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Bill Penney Toyota

Huntsville, AL

3.1
814 Reviews

4808 University Dr NW

Huntsville, AL

35816

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Showing 814 reviews

January 05, 2015

Enjoyed I recently purchased 2015 Camry from Bill Penney. Salesperson Jose Vidrios did very good job making that happen. I god good price and on top of that More

by Akbar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Vidrios
Jan 05, 2015 -

Bill Penney Toyota responded

Thank you for taking the time to review our dealership. We appreciate your business. Cindy Huet Customer Experience Director

January 03, 2015

there was some issues but cind........................... cindy bent over backwards to take care of some issues I had..... it was very busy...lots of waiting around for car to be done More

by wally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bob figerald, james ( one of managers ) and a couple others, james spivey
Jan 05, 2015 -

Bill Penney Toyota responded

My name is Cindy Huet. I am the Customer Relations Manager. I would be happy to discuss your recent experience. You can email me at cindye@billpenneytoyota.com or call my office at (256) 562-0105. We strive to consistently exceed our customer's expectations and I am sorry that we fell short on delivering you the best in customer service. Should you call my office and there is no answer please leave a message. Cindy

Jan 05, 2015 -

wally responded

I'm very happy with car...when I bought the car, you all looked busy..however, waiting almost 2 hrs to see finance , then when done with that, another 2 hours to get car wash...still don't understand financing...also, when we looked at car before buying, bob fitzgerald told us it came with michelen tires...well, it has firestone tires and tire rack gave them terrible reviews....so, how do I get the michelen tires???

Jan 05, 2015 -

wally responded

by the way, my name is walter schmanke....wallyschmanke@yahoo.com....256-693-4038

Jan 06, 2015 -

Bill Penney Toyota responded

I have an appointment scheduled for Friday at 1pm for the tire exchange.

December 29, 2014

Purchased new Prius The process with Bob Fitzgerald, the salesman was very professional and pleasant. We were very pleased with our trade in offer and he was very respons More

by Mary Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fitzgerald, Chris, Victor
Jan 05, 2015 -

Bill Penney Toyota responded

Thank you for reviewing our dealership. We appreciate your business. Cindy Huet Customer Experience Director

December 09, 2014

Great Buying Experience! Very no hassle experience with this dealership. Went in knowing what I wanted and they made every attempt at making it happen and they did. Very dow More

by jpowen04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Fitzgerald, Marlon Stokes, Chris Scott, Drew Huber
Dec 09, 2014 -

Bill Penney Toyota responded

Thanks for the great review!! Cindy Huet Customer Experience Director

Dec 29, 2014 -

Bill Penney Toyota responded

Thank you for taking the time to review our dealership. Cindy Huet Customer Experience Director

November 17, 2014

Unexpected Purchase Salesman Trell Barnes was awesome and understood what I wanted. I had not expected to buy a car and still don't think I was entirely ready to buy a ca More

by BMHovater
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trell Barnes, James Spivey
November 14, 2014

A Great Experience My wife and I decided to swing into Bill Penney Toyota just to see if by chance they had what I was looking for. We didn't have to even look around More

by shane.guilbeault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton, James, Victor and more.
Nov 14, 2014 -

Bill Penney Toyota responded

I am so happy that you had a great experience. We value our customers like you! Cindy Huet Customer Experience Director

November 03, 2014

Purchasing a new vehicle I just purchased a new vehicle from Bill Penney.My sales person was Fred Williams.He was very knowledgeable and polite.He asked what I was looking for More

by ncy221
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
Nov 03, 2014 -

Bill Penney Toyota responded

Thanks for taking the time to review our dealership. We appreciate your business. Cindy Huet Customer Experience Director

October 30, 2014

Great Experience My husband and I purchased a new 2015 Toyota 4 Runner Limited this past weekend from Bill Penny. We traded in a 2012 Acura RDX for a larger SUV in an More

by ging_05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Israel Raybon
Oct 30, 2014 -

Bill Penney Toyota responded

Thank you for taking the time to review our dealership. Cindy Huet Customer Experience Director

October 22, 2014

Trade-in experience I recently traded in my 2008 Volkswagon Passat for the 2014 Toyota Camry and I must say I am very impressed with the all around service and quality Bi More

by cedlatin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Vidrios
Oct 22, 2014 -

Bill Penney Toyota responded

Thanks for the great review, Cindy Huet Customer Experience Director

October 22, 2014

Used car purchase Just purchased my second car from Bill Penney. Sales person was frienly, knowledgeable and helpful. Showed me a varity of vehicles I might be intere More

by billsco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Brady
Oct 22, 2014 -

Bill Penney Toyota responded

Thanks for the great review Cindy Huet Customer Experience Director

Oct 22, 2014 -

Bill Penney Toyota responded

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