Bill Pearce BMW
Reno, NV
Filter Reviews by Keyword
By Type
Showing 64 reviews
Dolf always provides great follow up, good advice and LOVES the product called PORSCHE so the experience is always good, and I will keep coming back. LOVES the product called PORSCHE so the experience is always good, and I will keep coming back. More
I worked with Dolf in the Porsche service department. He is attentive, friendly, and most importantly, he knows what he is doing. I recommend Dolf. is attentive, friendly, and most importantly, he knows what he is doing. I recommend Dolf. More
I have been going to this dealership for over 2 years now. I have a very busy lifestyle and efficient, high quality service is imperative for me. And, that's why I would highly recommend Bill Pearce Po now. I have a very busy lifestyle and efficient, high quality service is imperative for me. And, that's why I would highly recommend Bill Pearce Porsche service. Dolf and his team clearly communicate the service timelines and has excellent follow through. Recently I had an issue with a "noise" in my car that I just couldn't replicate when service was in the car (of course!). Dolf and his staff were very patient and diligent about finding the noise. They worked hard to find the noise before the warranty ran out, and thankfully they found it and saved me a lot of money because it was covered under the warranty. More
I have a 2004 Cayenne S I purchased new from Bill Pearce. I had an intermittent down sifting problem I noticed shortly after I purchased the vehicle. It typically only happened when the vehicle was very warm I had an intermittent down sifting problem I noticed shortly after I purchased the vehicle. It typically only happened when the vehicle was very warm and I was passing another vehicle. So basically only on long drives. The service department could not re-create the situation on a normal test drive so we noted the issue on my records prior to the 50,000 mile warranty expiring. By 80,000 miles the problem had became worse and more frequent. My service adviser, Dolf, worked with Porsche and supplied them with the documentation to support my claim that this was warrant-able repair item. Although, Porsche's first recommended repair resolved the down shifting issue it created another shifting issue. Dolf, once again took on the project and Porsche agreed to replace the transmission. I was asked to pay for labor portion but thought this fair since the vehicle had almost 95,000 miles at this time. Bottom Line: I would highly recommend and praise the Bill Pearce service staff and I have full confidence that they will stand behind and warranty this issue to completion. Sincerely, A very satisfied customer DLM More
I walked in off the street to get a price on a new 2012 BMW. I was approached by a smug looking older guy. He seemed very cocky, (had a smirk on his face). I asked what kind of deal he could do on a new or BMW. I was approached by a smug looking older guy. He seemed very cocky, (had a smirk on his face). I asked what kind of deal he could do on a new order BMW and was told that they would charge MSRP since it was an order. No dealing at all. Never in my life have I ever heard of such a thing. I have since ordered that BMW out of state at $500 over dealer invoice price, saving $5000+. (And you know that dealer is still making about $3000 on the deal). Do yourself a favor, do your homework and you will shop elsewhere. You will save yourself a ton of cash, and won't be subjected to an arrogant sales associate. What an awful experience. More
First time buying a CPO BMW and couldn't have been any easier. Everyone was helpful and all questions were answered. Love the new/used 335xi and price was right. I would highly recommend Bill Pearce Motor easier. Everyone was helpful and all questions were answered. Love the new/used 335xi and price was right. I would highly recommend Bill Pearce Motors to anybody. Thanks Bill Pearce. More
I spoke with Crystal about wanting to buy a new car. She let me walk around the show room and gave me awesome specs on everything I could have wanted. Thanks and great job! let me walk around the show room and gave me awesome specs on everything I could have wanted. Thanks and great job! More
Bill Peare is a fine establishment with great service and sales experience from the customer perspective. I ahave been a client for over a decade and find their sales and service teams have handled my purch sales experience from the customer perspective. I ahave been a client for over a decade and find their sales and service teams have handled my purchases and service perfectly More
Generally I have had good success here and would rate this dealer more highly. However just got my BMW back for a mechanical problem that they really struggled to diagnose and fix. This was the 2nd tim this dealer more highly. However just got my BMW back for a mechanical problem that they really struggled to diagnose and fix. This was the 2nd time for the same problem. The first time, they returned it to me thinking it was fixed, but it was not. It took them over 1 1/2 wks to find the problem. To their credit they did bring in consultants, so it might just be one of those things. I think this time they got it right. Then I went to pick up my car after its service completion, but they had no service writer immediately available to collect my payment and release my car, so that required a 10 minute wait while they rounded up someone to help me. More
We were on a trip passing through Reno when our BMW X-5 broke down. Called Bill Pierce Service on Saturday morning and they were able to get us in and perform repairs on a Saturday. We were able to complet broke down. Called Bill Pierce Service on Saturday morning and they were able to get us in and perform repairs on a Saturday. We were able to complete our trip to Henderson, NV the next day. Many thinaks to the service folks at Bill Pierce More