Bill Ray Nissan

Ramon Garcia was great. So patient. Best car buying experience ever. Bobby Johnson helped me get the car I wanted. I am so pleased with how easy they made the car buying experience for my family. experience ever. Bobby Johnson helped me get the car I wanted. I am so pleased with how easy they made the car buying experience for my family. More

First time buyer of a 2020 Versa 16 miles 9 months later transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service transmission is messed up I have been car less almost two weeks no one has called and said anything to me in almost a week very poor customer service. I also have 5 hard inquires on my credit and no car. This is the worst service I ever had and the Lemon Law is my next step. Count your days Nissan. More

Two cars and a truck over the last 10 years and never a problem. Great service and sales department. Thanks for all your help John Wright. problem. Great service and sales department. Thanks for all your help John Wright. More

All I can say is WOW! This has been the 3rd vehicle I have purchased at Bill Ray and they never seem to disappoint. I’ve had the pleasure of working with Mike Grimm and Bo Rhodes on my last 2 cars and t have purchased at Bill Ray and they never seem to disappoint. I’ve had the pleasure of working with Mike Grimm and Bo Rhodes on my last 2 cars and they always knock it out of the park!!!!Never a feeling of pressure and despite my sometimes aggressive negotiating skills both Mike and Bo always come to the table with an Amazing deal we both agree on. Bought my wife a 2021 Rogue Platinum with specific color combo that is like finding a unicorn these days! Not for Bo! He was able to get me the exact car I wanted in less than 72hrs! That’s what I call service. The level of professionalism these guys exhibited is exactly why I have been a loyal Bill Ray customer for life. I’ll be sure to pop my head in to say Hi when I bring my Nissans in for service! And who knows maybe the oil change will turn into a trade in on a new model!!! Thanks again! I’ll be sure to send my colleges to see Mike and Bo in the future!! More

I reached out to them via one of their online ads after seeing a vehicle I was interested in at just under 32k. I received a call the next morning and they told me it would be going up to 35k+ if they need seeing a vehicle I was interested in at just under 32k. I received a call the next morning and they told me it would be going up to 35k+ if they needed to repair the bit of damage that was present, but I could have it for the under 32k price that was advertised if I'd commit to purchasing it that day as is and pay $500 for the bit of work they'd done on it already. I decided to go for it at the original under 32k price, + the $500 and their fees. I was sent the official quote, and was told his manager would call me to provide the wire info. A few hours passed, and I hadn't heard anything, so I reached out to my salesperson. A bit later I received a call from the manager, and he said "The owner decided to sell it to one of his friends. He owns them and he can do what he wants" I had a weird feeling that they just wanted to try and sell it at a higher price, and didn't want to commit to our deal. I followed up with my salesperson the next day via text and said I was pretty bummed at the way that went down, and to let me know if the car came back in. He just said "Sure I will" via text. Sure enough it popped back up the next day on their site at 38.5k, and has been there the last 2 weeks. I texted the screenshot of the ad to my salesperson, and got no response. I was really bummed to be treated this way, and I actually would have paid a bit more for it if they had used a more honest tactic. I really liked the vehicle, and it was a pretty unique spec. More

David Crayne and the team at Bill Ray Nissan are fantastic! I found a 50th anniversary 370z online on a sunday 10/4/2020, so I applied for pre approval. David got back to me in less than 5 min even fantastic! I found a 50th anniversary 370z online on a sunday 10/4/2020, so I applied for pre approval. David got back to me in less than 5 min even tho they where closed, and we made an appointment for the next day. Ended up keeping him waiting almost two hours and we went well after closing time getting it done. The team was able to get me a great package with killer financing and didn't try to over sell pressure me out of my comfort zone. They even took my rental car back but not before filling it up for me. David my salesman even checked up on me a couple times. Super happy with the experience definitely recomend giving Bill Ray a visit and a chance to offer you the same great service they offered me. Make sure to ask for David! More

