Bill Ray Nissan

The entire experience of shopping for a car for my son at Bill Ray Nissan was pleasant! We were greeted in about a minute upon entering the office area and not immediately pounced upon at arrival at the park Bill Ray Nissan was pleasant! We were greeted in about a minute upon entering the office area and not immediately pounced upon at arrival at the parking lot. Wether it was the many, many times on the phone, or face to face, our sales person, Angel Fegeley, was very patient, honest and friendly with us all the way to the grinding end. When he was not sure (only about two times) about our question he asked his co-workers for assistance. We visited twice before we completed the same purchase and on our 2nd visit he even shared his personal stash of Chai tea with us :) He understood our needs and our situation and made us feel comfortable without pressure (unlike some of the other dealerships we visited). We purchased our vehicle at Bill Ray Nissan on March 30th and we are still quite pleased with the purchase. Yes, we would be happy to do business at Bill Ray Nissan again! More

THER SERVICE IS HORRIBLE!!! SINCE DAY ONE SERVICE HAS BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD B BEEN HORRIBLE THEY SUPPOSLY CAN NEVER FIND THE NOISE WITH THE CAR. THEY TELL US TO COME BACK. WE FINALLY TAKE THE TRUCK IN AND PROMISED US IT WOULD BE DONE IN THREE HOURS, HOW ABOUT THREE DAYS LATER AND NOTHING! THE FUNNY THING IS THAT WE DONT RECIEVE A STATUS UPDATE ABOUT HOW EVERYTHING IS GOING UNTIL MY HUSBAND CALLS AFTER 5P? ARE YOU KIDDING ME.ALL WE ASK IS TO JUST TOUCH BASES WITH US... I HIGHLY DO NOT RECOMMED THIS DEALERSHIP PLEASE GO SOME WHERE ELSE!!!! More

Dealership has no customer service skill tells you one price out the door then says THEY cant do it once you dont finance from them! I work in customer service and would never let a customer leave as unha price out the door then says THEY cant do it once you dont finance from them! I work in customer service and would never let a customer leave as unhappy as they do. Went in looking for a vehicle and once pricing was done with the FINANCE manager he told me the parts they had ordered for it and agreed to where then gonna be extra. And after all that then they tell me they have to add another $2000 on top off out the door price. More

This is a complaint about the second guy (did not get name)... The first guy, Rick, was alright to start with BUT fudged when we asked him if a certain figure in HUGE BLUE MARKER numbering at the bottom name)... The first guy, Rick, was alright to start with BUT fudged when we asked him if a certain figure in HUGE BLUE MARKER numbering at the bottom was 'out the door and all inclusive of taxes, and everything'..he said YES it is (2 times) and then when I asked what the + + + was... he said "OH, that is taxes, $699 !!! processing fee, etc. The bottom figure was just the price of the truck itself"... THEN, after we rejected the first 'number', Rick disappeared and some other totally clueless and very unfriendly guy came around and basically said 'ok - just leave then' after we said we just wanted to move it along (instead of sitting there playing games all day). REALLY sucky customer service - would not recommend to anyone. We went in ready to buy today-immediately- but because of that horrible experience, will stay away from this place. More

