Bill Pearce BMW

Rob was in a class by himself. Returned calls and emails promptly. His product knowledge was the best I've ever seen at any dealership anywhere. Polite and friendly too. promptly. His product knowledge was the best I've ever seen at any dealership anywhere. Polite and friendly too. More

I bought a new Porsche from Rob Deane about 1 year ago and I cannot say enough good things about him and your Porsche service dept person, Dolf . The whole buying experience, follow up and service after and I cannot say enough good things about him and your Porsche service dept person, Dolf . The whole buying experience, follow up and service after I bought the car has been stellar and I would and have told other prospective clients that I would absolutely recommend your dealership. Thanks for the great car and great people who work at your Porsche Dealership, Rob Kirk More

Janet went above and beyond what was required to take care of my service needs. She was friendly and did a great job in making sure the work was done in a timely manner. She is a great communicator and k care of my service needs. She was friendly and did a great job in making sure the work was done in a timely manner. She is a great communicator and kept me in the loop for what was happening with the service of my Volvo. The work was done well and the price ended up being even less than quoted - Kudos!! More

When my Volvo needs a service or something goes wrong with it, this is the ONLY place I would go. The customer service is impeccable!!! Janet is knowledgable and honest. She goes above and beyond my high with it, this is the ONLY place I would go. The customer service is impeccable!!! Janet is knowledgable and honest. She goes above and beyond my highest expections and ALWAYS explains my cars needs, along with all possible solutions to the problem. On my last visit to this dealer, my Volvo needed some really expensive parts. Janet researched my cars history and found that the parts should have been fixed while it was still under warranty (of course now my warranty was void). She went above and beyond to contact Volvo and argue my case. In the end, the cost was significantly less than the original quote AND the best part was, that she did all of this WITHOUT me having to ask. She just went to bat for me, because she is that good at her job! I can't say enough wonderful things about the customer service at Volvo in Reno. I know that when I am in the market for a new car, I will purchase it here! More

Poor service technician/mechanic quality.They reported the newly replaced v/c gasket and the oil filter house gasket as leaking at pre-purchase inspection. They will ask you to change the unleaking gasket the newly replaced v/c gasket and the oil filter house gasket as leaking at pre-purchase inspection. They will ask you to change the unleaking gasket and charge you thousands of dollars to fix the good condition parts.Even after they noticed that their inspection report was wrong, they refused to fix/revise their mistake. Filed a claim with BMW North America and already convinced 3 potential BMW buyers not to buy/service at Bill Pearce.I direct all my friends to another auto service for cheaper service and knowledgable mechanics. Bill Pearce doesn't care about customer satisfaction. Think twice if they report you to change a part. You might be paying them for changing a part that is already in good shape.I can't trust this dealer.You shouldn't either. More

I have had a long relationship with Bill Pearce Motors BMW and Porsche. I have purchased many vehicles from them and have always trusted them to service those vehicles. There are many reasons I keep comin BMW and Porsche. I have purchased many vehicles from them and have always trusted them to service those vehicles. There are many reasons I keep coming back; They are considerate with my time, scheduling is easy, and they are always ready when I get there for my appointment; I trust that they will accurately identify my service issue, recommend the appropriate fix, and not overstate what needs to be done to fix the issue; the staff is always friendly and it is clear they understand that the customer should be the focus of a "Customer Centric" service strategy. They will continue to receive my loyalty! More

I arrived at 8 AM sharp, and told the service manager I'd wait for the car (expected 3.5 hr wait) He said they'd put 2 people on it and try to improve the service time; it was completed in 2.5 hrs. They did wait for the car (expected 3.5 hr wait) He said they'd put 2 people on it and try to improve the service time; it was completed in 2.5 hrs. They did all I requested and suggested a few items which needed attention; I agreed and those were completed as well. While expensive, the service was complete, well done, and all concerned were very pleasant. They make customer service a selling point for the dealership. More

A friend and I walked onto the lot of Bill Pearce Motors and were immediately greeted by a friendly sales person. I had some very specific needs and requirements and was interested in the used car inventory and were immediately greeted by a friendly sales person. I had some very specific needs and requirements and was interested in the used car inventory at the dealership. The salesperson immediately brought out their inventory list and then introduced us to a seasoned sales professional named Vince Harris. Vince was attentive and listened exactly to my needs and pricing parameters. He walked me through the inventory at both their dealer locatons and he only focused on those cars that would meet my specific parameters. Vince never once tried to "upsell" a car out of my price range nor persuade me to consider a new car purchase instead. In the end, based upon Vince's knowledge and patience, I bought two used cars from Bill Pearce Motors: A used 2008 Lexus and a used 2019 Jeep. Both cars were immaculately presented on the lot and in wonderful condition inside and out. Neither my friend nor I can express how exceptionally we were treated by Vince Harris and the entire staff who interacted with us at the dealership. There was never one moment I felt pressured or intimidated to sign a deal. We left the lot with two cars and having had a comfortable, fun, stress free and competent experience. Who ever describes buying a car as "fun?" Thanks Vince! More

Dolf has been in the industry a while. He is a PORSCHE guy through and through. He has held other posts in the Reno area, and I have worked with him for about 10 years, where he goes I go. I enjoy working guy through and through. He has held other posts in the Reno area, and I have worked with him for about 10 years, where he goes I go. I enjoy working with Dolf at Bill Pearce, as he has all the resources he needs of a great dealership to just stand out above any other service center. A great match-up. I go to Bill Pearce because of his very in depth knowledge, not just as a service writer, but this guy has worked under the hood as a tech as well. How can it get any better ~ total understanding of his product. See ya on next visit Dolf. Dave Stein Reno, NV More

I have been using Bill Pearce for Service for two diffrent BMWs during the past seven years, and have their phone number in my contacts. Christi and Betty always take the time to answer and research diffrent BMWs during the past seven years, and have their phone number in my contacts. Christi and Betty always take the time to answer and research any and all my questions and concerns. They have gone above and beyond with Customer Care. Avery supports the two ladies with making sure my SUV is running perfectly! It's the people that make the Nordstrom syle diffrence... Thank you Bill Pearce for being that diffrence here in RENO. Rose Echevarria More