Zack is great guy in service department took care of my Brand new Murano right away had problem with trim fixed it right away thank you. Brand new Murano right away had problem with trim fixed it right away thank you. More

Very dissapointed because I went to the budyshop as I got the same issue with the paint peeling in same spot in the front bumper for 3rd time but the manager (Nail) was only focused on finding a reason to bl the same issue with the paint peeling in same spot in the front bumper for 3rd time but the manager (Nail) was only focused on finding a reason to blame me instead of finding why it keeps hapening in the same spot and fixing it. He stated that the bumper was hit (not thru at all). We purchased four cars from this dealler and this is their thank you More

WORST CUSTOMER SERVICE EVER!!! DO NOT GO TO BILL RAY NISSAN! This is by far the worst customer service I have ever experienced. I would swear our vehicle is a lemon. Purchased a b DO NOT GO TO BILL RAY NISSAN! This is by far the worst customer service I have ever experienced. I would swear our vehicle is a lemon. Purchased a brand new Rogue. It's now 2 yrs old, 50K miles for reference. Within the first 2 wks the exhaust weld snapped. Took it back as soon as we noticed it, which was around 5 PM, service tech informed us everyone was gone for the day that we could leave the truck. How would we get home? Also had issues with the vehicle "break checking" us in the middle of intersections. Brought the vehicle in numerous times with no avail. Response rec'd was that there was a recall of the model 6 months newer and hopefully in a few months the recall would roll out on mine. Took 6 months to get the front collision sensor fixed. Luckily in that time no one rear ended me during one of it's episodes. Most service appts lasted at least 2 hours. One appt lasted 7 hrs because they forgot I was there. Literally watched them pull my car in at the 5 hr mark. Service hours are horrible...if I new they weren't open nights and Sundays when purchasing the vehicle I would have gone elsewhere. Had the battery die at 50K miles...took to Autozone who said the battery was dead and shouldn't be this soon. Again, took it to Nissan. Response was "you know Florida weather, they don't typically last more than a year or two....but we have a new battery that lasts 7 yrs. And there's nothing we can do to assist with your current battery." I totally get and understand warranties but they are no user friendly. GO TO DAVID MAUS TOYOTA. Last brand new vehicle we bought from there had an AMAZING standard warranty, great customer service hours, never had to pay a fee to check to see if an issue was under warranty. (We took the extended warranty from Nissan and was told we'd need to pay a $275 fee to verify if the concern was under warranty which would be reimbursed if it was.) GO WHERE YOU"RE APPRECIATED!!! More

WORST CUSTOMER SERVICE . I had a service recall for the driver’s side strut housing and inner hood ledge assembly on my daughter’s 1999 Nissan Pathfinder. The reason for . I had a service recall for the driver’s side strut housing and inner hood ledge assembly on my daughter’s 1999 Nissan Pathfinder. The reason for the recall, the driver’s side strut tower rusting, causing the strut tower to put pressure on the steering column and causing it to break, without notice, happened while my daughter was driving. Fortunately, no one was injured and she was able to direct the vehicle to a safe stop. When looking into how to repair the vehicle, I noticed what happened to the steering column and the rusted portion of the strut tower and inner hood ledge assembly caused the steering column to break. The vehicle was towed, at my expense, to Bill Ray Nissan in Longwood, Florida for the recall service to be performed. Morley Vehicle Services acknowledged the recall repair and had authorized Bill Ray Nisan to perform the work. Richard Morris, Bill Ray Nissan’s service manager, maintained that the recall work would be insufficient and considered the necessary repairs to be beyond what they are capable of doing. I found myself in the position of having an authorized recall repair that would not be done on our vehicle. After months of no communication with Bill Ray Nissan, my wife and I decided to donate the vehicle and be done with it. When my wife stopped by to make arrangements to have the vehicle donated, Richard Morris was rude and condescending, telling her to get the vehicle off his lot or he would have it towed. We currently own three Nissan’s and have had Nissan’s in the past. They are good vehicles and we will probably continue to own Nissan’s. However, we will never deal with Bill Ray Nissan again. More