(Please excuse the repeated words of Bill Ray Nissan. It’s for SEO purposes) My horrible experience with Bill Ray Nissan started on July 3, 2010 talking to Erald. We test drove two cars on the lot. Th It’s for SEO purposes) My horrible experience with Bill Ray Nissan started on July 3, 2010 talking to Erald. We test drove two cars on the lot. The first car was a 2009 Altima Coupe with leather seats, and at roughly 8,000 miles, it was priced at $18,993. The test drive went well, except he insisted I test drive a white Altima four door sedan with cloth seats. After the test drive in the white Nissan ended, I told Erald that I wanted to negotiate on the Bill Ray’s 2009 Altima Coupe with leather seats. Fast-forward 3 hours later of exhausting back and forth deliberations on the overall price of the car, the final “deal” offered was $2,000 down, Tax (roughly $1,200 dollars), a $700 nonsense fee for Bill Ray Nissan, and a Mazda3 2004 (my trade-in) valued at $7,000 that had a pay off of $5,500. The deal would give me $1,500 thousand from my trade-in to put toward the new car. They said that the price of the car would be a total of $17,000 “out the door”, and with tags transfer, a total of $17,210. I wanted $16,000 out the door with everything included, and they would not budge. Erald claimed he was giving me the best deal, although it was very easy to see what they were doing throughout the negotiations was not changing the over all price, but just manipulating numbers here and there by changing one “cost” and adding it in another area. These tactics were used to trick me into accepting the deal, and enviably overpaying for the new vehicle. I gave up and left. Just 20 minutes after leaving Bill Ray Nissan, a Hispanic male called me and said, “I can’t believe you didn’t talk to me; we Hispanics should stick together.” After that opening statement, he continued to racially profile me by speaking in Spanish (as I answered in English) throughout the conversation. Although I am proud of my Hispanic background (unfortunately for him), I loathe people who racially profile me and try to take advantage of the “We are both Hispanic” card. This is a lazy and offensive way to gain someone’s confidence. His “on my side” technique was just an attempt to play the “lets switch numbers around” game that the previous salesman had tried. One hour later, he rested on the same deal as the first salesman: $17000 “out the door.” Three days of nonstop calls pass. In total, I talked to four different Bill Ray Nissan employees, including both sales managers and finance managers as they tried to negotiate over the 1,000 dollars difference between what I wanted and the “deal” they gave me. I was resound in my negotiations; No matter what, I said my final offer still stood at $17,000. On the third day, July 7, 2010, I finally gave in and started the process of purchasing the car around 8:30 p.m. The dealership pulled my credit, I paid for a deposit on the new insurance for the car, looked over two hours of paper work, and even had to dispute other random charges that they tried to sneak in the sales papers without informing me of the changes. Finally, it was complete. FINALLY! I was a proud owner of Bill Ray Nissan’s 2009 Altima 2-door coupe with leather seats, the very same car I test drove four days prior. After every painstaking step was completed, I walked outside with a Bill Ray Nissan employee named Frederick who took me to my new car. I opened the door to find that the car did not have leather seats. I stood for a minute confused and thought it was a mistake. I asked the employee about the leather seats, and he said, “You thought we were selling you the 2009 Altima 2-door coupe that was fully loaded? This is the car we sold you.” I didn’t know what to think, being a consumer with little knowledge about how liable I was as I had just finished signing for the wrong car. I panicked and felt like I was a victim of what is called a “Bait and switch.” But I tried to keep my composure, hoping this would be solved. Frederick and I walked back inside to talk with the finance manager, Phillip, and I demanded to fix this huge error, not only on the car package but price. To my shock, they said, “I am sorry Miguel but this is not the car we’ve been negotiating with you since you walked into this office. We have you tracked in our system, and it says you wanted the Nissan Altima 2-door coupe with cloth seats. We would have never sold you a fully-loaded car at that price.” We started to go back on all of the events that took place throughout the deal. I explained to them that Erold and I started negotiations on the 2-door Altima Coupe with leather seats, the same one I test drove. They continued to argue with me and said that I was wrong. Things started to get out of hand, and the office manager heard the commotion and walked over. Now I am sitting in a room with two men talking to me as if I have lost my mind. The finance manager was clearly trying to help the situation by fixing the issue by offering alternative solutions, while the manager sat there antagonizing me by saying “Miguel, please chose a better way to express yourself.” And “You will not be making a fool of us in our own office Miguel.” And when I tried to explain, “Our computers don’t lie, you are wrong.” This relentless, frustrating antagonism went on for quite some time as I tried to remain calm. Two hours passed, and we finally came to a conclusion: the deal was not going to work and started to void every document I have signed. My old car was returned, and I drove back home, which was approximately an hour away. When I arrived at home, I immediately checked the Bill Ray Nissan site and Cars.com, which is how I was lead to that dealership in the first place. The same fully-loaded Altima Coupe that I originally test drove had the same VIN number and stock number that I just purchased and then canceled. Instantly, I took screen shots of their site, my iPhone app of Cars.com with their listing, and the original post on Cars.com with the same fully-loaded Nissan Altima. Bill Ray Nissan either took me for a fool by switching the car on me at the last minute, or they entered their information incorrectly on their local system and completely messed up on Cars.com listing and their own website listing, falsely advertising the same car (fully-loaded) for both the cloth seat coupe and fully-loaded coupe. This whole experience with Bill Ray Nissan was horrible, and I got nothing out of it. As a matter of fact, I lost not only a lot of time, but the cost my total credit score to go down in points. I am currently still waiting on the $4,000 deposit to be transferred back to my account, and I now have to cancel the insurance that I paid to get this car off the lot. And to make things even more unbelievable, the list price on the incorrect car that they sold me was $18,993 (2-door coupe with cloth seats), and the one I was test-drove was $19,993. They still wouldn’t even give me the car at the price we negotiated for the wrong car, when it was clearly their fault. To sum up how my experience was at Bill Ray Nissan, it was a disorganized mess, full of racial profiling, fraudulent lures schemes and simple math equation games meant to confuse you into thinking you’ve got the best rate possible. I guarantee you will spend hours trying to work the system, and all you will end up with is loss of time and possibly your sanity. Go somewhere else. I personally would not recommend Bill Ray Nissan to anyone. More

