECE OF PAPER..WE WOULD BE BACK IF WE FOUND NOTHING ELSE MY HUSBAND SAID AND LEFT.. TODAY I WAS SURFING THE WEB AND CAME ACROSS THE SAME KIA STILL AVAILABE FOR 2000 LESS THEN IT WAS OFFERED TWO WEEKS BEFORE AND CALLED IMMEDIATLEY ASKING IF THE CAR WAS AVAILABLE, I TOLD THEM WHAT THEIR WEBSITE HAD THE CAR LISTED FOR AND THAT IF OT WERE I WAS VERY INTERESTED AND WOULD COME BY AFTER MY HUSBAND GOT HOME FROM WORK, AFTER THE SALES PERSON APPARENTLY VERIFIED WITH HIS COMPUTER HE SAID YES AND TO COME ON IN.. GREAT I THOUGHT MY SEARCH WAS OVER...WHEN MY HUSBAND CAME HOME FROM WORK I ASKED THAT HE CALL AND MAKE SURE THE CAR WAS STILL THERE AND THE PRICE WAS STILL AS IT APPEARED ON THE WEBSITE..THE ANSWER WAS YES TO BOTH..WE WERE THERE IN LESS THAN AN HOUR.. ONLY TO WAIT FOR THE SALES PERSON TO COME OUT AND TELL US THE VAN HAD BEEN SOOLD!!AND FOR $3000 MORE THAN THE ASKING PRICE!! AND AT THE SAME TIME TOLD ME THE LISTED INTERNET PRICE WAS A MISTAKE...BUT THAT HE COULD SHOW ME SOMETHING ELSE..NEEDLESS TO SAY WE LEFT WITHOUT LOOKING BACK AND WILL TAKE OUR BUSINESS ELSWHERE!! More

Oh where to start. I Have a nissan 350Z and have taken my car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come fr car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come from my breaks when I come to a slow stop at traffic lights. I take my car in and they said it was just normal wear and tear and it was time for a new brake job. I was fine with that the car hasn't had a brake job yet so it was time. they quoted the job costing $500 and change for redoing entire front brakes. I got the job done. As I literally drove the car off the lot I arrived at the first traffic light and that horrible loud squeaking sound was still there. I went back the next day and explained that the brakes didn't seem any better at all. They then told me that they need to do the rear brake job costing another $300. They proceeded to do that job as well. I got my car back and long behold the squeaking was still there. I took my car back for the THIRD time and asked don't you guys check for the noise before you give it back to me. Their response was that it didn't do that for them. I spoke to the manager and he said they would fix it at no cost. I got my car back only to notice that the only thing they did was but this gel like lubricant on my brakes to prevent them from squeaking only temporarily. within 2 weeks the noise was back I was livid at this point. I again spoke to the manger took my car back and all the techs were looking at my car. One of them came up to me and asked where I had bought my brakes from? I asked what do you mean? He said that whoever install your brakes put the wrong kind. I said YOU GUYS DID. He didn't believe me and I told him to look up my file. Long and behold WHAM there it was on my file saying that they did a full brake job. He put his foot in his mouth and walked away. Again the manager said he would take care of it at no cost. FINALLY after $800, 2 months, and countless visits to the dealership later the problem was solved. YAY! Only to find out that the problem was the front brakes the entire time meaning that the rear brake job I got was for ABSOLUTELY NOTHING! WASTE OF MONEY!! Also later on I had asked them to replace my headlight bulbs with bulbs that I had already purchased. They then told me that the bulbs I purchased weren't for my car and I need an HID kit and connections. I then said that my car comes STOCK WITH HID COMPONENTS. They have no idea what they are talking about! More

I bought a car for my son, a 2003 Nissan Sentra SER Spec V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid fo V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid for and my son is looking to buy another car, and he believes that Nissan are good cars, but the service that he has gotten in Bill Ray Nissan has not been good. I will say that at least five time he has taken the car for service and he has had to take it back, because of something loose or damage my them. And all the time is not their fault, or so they say. The latest was the oil pan, that they say it was damage, and even though they are the only one that work with this car, they try to say that it was somebody else. You can check the records of the car, owner Harold Baerga and you will see that that is the only place we take the car. More

Took Maxima to reprogram ecm computer. Technicians apparently fried the ecm to the point they could not start engine. They were able to restore partial functionality. No A/C and car does not run well. apparently fried the ecm to the point they could not start engine. They were able to restore partial functionality. No A/C and car does not run well. I will now require new ecm and Nissan or the dealer are not willing to take responsibility. More

