Bill Penney Toyota

I purchased a 2020 Sienna and have brought up the issue of this vehicle having hesitation and acceleration issues after the first week of owning ii and numerous times since then. On all occasions I was tol of this vehicle having hesitation and acceleration issues after the first week of owning ii and numerous times since then. On all occasions I was told by the service department that this was normal for the car because of the Eco system. Now the word has finally come out that there is a recall because of the fuel pump. I’m a descent hands on type of person and know when things are just not right, so why aren’t the trained technicians capable of finding and fixing the issues? Now I am aware that this vehicle can stall on me at any time and they don’t have the parts to fix it. I surely hope nothing happens to my family or anyone as a result of what I see as negligence on the part of Toyota and the Bill Penny dealership. More

2013 Avalanche available-put down $500 deposit on Saturday--secured loan--sold it out from under me. DO NOT USE!! Waiting on refund days later. Saturday--secured loan--sold it out from under me. DO NOT USE!! Waiting on refund days later. More

FRAUDI bought a 2017 Subaru Forester. It has a sticker FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery FRAUD I bought a 2017 Subaru Forester. It has a sticker that says Battery in the green. To the normal, sensible person that would mean the battery is good. 2 weeks later the battery died. Took it to be tested before going back to Bill Penny and was informed there was no way they didn’t know the battery was bad. Went back to Bill Penny and was informed I bought as is, plus got $2000 off so what if the battery was bad. Now have to take somewhere to a mechanic because it is obvious that there maybe current issues that weren’t disclosed. As Not disclosing known issues is FRAUD!!! I am not the first they have defrauded DO NOT BUY FROM THESE PEOPLE.. More

PSA: DO NOT USE Bill Penney Toyota's Service department. We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the We have been buying Toyota's from Bill Penney for 15+ years and getting our vehicles serviced throughout the service department. We have noticed the last few times things seemed off. At least TWICE now they have failed to change the oil when they clearly documented that they changed it. The last time my husband called them out on it and they made it right, but a routine oil change, tire rotation, and recall fix took almost 4 hours.... RIDICULOUS!!! Let's not mention the fact that he is currently in the garage ROTATING the tires that they said they rotated and CLEARLY did NOT rotate. I would be more pissed off had we been paying for these, but we are still under the Penney Perks. So, be forewarned that you are probably paying for things they aren't doing and running the risk of ruining your car. Penney Perks or not, we will likely be taking our vehicles to Tire Discounters from here on out because they have always done a great job and in a very timely manner. We will be contacting the corporate office as this is UNACCEPTABLE business practices!!!!! More

Nope. This service department sucks. They never ever reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after reset anything. Every time I go there for my “free” device I’m there at least 2 hours and then have to go back because they don’t reset things after service. Nope. Never again. One time they tried to sell me tires because they found a nail in my tire. I didn’t buy and there was nothing ever wrong with my tire. More

VERY RUDE SERVICE DEPT. On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This On May 28 2020 I dropped off my Toyota RAV4 for Oil Change and Tire Rotation. Upon arrival Chris explained to me I need a change the Air Filter, This car has 26,000 miles on it, so I agreed. I have Toyota Preferred Care, so my oil change and Tire rotation was FREE. Went to pick up my Vehicle I owed a Whopping $290.00 for a air Filter. WOW that must be some more air Filter. I discussed this with him , Chris Informed me he wrote the Tickent Correctly, he does not write things wrong...VERY RUDE did not like me questioning the Price. So I paid the Bill. Later I wanted to talk to the Service Manager Named Mac, Never got a return call or anything! Please do not use these People. In today's world there is so many more dealerships to choose from. Rhonda Dempsey New Hope Alabama More

Love my new van the person james Jackson was very knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant knowledgeable guided me with the safety functions 2020 sienna van. Very professional and direct and pleasant More

Ramsee was awesome!! I highly recommend him and Bill Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! Penney Toyota to anyone! He was very helpful and patient with my decision. I never want to go anywhere else! More

I took my new Camry to the service department to have nitrogen added to my tires and was told that they only fill them one time per year. The tires were low when I bought it two weeks ago. On another vis nitrogen added to my tires and was told that they only fill them one time per year. The tires were low when I bought it two weeks ago. On another visit just one week later I took my car back because the factory tint was peeling and had bubbles. They did a poor job of fixing the window tint and scratched the door. I am very unhappy with their parts and repair department. I will be finding another dealer to do my maintenance and warranty work. More

Dodge Challenger Experience We recently purchased our 2015 Dodge Challenger from Bill Penny in Huntsville. Our salesman Willie Goodlow was wonderful helping us with everything fr We recently purchased our 2015 Dodge Challenger from Bill Penny in Huntsville. Our salesman Willie Goodlow was wonderful helping us with everything from the financing to having our car washed for us while we waited. I would highly recommend Willie for any of your purchasing needs at Bill Penny. We enjoyed all aspects of our experience while there. Thank you Willie Goodlow and Bill Penny for making our car purchase as smooth as possible. More