Bill Pearce Courtesy Honda

Amazing customer care and excellent workmanship An expected problem with a tire happened the day before a planned vacation. Since the work could not be finished on the same day I brought the vehic An expected problem with a tire happened the day before a planned vacation. Since the work could not be finished on the same day I brought the vehicle in, Kyle worked with me in arranging for pick up after I returned. The caring about my individual circumstances was greatly appreciated and unusual to find in today's world. Also the shuttle driver was cordial and called before the end of his shift to make sure he didn't miss me if I needed a ride to pick up my car. Great service--above and beyond More

Great service You guys did a great job! I'll be back again and again. Keep up the good work. Randy is amazing, you should see him if he's available. You guys did a great job! I'll be back again and again. Keep up the good work. Randy is amazing, you should see him if he's available. More

Randy and Ron (shuttle driver) are an asset to your team. Randy and Ron both provided quick, reliable, professional service. It's almost enjoyable taking my Pilot in for service when I get to converse with t Randy and Ron both provided quick, reliable, professional service. It's almost enjoyable taking my Pilot in for service when I get to converse with these friendly, funny and knowledgeable gentlemen. ( The only thing that could make it better is the price of the service!) More

20K service Rich is the best! Excellent customer service. Always makes sure everything is taken care of. He explains everything up front so you always know what i Rich is the best! Excellent customer service. Always makes sure everything is taken care of. He explains everything up front so you always know what is being done and what to expect for time and cost. More

My review is completely relating to the professional staff. My husband and I have two Honda vehicles both of which were purchased at Bill Pearce Honda. We are 100% satisfied with the sales personnel since 2006 My husband and I have two Honda vehicles both of which were purchased at Bill Pearce Honda. We are 100% satisfied with the sales personnel since 2006 purchase and again 2010 purchase. The service department is superb and is supported by a professional staff as well a knowledgeable in the various fields of the business. We have encountered a couple of instances which were addressed immediately through my contact with Randy (service rep). His professionalism is what I respect at every visit. Other people in management.. stop by in the waiting area give greetings to the customers. Look bottom line is that I am not just putting out a bunch of adjectives, but I am being truthful about Bill Pearce Honda....I'm 71 years old and they are the best. More

Great customer service I took my 2009 Honda in for a coolant and transmission flush. I was told by Randy that both those had been done in 2014. He suggested brake and differ I took my 2009 Honda in for a coolant and transmission flush. I was told by Randy that both those had been done in 2014. He suggested brake and differential flush. I was pleased that he was honest in saying I didn't need all 4 flushes done. I also had my air bags replaced. More

excellent customer service I took my car to get serviced and I was told me I needed to get my tires aligned for the Honda Tires for Life. I picked up my car after work and as I I took my car to get serviced and I was told me I needed to get my tires aligned for the Honda Tires for Life. I picked up my car after work and as I was driving it home it pulled to the right which it was NOT doing prior to the alignment. As one can imagine, I was upset and called and left a message with Betty my service adviser. She called me first thing Monday morning and worked to find me loaner car so I would not have to wait to get my car re-aligned. Betty helped make a bad experience with the workmanship of the mechanics into a good one. She was more then understanding, very helpful, and made me want to come back to the dealership for future service. More

Excellent Great team..! They helped and did not make any false promises....! Very straight forward... enjoyed my experience... I went in... they were honest... Great team..! They helped and did not make any false promises....! Very straight forward... enjoyed my experience... I went in... they were honest... and did not try an upsell me... :) More

Went very well, in and out in under an hour. Courteous, fast, comfortable waiting area. In and out in under 45 minutes all work completed that was requested. Pedro was very friendly and was a ple Courteous, fast, comfortable waiting area. In and out in under 45 minutes all work completed that was requested. Pedro was very friendly and was a pleasure to work with. More

Excellent service in a very well appointed waiting room Had a 7:30 appointment and so there was no wait getting started. Enjoyed the waiting room, had a doughnut, a cup of coffee, and a bottle of water whil Had a 7:30 appointment and so there was no wait getting started. Enjoyed the waiting room, had a doughnut, a cup of coffee, and a bottle of water while I waited and watched some television and read so the 2 hours I waited for the 10,000 mile service went fast. More