After several days of going back and forth in e-mail with one of the internet sales guys I drove 45 minutes to the dealership to do the deal. The whole way through we were working on a $0 down, $0 out of po one of the internet sales guys I drove 45 minutes to the dealership to do the deal. The whole way through we were working on a $0 down, $0 out of pocket, sign and drive lease. Then we get ready to do the paperwork and he informs me that I have to make the first payment plus additional fees. I ended up getting the deal that I wanted at another dealerhip in Central Florida. Don't waste your time driving out there because of the ads on their website or xx they give in e-mail. Go elsewhere! More

My wife and I bought a new 2009 Nissan Altima from Bill Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provid Ray in November 2009. At the time we were never offered GAP insurance by our finance manager (Phil Copeland). I had called my auto insurance provider to see if we could purchase GAP insurance for our new car. Geico does not offer GAP insurance and informed me to call the dealership that we purchased the car from because they should be able to sell us GAP insurance. I originally spoke to Hector, who informed me that he was pretty sure that I had to have purchased it at the time of the sale but that he would have a finance manager call me back. He then offered to sell me an extended warranty, which was not what I had called about and I never even mentioned a warranty. I gave him my name and number and waited for a finance manager to return my call. No one ever called my back so I called the next day and spoke to Phil Copeland, who just happened to be the finance manager we dealt with at the time of purchase. He told me that we were never offered GAP insurance because we put too much money down for the down payment. He also confirmed that we were never offered it at the time of purchase, however he claims that we signed something that said we declined it along with the extended warranty. Now I clearly remember him offering us the extended warranty, but at no time did he ever offer us GAP insurance. He also asked me if we had been in a car accident with the vehicle, which is totally irrelevant to the conversation. The only reason that I can think why he would ask me this is that he thought we were trying to commit insurance fraud and do something illegal. Thanks for the insult Phil, I appreciate it very much! To make a long story short, we are not eligible to buy GAP insurance now since we already bought the car and they were not willing to do anything for us besides give us a very poor apology in my book. I felt that the customer service I had received was unacceptable, so I called back later that day and spoke to the general manager, Michael Frank. Right from the beginning, Michael had an attitude and became very defensive as if I was completely 100% in the wrong. He did not even offer an apology on behalf of his staff and how I was treated. Instead it was "well let me research this and I'll get back to you shortly." Well surprise he never called me back and I was the one who actually had to call him the next day to see if he found out anything for me. He said that there is nothing they can do for us and that I should go Google “GAP insurance” and find a provider that way. That's some great customer service right there. He also said he spoke to Phil who told him that I did not know anything about the purchase of our car and that I had asked him what our interest rate on our loan was. That is another blatant lie, and I am very insulted that they treat their customers as if they are stupid and do not know what they are talking about. I informed Michael Frank that he should Google "Bill Ray Nissan" because there are plenty of negative reviews and upset customers out there who have plenty of complaints regarding the overall service they have received from Bill Ray. His response was that you can't please everyone. So if you want to be treated like crap by an unprofessional company that lies, then by all means feel free to go to Bill Ray. They definitely do not believe in the old saying that "THE CUSTOMER IS ALWAYS RIGHT!" I for one will be taking my business elsewhere even though I bought my car from them (which I am currently regretting, not that I'm not happy with the car but the fact that I gave Bill Ray my money). More

