Bill Pierre Chevrolet

Al Israeli made a very difficult process easy and even Al Israeli made a very difficult process easy and even with our so-so credit he treated us with a lot of respect. We found that everyone we spoke wi Al Israeli made a very difficult process easy and even with our so-so credit he treated us with a lot of respect. We found that everyone we spoke with was great to our family. I had never thought I would be able to buy a new car. Al made it all possible for me. I had spent many hours on-line looking for a used car. Now I own a brand new EQUINOX!!! Many thanks go to AL ISRAELI. More

I recently bought a 2011 AWD Chevy Equinox from Bill Pierre Chevrolet. I shopped around several other Chevy dealers in King County and got the best price and easiest financing from Bill Pierre. The sa Pierre Chevrolet. I shopped around several other Chevy dealers in King County and got the best price and easiest financing from Bill Pierre. The sale, trade-in, financing and pick-up of vehicle with the additional packages I added, all got done in just 1 day. Of course I did my own online research in advance and so I had a clear vision of the kind of vehicle I wanted. I also already knew, for the most part, what my credit scores were. There was no hassle at all at Bill Pierre and the staff is fairly friendly. I mostly appreciated the extra attention I received upon pick-up, paying special attention to detail. So far, I am really happy with my new Equinox. I especially enjoy the savings in gas on this size of SUV. I also love my OnStar in my new Equinox. Oh yeah, Bill Pierre was also the only dealer that had the exact model, color and accessories I wanted. Because of their large inventory, they were able to find exactly what I desired without having to wait. I got an amazing rate from Bill Pierre at 3.49% for 72 months. I was getting quotes for over 4.99% from all the other dealers I talked to. I was also not pressured to “add” anything to my new purchase, allowing me to feel comfortable when signing off. Overall, I am pleased with my new vehicle and am happy Bill Pierre made it easy. More

I was recently in the market for a new Chevy camaro and proceeded to look at car dealerships from Vancouver to Bellingham, Wa. I have previously purchased a number of new cars and knew that homework was go proceeded to look at car dealerships from Vancouver to Bellingham, Wa. I have previously purchased a number of new cars and knew that homework was going to be needed. During this 2 week research I came across some of the most professional and courteous dealerships but also what was perhaps the most deceiving and underhanded dealership that I have ever encountered. First let me say that though Lee Johnson Chevrolet in Kirkland had one of the smaller inventories of those I looked at, they were by far the most even handed and courteous. Additionally, the sales manager, Randy Jorgenson treated me with sensitivity as a customer and was very sincere. I have been involved in the area of customer service for over 20 years and rarely do I observe this kind of honest professionalism and sincerity in the auto sales industry. It just isn’t there. On the other hand, my experience with Bill Pierre Ford and Chevrolet was the complete opposite and as someone that sometimes teaches customer service, I can say matter of factly that I will use their underhanded approach as an example of how to ruin your reputation as a customer service provider. The first sales person I worked with was kind enough and was trying to be helpful (trying to get a sale) but was very slow to back up what he said he was going to do. I was looking for a specific model, color, etc and he was searching for various options in financing one of their vehicles. After not receiving a response to my voice mails overnight, I called the phone number that was identified on the Bill Pierre web page. I explained my situation to the person that answered and he immediately said that the sales person I was working with was new to their dealership and was also old. Hmmm…He then said he could get me better financing, a better trade in value and the car I wanted. He then transferred me over to the person that was supposed to be the Finance Director, which was sales person number 3. He then asked me to come down and to bring my check book. When I arrived, the terms that were proposed by the so called Director were different than the terms I was given over the phone. Not too surprised I guess. While I was there, I finally heard back from the first sales person who explained that the director could not get better terms than he could and that they were back dooring him. I passed this along to the finance director who also explained that this sales person was new and could not get the terms that he could. Keep in mind, that all of these sales folks work under the name of the Bill Pierre dealership. The director finally gave me his best proposal that wasn’t any where close to what was previously “quoted”. I could have walked at this point but decided to call back the original sales person at his request. He now placed me on the phone with the Bill Peirre dealership General Manager, Steve Casino. Sales person number 4. Steve explained to me that I went around them by going to their sister dealership across the street. I explained that I didn’t hear back from his sales person and called the number that was identified on the Bill Pierre web page. They told me that they could get me a better deal and all I knew is that I called the number that was identified as a contact number for Bill Pierre and I only made that call because I never heard back from his sales person to begin with. So now, the general manager tells me he wants to help me get a deal on the car I wanted to buy at Lee Johnson Chevrolet. They would transfer it over immediately. After a long conversation, he tells me that he cannot make money on a car if he sells it to me at the price I am offering. I explain that my price is the one I was quoted by his sales department. He again tries to explain that they are a different part of Bill Pierre and that I should consider purchasing a V6 model camaro instead of the V8 I was seeking. That my price range would fit in that market and that because of my credit history ????, that’s the best I could possibly expect. At this point we ended the conversation. After thinking it over, I e-mailed the general manager and asked what he could do for me if I chose a V6 camaro. Now all of a sudden, he cannot make the deal and needs more for the V6 model. His quote comes in significantly higher. I reply how disappointed I was and that he now had 30 minutes to give me the offer he originally provided or I walk. From here, I immediately went over to Lee Johnson Chevrolet to purchase the car directly on that day or not at all. Sure enough, after we come to an easy and quick agreement, I find out that the Bill Pierre General Manager, Steve Casino called the Lee Johnson sales person I was working with and told him the exact quote he had just offered me. What kind of business approach is this? This is a long story but you need to know what you are getting into if you choose to conduct business with Bill Pierre Chevrolet. Again, I was treated with respect, sensitivity and professionalism at Lee Johnson Chevrolet. From the sales person, Kenny Washington to the General Manager, Randy Jorgenson. At the end of the day, I would rather pay more for a purchase from an honest dealership that works from integrity rather than from one that works in the fashion mentioned. I am honestly surprised that Bill Pierre Ford and Chevrolet is still in business. Pretty incredible. Lastly, I have since received comments about the car and by coincidence; one person was a former employee of Bill Pierre and told me how shady this dealership was. Another person told me of his bad experience with Bill Pierre as well. More