Bill Penney Toyota

I went to bill penny Toyota to purchase a car. I informed sales rep Robert that I was pre approved through my personal bank. At the time there was promotional offer by Toyota called the toyotathon which offe sales rep Robert that I was pre approved through my personal bank. At the time there was promotional offer by Toyota called the toyotathon which offered cash rebates and low interest rate on new Toyota cars if you finance the car through Toyota. I agreed with sales Robert to apply for finance only by Toyota . I clearly advised sales rep that I was only interested in Toyota financing. The credit applicant as completed after reviewing new car options. I received an credit alert from 2 credit bureaus stating the bill penny Toyota pulled my credit twice on 12/10/2013 & 12/11/2013. No only did bill penny Toyota pulled my credit they also sent credit applications to 12 other banks without my permission which also pulled my credit. At this time I have a total 14 inquires on my credit report without my authorization. I disputed inquires on with credit bureau was denied by both trans union and equifax. My credit score has dropped within the past 30 days. I reapplied for auto pre approval renewal loan recently and realize my interest have increase due the inquires by bill penny Toyota. I felt the dealership sales finance managers was taking advantage of me because I am single women shopping alone for car. The sales finance mangers submitted my credit application multiple times to drive down my credit score so that dealership can offer me a much higher interest rate to participate with promotional toyotathon offer. More

Purchased a 2013 4Runner 10/25/13-- It had a couple of deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no att deep scratches on the driver side and passenger door that we were told would be repaired. Today is 11/8/13--scratches are still not fixed and no attempt has been made by Bill Penney Toyota to correct the situation. More

This was the worst car purchasing experience I've had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), th had. The sales people open faced lied to us 5 times (that we know of). They said we could pay portion on a credit card (up to 2500), (NOT TRUE), they said deposit would hold car up to 30 days (NOT TRUE - called us 2 days later and demanded we buy before end of month), they said car had 30 day warranty and we would get all info on it when we paid (NOT TRUE - we were told smugly by manager as we were leaving after paying that BMW make cars didn't fall under their used car 30 day warranty), and on and on. We left, the car had a bulge in tire, they said they'd replace it as a courtesy (NOT TRUE- We were just put on hold, call transferred and on and on. We just bought a new tire, sucked up our losses and will NEVER deal with them again. All other car dealerships I've dealt with in Huntsville (Landers McLarty, VW and BMW) have been professional, honest and sincere. Bill Penney made the whole experience a nightmare. Both managers we spoke with (once about the deposit, once about the warranty) were bully-ish and smug. Dreadful experience. I wouldn't buy a car from them in the future if it was free! Lol. More