As a sales manager for Bill Ray Nissan Fred Farrington is extremely misleading when quoting vehicle pricing. Fred continually changes his pricing & when asked to provide his best price Fred gives you a pric extremely misleading when quoting vehicle pricing. Fred continually changes his pricing & when asked to provide his best price Fred gives you a price & than changes the price soon after. VERY DECEPTIVE SALES PROCESS AT BILL RAY NISSAN I WOULD AVOID THIS DEALERSHIP ! More

They were terrible.We had already been there and we called our salesperson and made an offer.We explainined that we lived 30-40 minutes away and to not ask us to come in unless they would accept our of called our salesperson and made an offer.We explainined that we lived 30-40 minutes away and to not ask us to come in unless they would accept our offer.He called us back and said the offer was acceptable and to come in.We cancelled our plkans,drove there and were taken in to an office by the manager John who told us that the monthly payments would be $55 a month HIGHER than the pffer that we had made and they had agreed to.I told the other customers in the showroom not to buy there as we were leaving the general manager followed us outside and created a confrontation calling me an old man that couldn't afford the car.I was never the one buying the car it was my son who I was there with and my finances were NEVER involved in the deal. They are tricky and unprofessional and instead of just letting us leave they created a confrontation.The general manager wlked up to me,got in my face insulted me then insulted my son's girlfriend telling her that women always want to carry breifcases until the going gets tough. WOW! what a horrible place! More

I purchased a used car from out of state. I would HIGHLY recommend purchasing a car from Bill Ray's internet department. The negotiation was easy and they held the car for me for two days since I had to dri recommend purchasing a car from Bill Ray's internet department. The negotiation was easy and they held the car for me for two days since I had to drive 5 hours to get to the dealership. There wasn't any pressure when I arrived, as the negotiation had already been completed. However, watch for a few things once you agree to purchase the car. I did not get the full tank of gas promised by the sales rep (in fact, it was on 'E' as I drove off the lot), nor did they vacuum the car when they said they’d clean it up. Also, when meeting with the finance department, they sold me a service warranty for $1100. After all the papers were signed, they realized that the service warranty was really $1600, but since it was their mistake, they would take $500 off the price of the car. My fault for assuming they actually did this, because they didn't. I called to ask about it three times and my phone calls were not returned (but it's okay---I've already cancelled the warranty). They also sold me gap coverage, which I originally said “No” to. But when I said “Yes” to the service warranty, they slipped the gap coverage into the paperwork. Again, this was also cancelled. I had to call four times to make sure they received my cancellation (because again, no one called back), which they claimed they didn't, but the woman who helped me at that point was quick and helpful. The base price of the car was excellent. But beware of the $699 dealer fee, which they claimed covered things like legal paper work and registration. Since I live out of state, I had to do all of my own paper work and registration, so it was basically an addition to the price of the car. This fee is only about $300 in my home state, where dealers DO complete the registration and titling for you. On a positive note, though, the Title Clerk at Bill Ray was very helpful in making sure I received the Title in a timely manner. In the end, I am happy with my purchase and with the internet negotiation. Just be sure to read everything you sign and make sure you understand the fine print. More

I went through the entire process of buying a used car at Bill Ray Nissan...(driving, negotiating, etc...) and spent 5 hours at the dealership. I was told that the car was in perfect condition and had never Bill Ray Nissan...(driving, negotiating, etc...) and spent 5 hours at the dealership. I was told that the car was in perfect condition and had never been in any accidents. I traded in my car, paid for my beautiful new-to-me car and was about to leave the dealership a happy camper. My husband ran inside to pick up the new insurance card and I browsed the car manual. I was SHOCKED to find tucked into the manual paperwork for when my supposedly accident free vehicle had been in a major accident and had sustained over $10,000 in damages. The entire car had been repainted and redone!!!! Yikes! Thankfully, I did not drive it off the lot!! I was there for 5 hours and no one bothered to tell me about the damage, even though they knew. I was lucky to get away easily, but I know that the next person will not be so lucky. I'm sure that bill/estimate has been shredded and the car is back on the lot for the next victim. This is the reason that car dealers have such a bad name. More

customer service was good..they returned calls and passed messages..also when there was an issue brian ray always was never inconvenienced to calmly address your concerns..we were impressed by this "family" messages..also when there was an issue brian ray always was never inconvenienced to calmly address your concerns..we were impressed by this "family" dealership. qulaity of work was fair as they didnt prep the car properly for delivery but when this was pointed out they gave us an "we owe you" are complete detail..we will cash it when the car is really dirty!! friendliness was ever present..no aggressive, hostile attitudes..very tolerant and humble..this was wonderful and took away the "fear of the haggling and the salesman" issues.. price was BEST of all..we shopped all the central florida and tampa dealers and brian ray was the very best deal by at least $200. other dealers said bill ray cant sell for the price they do and they were wrong! (in fact they called us back begging us to come back and buy for the price bill ray nissan gave us! too late!) overall the experience was excellenet..why? see above..enough said! More