Bill Penney Chrysler Dodge Jeep Ram

Worst experience of my life This company claims customer service is number one..more like number 0. From beginning to present (still having issues) they have been useless. I orde This company claims customer service is number one..more like number 0. From beginning to present (still having issues) they have been useless. I ordered a 2015 Jeep Renegade at the end of May..my payment was due in 2 days when I went to ask where is my Jeep..the Sales manager, at the time, Mike, told me the car was "in transit" the finance manager, Brian (no longer there either) looked at it because I said I will not make a payment on something you have no idea when I will get! He finds out the vehicle doesn't have a Vin# and shouldn't have been sold, there is no arrival date! So, we search for another one from other dealers..(2 were at Hendrick Jeep in Hoover..but they refused to do a dealer trade with Jasper) First red flag..find one in Tennessee..will have it brought to Jasper (I thought on a truck..2 weeks later..I call to find out if my car came in..not yet..I CALL in 2 more weeks..mind you NO ONE has called me! Although they already did the paper work and got me financed AGAIN..with a VIN# this time..but at a HIGHER rate..because it shows up at the bank that I am financing 2 vehicles!!! I complained..nothing was done! a week before my payment is due..Brian calls and says my vehicle is in..I go to the dealer..my Jeep has almost 200 miles on it..I guess they drove it from TN!! Someone has smoked a cigar in it there are ashes all in my window ledge and a burn mark on the window seal, there is black grease on the side of the windshield on the headliner and on one of the sunvisors..there are No floor mats..the interior dome light is dangeling by the wires!!! I talk to the owner, Saul, .he apologizes and assures me he will make everything right..sends the vehicle to service to be cleaned and orders me some floor mats..a day later I get my vehicle back..the headliner and my back seat have grease finger prints where someone with dirty hands tried to put the light back in..the grease is still every where..there is tape on my rearview mirror..and NOW..Guess what!!? When the person washed my car they must have had a dirty rag with a rock in it..BOTH of my side mirrors were scratched VERY bad..almost looked intentional!! I take it BACK to the owner show him everything ..he assures me AGAIN that he will order the mirrors and floormats and have the inside fully shampooed and detailed..as soon as the mats come in bring it back and I will PERSONAALY make sure it is all right for you..That was in JULY!!! It is now mid November! I have went there 3 other times, the owner will not see me and has Not EVER called me..I still don't have side mirrors replaced, there is still grease on my headliner, they have NEVER detailed it (owner actually told my husband you go and have it detailed and send me the bill!! REALLY!! Like I would trust him to pay a bill...last time the car was at their service department my windshield was cracked all the way across the driver's side!! They are supposed to replace it..but the one they ordered supposedly came in shattered" after they called me and gave me a loaner to drive??? Really no one saw it was shattered BEFORE you called me to bring my car in?? This place is a joke for customer service..they act as if you buy everything as is!! These are NEW vehicles..not only do that not care about the customer, they do not care about the vehicles either!! After they replace everything THEY have messed up on my car I will NEVER GO BACK! I recommend ANYONE do business with Hendrick in Hoover if you want to buy a Jeep, Dodge or Chrysler..Or even a Ford (the same OWNER)!!!! More

They are your best friend until the deal is over! this place doesn't stand behind what the sell you at all. They are just out for the almighty dollar then when they get it they do not care about you a this place doesn't stand behind what the sell you at all. They are just out for the almighty dollar then when they get it they do not care about you anymore! Go somewhere else or you will end up regretting it. More

Refund Never Happened On top of the many issues I had when buying my 2015 Jeep Cherokee on November 1, 2014, I've yet to receive my refund of $766.00 for tire and wheel. On top of the many issues I had when buying my 2015 Jeep Cherokee on November 1, 2014, I've yet to receive my refund of $766.00 for tire and wheel. More

BUYER BEWARE Mar 18, 2015 by bolacks WE HAD A VERY NEGATIVE EXPERIENCE WITH THIS DEALERSHIP.THE SALESMAN WAS VERY GOOD. WE HAD PROBLEMS WITH TH Mar 18, 2015 by bolacks WE HAD A VERY NEGATIVE EXPERIENCE WITH THIS DEALERSHIP.THE SALESMAN WAS VERY GOOD. WE HAD PROBLEMS WITH THE FINANCE DEPT. WE WERE GIVEN A DEAL THAT WAS ONLY GOOD "RIGHT NOW". WE MADE IT CLEAR THE NEEDED MONTHLY PAYMENT AND THE LENGTH OF TIME WE WERE WILLING TO FINANCE. MY HUSBAND AND I WERE SEPARATED WHILE HE SIGNED THE CONTRACT. WE HAD NEVER DISCUSSED FINANCING FOR MORE THAT 72 MONTHS. WHEN MY HUSBAND WENT TO GET THE TAG AND WAS REVIEWING THE CONTACT HE NOTICED THAT THE FINANCE WAS FOR 84 MONTHS. WE WOULD HAVE NOT TAKEN THE DEAL IF THAT HAD BEEN EXPLAINED. IT WAS CLOSING TIME AND HE WAS RUSHED THROUGH THE PAPERWORK. IT WAS NOT REVIEWED WITH HIM BEFORE HE SIGNED. WHEN HE WENT BACK TO ASK WHAT COULD BE DONE AND HOW IT HAPPENED. HE WAS TOLD"YOU SHOULD HAVE READ THE CONTRACT" AND :HAVE A NICE DAY". SO BUYER BEWARE!!! WE WOULD NOT WANT THIS TO HAPPEN TO YOU. THE PAYMENT IS ALSO HIGHER THAN AGREED ON DUE TO "EXTRA FEES". More