Bill Pearce BMW

The quality of the customer and vehicle service at this dealership far exceeds previous experience at other dealerships. I purchased the car here (BMW 325xi) and have always had it serviced here. There h dealership far exceeds previous experience at other dealerships. I purchased the car here (BMW 325xi) and have always had it serviced here. There have been a couple of complicated repairs done that did require a second visit, but both times these second visits fixed the problem without charge. The use of a loaner car at this dealership is a significant reason why I come back as I greatly appreciate the flexibility that a loan car offers since I live and work on the opposite side of town from the dealership. But the most important reason why I come back is that I see the same people working in service after six years - so the service team is obviously cohesive and work well together - and that clearly shows through in the commitment and high level of service that they've shown me and my car. More

I've puchased 5 BWMs from this dealer ship and will continue to do business with them. I take my out of warranty cars to them for service because I can trust them. continue to do business with them. I take my out of warranty cars to them for service because I can trust them. More

After several full days of shopping for used vehicles I stopped at Bill Pearce Motors on the South Side of Reno. The last day was spent inside the zoo of Kietze Ln. If anyone thinks shopping for a vehicl stopped at Bill Pearce Motors on the South Side of Reno. The last day was spent inside the zoo of Kietze Ln. If anyone thinks shopping for a vehicle is fun Kietze takes it out. So I was pretty annoyed before I got to this dealership. Annoyed with the style of car salesmen that latch on like a virus and will not let you look around the lot without pointing you in a direction that you are not interested in. I was starting to get kind of rude after being hauled about their lots looking at cars that had no interest for me. When I got to Bill Pearce dealership, it was much more of a laid back approach. They did not point me in unnecessary directions, but listened to what I was looking for. It was much more hassle free than the rest of the excursions in to the layer of car salesmen that was becoming mind numbing and agitating. The car salesman at Bill Pearce, Tucker Ugalde, understood my pain and made it easier to work with. I ended that day without a vehicle, but returned the following. After some negotations, we could not link up on a price, which was fine. It was even better that at no time did the dealership get pushy or rude with the negotations. Later on that day we settled on a price that I considered fair and felt fine with. Doing the paperwork for the vehicle was extremly painless, until the part I had to fork over the money. Which no matter the price forking over the money is always painful. The dealership was also very clean and professional looking, as were the rest of the staff. Also had complimentary water and coffee. I would rate the coffee at a 3.5, which means it was still tasty. So long story short I did purchase a car from Bill Pearce motors and it was a good experience. I rated their Quality of Work N/A because I have not utilized their service department. More

I have purchased two BMW's from Bill Pearce Motors. I had hoped in 10+ years, their customer service would have improved but it hasn't. If you're foolish enough to make a purchase, get EVERYTHING in wri had hoped in 10+ years, their customer service would have improved but it hasn't. If you're foolish enough to make a purchase, get EVERYTHING in writing beforehand; do not trust a word that comes out of any Client Advisor's mouth. I had various items that were "included in the price" of the vehicle but while signing on the dotted line, I was told otherwise. Unfortunately, my vehicle is currently under warranty, so I'm reluctant to list any customer service-related specifics at this time for fear of retaliation. More

2004 X5 CPO has been in at least 15 times for the same problem without resolution. Replacing band aid items and tons of excuses. reset the computer every month etc. Most recently teh "economy" was the exc problem without resolution. Replacing band aid items and tons of excuses. reset the computer every month etc. Most recently teh "economy" was the excuse why the transfer case and transmission were not replaced. The are clearly in need of replacement. I have spoke to foreman, S.A. RTE who confirmed my issues with the vehicle. Simply said BMW is backing away from their warranty programs when it really comes down to it. Don't buy the hype by a Toyota product and change the oil once a year brakes every two and a set of tires. The Toyota is the ultimate driving machine.. More

I had bought a new Porsche 997 Turbo 2007 model from the dealership before so I let my guard down that was a REALLY BIG MISTAKE. When I spoke with Scott Callister the General Manager after showing us a dealership before so I let my guard down that was a REALLY BIG MISTAKE. When I spoke with Scott Callister the General Manager after showing us a 2007 BMW X3 he said it would have all new tires, brakes, and service done on the vehicle. We had a new set of chrome wheels put on the vehicle and took it home. That night the left front tire went flat, it seems they forgot to tighten the valve stem so the tire went flat. Then I looked at the brakes and noticed the discs were very worn. When I asked why the brakes were not new I recieved either no answers and was told to be sure to bring the vehicle back in a year or so and they will install the new brakes. We also brought our 2007 997 Turbo in to have the front bumper painted to get the road chip marks out. I called on the day it was to be finished and was told they need more time since the car was painted more Blue then the Black the car was paint at the factory. Once again we were told one things during the sale and then something else after they had our money. Now that was only the beginning of our problems. Next my wife looked at a BMW M6. After a few deals on the car we bought the car We told Bill Pearce Motors we would pick it up in about a week. Remember earlier in this article I said I let me guard down, well that was a mistake. When I read the contract that night I noticed the car was a 2008 not 2009 as we were shopping for. Remember I did not take the car house yet and I called the next day and said I wanted a 2009 and did not want this car. When I went back to the dealership the next day to rescind the deal with Scott Callistor the General Sales Manager who sold me both vehicles . At this point when we met with Scott Callistor we asked to get our money back or gt a 2009 car as we thought we bought the day before. Once again we were lied to by Scott Callistor he stated ( the 2008 and 2009 M6 were the SAME Car the ONLY difference was the price. Scott Callistor then lowered the price again and using Scott’s lie as the reason we rewrote the deal for less money and said we would take the car in about a week. We picked up the car a few days later and when I was checking the internet for some other M6 info when I found out we were lied to AGAIN by Scott Callistor. There were many new items I could have gotten on the 2009 M6 models and the cars were differences in the 2009 model M6. That night I put the M6 in my garage and noticed many problems with the paint and body work. When I called Scott Callistor the next day he told my the car did not have that much damage to it and that Bill Pearce did not have to disclose the damage or repairs done to the car. So we returned the car to the dealership and told them we wanted our money back but once again. Scott Callistor a few days later called and said the Manager had requested we give them ONE MORE TIME to fix the car right. Against our better judgment we agreed and when it was repaired for a third time it was even worst then the first two times. So we left the car there and asked for our money back again. Now we know Scott Callistor lied to us about the year of the car, the fact that the car was 432 days old when we got this "NEW" car, Scott then lied about the amount of work done or needed to be done to repair the vehicle to new see Estimate of $5664.40 to repair this NEW car that had front end damage, a big 3/4 inch hole drill in the hood, truck lid painted hood, fender and front grill paint. Next read the report out lining how Scott Callistor and Bill Pearce Motors LIED to us, see Official Wreckcheck Car Scan Center Report Scott Callistor and Bill Pearce Motors to this day say that nothing happened to the car but a small dent on the hood, they fixed but did not legally have to disclose that to me. See Photos of the hole in the hood, and the mis-alignment of the hood, front grill and bumpers. More