CLASSIC BAIT AND SWITCH!!!! MY HUSBAND AND I WERE ON THE LOT LOOKING AT CARS 2 WEEKENDS AGO AND EVEN TEST DROVE A NISSAN ALTIMA 2.5 .. THE PRICE WAS RIGHT BUT THE SOUND COMING FROM THE FRONT END WAS NOT SO LOT LOOKING AT CARS 2 WEEKENDS AGO AND EVEN TEST DROVE A NISSAN ALTIMA 2.5 .. THE PRICE WAS RIGHT BUT THE SOUND COMING FROM THE FRONT END WAS NOT SO WE DECIDED TO PASS EVEN AFTER THEY TRIED TO REASSURE US IT WAS BECAUSE THE TIRES WERE NEW AND NEEDED SOME WEAR AND TEAR. NO THANKS WE SAID BUT CONTINUED TO LOOK AROUND ANYWAY FINDING A 2008 KIA SEDONA BUT WE WERE STILL UNDECIDED SO I WE TOLD THE SALES GUY WE WOULD LOOK AROUND SOME MORE AT OTHER DEALERSHIPS..ON OUR WAY OFF THE LOT WE WERE GIVEN A PRICE VIA ON THE BACK OF A PIECE OF PAPER..WE WOULD BE BACK IF WE FOUND NOTHING ELSE MY HUSBAND SAID AND LEFT.. TODAY I WAS SURFING THE WEB AND CAME ACROSS THE SAME KIA STILL AVAILABE FOR 2000 LESS THEN IT WAS OFFERED TWO WEEKS BEFORE AND CALLED IMMEDIATLEY ASKING IF THE CAR WAS AVAILABLE, I TOLD THEM WHAT THEIR WEBSITE HAD THE CAR LISTED FOR AND THAT IF OT WERE I WAS VERY INTERESTED AND WOULD COME BY AFTER MY HUSBAND GOT HOME FROM WORK, AFTER THE SALES PERSON APPARENTLY VERIFIED WITH HIS COMPUTER HE SAID YES AND TO COME ON IN.. GREAT I THOUGHT MY SEARCH WAS OVER...WHEN MY HUSBAND CAME HOME FROM WORK I ASKED THAT HE CALL AND MAKE SURE THE CAR WAS STILL THERE AND THE PRICE WAS STILL AS IT APPEARED ON THE WEBSITE..THE ANSWER WAS YES TO BOTH..WE WERE THERE IN LESS THAN AN HOUR.. ONLY TO WAIT FOR THE SALES PERSON TO COME OUT AND TELL US THE VAN HAD BEEN SOOLD!!AND FOR $3000 MORE THAN THE ASKING PRICE!! AND AT THE SAME TIME TOLD ME THE LISTED INTERNET PRICE WAS A MISTAKE...BUT THAT HE COULD SHOW ME SOMETHING ELSE..NEEDLESS TO SAY WE LEFT WITHOUT LOOKING BACK AND WILL TAKE OUR BUSINESS ELSWHERE!! More

Oh where to start. I Have a nissan 350Z and have taken my car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come fr car to bill ray for some time now to get my regular scheduled oil changes without any problems. Well recently I began to hear some odd noises come from my breaks when I come to a slow stop at traffic lights. I take my car in and they said it was just normal wear and tear and it was time for a new brake job. I was fine with that the car hasn't had a brake job yet so it was time. they quoted the job costing $500 and change for redoing entire front brakes. I got the job done. As I literally drove the car off the lot I arrived at the first traffic light and that horrible loud squeaking sound was still there. I went back the next day and explained that the brakes didn't seem any better at all. They then told me that they need to do the rear brake job costing another $300. They proceeded to do that job as well. I got my car back and long behold the squeaking was still there. I took my car back for the THIRD time and asked don't you guys check for the noise before you give it back to me. Their response was that it didn't do that for them. I spoke to the manager and he said they would fix it at no cost. I got my car back only to notice that the only thing they did was but this gel like lubricant on my brakes to prevent them from squeaking only temporarily. within 2 weeks the noise was back I was livid at this point. I again spoke to the manger took my car back and all the techs were looking at my car. One of them came up to me and asked where I had bought my brakes from? I asked what do you mean? He said that whoever install your brakes put the wrong kind. I said YOU GUYS DID. He didn't believe me and I told him to look up my file. Long and behold WHAM there it was on my file saying that they did a full brake job. He put his foot in his mouth and walked away. Again the manager said he would take care of it at no cost. FINALLY after $800, 2 months, and countless visits to the dealership later the problem was solved. YAY! Only to find out that the problem was the front brakes the entire time meaning that the rear brake job I got was for ABSOLUTELY NOTHING! WASTE OF MONEY!! Also later on I had asked them to replace my headlight bulbs with bulbs that I had already purchased. They then told me that the bulbs I purchased weren't for my car and I need an HID kit and connections. I then said that my car comes STOCK WITH HID COMPONENTS. They have no idea what they are talking about! More

I bought a car for my son, a 2003 Nissan Sentra SER Spec V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid fo V, and we got the extended warranty and we always take it for service there because it is close to my house in Lake Mary. The car is almost paid for and my son is looking to buy another car, and he believes that Nissan are good cars, but the service that he has gotten in Bill Ray Nissan has not been good. I will say that at least five time he has taken the car for service and he has had to take it back, because of something loose or damage my them. And all the time is not their fault, or so they say. The latest was the oil pan, that they say it was damage, and even though they are the only one that work with this car, they try to say that it was somebody else. You can check the records of the car, owner Harold Baerga and you will see that that is the only place we take the car. More