Bill Pearce Courtesy Honda

install lojack gave us a loaner we were very happy the way your salesperson helped us closed this....your finance person very personable.....and when we had the lojack install they g we were very happy the way your salesperson helped us closed this....your finance person very personable.....and when we had the lojack install they gave us a loaner to use instead of making us wait. that was first class................. More

They listen! After visits to several dealers in the area, we went to Bill Pearce Honda, told Johnny what we were looking for and our price range. Remarkably, he li After visits to several dealers in the area, we went to Bill Pearce Honda, told Johnny what we were looking for and our price range. Remarkably, he listened, found what we wanted, did not try to sell us a newer more expensive car. And I love what we got. It is perfect! My husband needs a truck in the near future, not even a question as to where we will shop. More

Auto Repairs Attention Bill Pearce: My name is Joseph Guerra and my son had his 2012 Honda Crosstour with 52905 miles on it towed into your dealership with a l Attention Bill Pearce: My name is Joseph Guerra and my son had his 2012 Honda Crosstour with 52905 miles on it towed into your dealership with a locked up motor on December 27, 2016. We were told by Randy Hopfinsperger that we were still covered by the drive train warranty so we left it for repairs. My son was asked to provide all service records for the time that he had owned the car which he did and gave to Randy. A couple of days later, we received a call from your service department and were then told that the engine had run out of oil and the oil was 1 qt overfilled. Also, there was not a Honda oil filter installed on the engine. We were also told that we must of ran the car dry of oil and then installed new oil after it quit. We were then told that the factory would not honor the warranty due to the fact that metallic shavings were found in the oil, the oil was 1 qt. low and that Honda declined warranty engine repair at this time. At this time I thought there was something fishy about your story as the problems found with this engine changed. I figured that I had been lied to and decided to remove the car and have it towed to San Jose Honda. When I went to pick up the car from you, I was told that there would be a $110.00 diagnostic charge. I was also told that a new engine would cost around $10,000.00 and a used engine would cost around $6,000.00. My son paid the $110.00 and we took the car. It cost me $500.00 to have the car towed. $1,000 in other charges including rental cars. The next day San Jose Honda pulled the pan and found all main bearings spun therefore the engine was seized. 4 days later I got a call and was told that a new engine had been installed into the car and it was covered by warranty. I picked up the car and it cost me nothing. I did not pay a $110.00 fee for diagnosis. I was not told that the warranty would not be honored because of not having a Honda oil filter installed. I was not told anything about to much oil installed and to little oil or anything about metallic shavings in the oil. And, I was not told that the repairs would cost $6000.00 to $10,000.00. They just fixed it, costing me nothing. Now after going through all of this I figure it this way. Someone working for you is a lire and a thief therefore you are a lire and a thief. I also figure that you owe me $110. for diagnosis and $500 and $1,000 miscellaneous for towing and car rentals and other expenses and an apology for being a crook. I also figure that this will never happen because your probably a cowered to. You can contact me at; joeguerra@comcast.net or 831-601-8626 Note: I wonder how Honda America would like to hear my story about how one of their dealers takes care of Honda's owners. More

Wonderful Car and Wonderful Staff! This was by far the easiest car buying experience we have had. Our salesperson, Dudley, really went above and beyond in terms of helping us get the c This was by far the easiest car buying experience we have had. Our salesperson, Dudley, really went above and beyond in terms of helping us get the car we wanted! He was experienced, friendly, and knowledgeable. He really took the time to work with us. Oscar was our finance agent and he was great as well! Really friendly and knowledgeable. We loved getting our car here and I recommend this dealership to anyone looking for a Honda! More

New Ridgeline We ordered a new Ridgeline and even though we had to wait to get it the truck is great and the salesmen we dealt with were very helpful and understand We ordered a new Ridgeline and even though we had to wait to get it the truck is great and the salesmen we dealt with were very helpful and understanding. More

Always pleasant, always thorough. From the salesman to the different service writers, I have always been treated well, and the vehicle completed in the time promised. Service and warra From the salesman to the different service writers, I have always been treated well, and the vehicle completed in the time promised. Service and warranty worked completed with a smile. More

Great service, very fast but thorough. Quick drop off, got all the info I needed, was ready when they said. Kyle was friendly and informative, and got my car back with everything running g Quick drop off, got all the info I needed, was ready when they said. Kyle was friendly and informative, and got my car back with everything running great! More

Fast and complete In at 1:00 out by 2:20. Very satisfied with the Service Dept. and technicians work. Always a friendly atmosphere.From sales to service a quality deale In at 1:00 out by 2:20. Very satisfied with the Service Dept. and technicians work. Always a friendly atmosphere.From sales to service a quality dealership. More

I just bought the car a week ago...they installed the lojack I cannot review the service people...I have not met them yet. Everyone else has been terrific! I will have my vehicle serviced at Bill Pearce Honda al I cannot review the service people...I have not met them yet. Everyone else has been terrific! I will have my vehicle serviced at Bill Pearce Honda all the time. More

An exceptional customer experience Car was ready on time and actually cost less than the original estimate...hard to beat that! Betty was very courteous and helpful answering my questi Car was ready on time and actually cost less than the original estimate...hard to beat that! Betty was very courteous and helpful answering my questions and explaining services performed. More