This was the worst experience I have ever had! I took my X5 to this dealership for service to have a few minor things fixed, during my first visit my car was returned to me with a ding, which they graciousl X5 to this dealership for service to have a few minor things fixed, during my first visit my car was returned to me with a ding, which they graciously offered to fix, instead of having their body shop fix the ding they had Dent Pro do the work, when I picked up the car the paint was wavy, in short I couldn't believe they would release a car back to the customer that had been fixed so poorly, while doing the finally walk around before taking the car, inside there had been something dripped on the center console armrest that could not be removed, along with a large crack in the center console wood trim. Arrangements were made to have the paint corrected and the inside damage repaired, before returning the car for the next repairs I asked that the paint repairs be fixed at "their" body shop, each time I requested their shop I was assured it would be taken care of "with their body shop". I dropped my car off on a Tuesday and was told it would be completed by Thursday or Friday, I received a call on Wednesday that the tail light I needed fixed was more than just a burnt out bulb and the assembly needed to be replaced, I was also told the opposite side would soon need to be replaced as it had signs of the same problem, they quoted me the price and I agreed to have both sides fixed. I had not heard from them by Friday and called to let them know I was on my way late Friday afternoon to pick up the car, I arrived at the shop and was told that my car was not finished as they did not have the part in stock, on Wednesday when they called they told me they had both parts in stock. I was told the paint was not complete as they could not work on the car as it had rained that day, hmmmmmmmmm strange that their body shop did not work when it rained. When I left the dealership without my car I called their body shop to see if they had any record of my car in their shop that week, the answer was 'no' that the car had not been seen in their shop, so who worked on my car? Dent Pro,,,,, after I had asked that they not work my the car after their horrible job the first time. The service person that wrote up my service order stood their and looked me in the eye and told me their body shop had done the work, and now is telling me she did not lie to me. What would you call it? The center console armrest was not replaced, it was sent to someone who died the leather. This service department is very shady and does everything but tell you the truth. I did not purchase my X5 from their dealership but I did try to get information on purchasing one of their used X5's before buying, I never received an answer from them and ended up buying elsewhere. So far I have spent $2400 on repairs which I do not have a problem with paying for, "BUT" I took my car to their dealership as I thought being a BMW dealership I would get excellent workmanship and service. I will not be back again and anyone that I know that owns a BMW will "NOT" be recommended to Bill Pearce for service, they cannot be trusted who knows if anything they tell you is the truth when servicing your vehicle. I would be ashamed if I owned a business that operated with such dishonesty to their customers, so much for customer service from Bill Pearce BMW... Lori Thompson More

I recently visited this dealership as I was purchasing a new car and wanted to take a look at the BMW. I was greeted as normal by a salesman, and given the thorough overview of the car being a 2008 328i. new car and wanted to take a look at the BMW. I was greeted as normal by a salesman, and given the thorough overview of the car being a 2008 328i. After a test drive, I explained to the salesman that this car wasn't what I was looking for as I was interested in buying a car in the 300+ hp range (Ie Is 350, Inf G35) I was then brought over to the 2008 335i and told that this vehicle would satisfy my demand, and I we could take it for a test drive. It was close to 7pm and my Wife and I hadn't eaten yet, and being that the quoted price on the 335i was $6k more than the Is 350 we had driven earlier that day, we had mentioned that we would be leaving, and can come back and drive the car at another time. At this point I was introduced to the sales manager, and then passed on to another salesman of whom was maybe 19 years old. This is where Bill Pierce BMW lost any hope of me becoming a BMW owner. I was asked what my trade in was, and then insulted for driving such a car. I was asked how much I expected out of it, and told that I would never get that kind of money out of my trade. I was then given a non-stop crash course lesson in car buying/car trading 101 and talked down too by some zit faced kid who was going to teach me a lesson or 2 about life and ownership of a car. I about hit the floor, and my wife was who delt with this interaction, as my dealings would have been a palm slap to his rosy cheek. Needless to say we walked out, with the sales manager chasing us asking what had happened. I got a call the next morning (Sunday) by the general manager who apologized for the rude behavior of his salesman (apparently he was off his meds) and was told that the salesman was reprimanded and, he'd do all he could to get me into a BMW 335i. I told him that I wasn't interested in driving one of his cars, and not to call me again. I did buy a new car the next weekend it was one of the above mentioned. More