Bill Pearce BMW

This place is terrible! Went looking at new X3's and at first the salesperson was somewhat nice. But when they did not have the car we wanted they wanted to get us something "close". Please spe first the salesperson was somewhat nice. But when they did not have the car we wanted they wanted to get us something "close". Please spending 45k on something that only has most of what you are looking for is insane. So after a short discussion the salesguy refuses to negotiate on the price and starts bragging how they are only making 6k at the price he is asking and they cannot go any lower than that. Can someone say bend me over the counter, without even buying me dinner first! What a joke this place is, I will NEVER buy a car from a Pearce dealer after this terrible experience. After buying another luxury car elsewhere the salesguy has the nerve to write us and after we politely tell him we went with another brand (Acura) he proceeded to tell us the BMW was out of our budget and Honda makes an "ok" car as well. So to you Mr. John Pohl (salesman) I say, get lost, you have no clue what our budget was, we just preferred not to get screwed by a greedy salesman and his employer. Avoid this place at all costs, you are better off driving 2 hours to Sacramento than to go here. More

Came in with my brand new Cayenne Diesel, after I run it off the road up at Lake Tahoe. After a quick and thorough examination the service staff diagnosed and repaired my car. Their Porsche expertise and fa off the road up at Lake Tahoe. After a quick and thorough examination the service staff diagnosed and repaired my car. Their Porsche expertise and facility is first class and the friendliness of the staff is just outstanding. I can confidently recommend this dealership to anybody. Awesome job, Sincerely, Patrick Etzel More

My car had warranty services from this dealer who claimed “world class inspection visual inspection” on June. Two months later, we found the windshield fluid leaking after first use. Of note, we did not driv “world class inspection visual inspection” on June. Two months later, we found the windshield fluid leaking after first use. Of note, we did not drive at all after the service till 2 two months late because we have multiple cars. we did have a chance to use winshield. The dealer knew we did not drive per mileages reading after their "world class inspection" service. We were told that $350 to replace the windshield pump because this car was just out of warranty. I believe the technician did not check it all on last serice. Otherwise this problem will be found. I discussed with the manager who told me we have to pay to replace without any discounts. I told then they missed inspection. How can you call world class inspection? Then we asked another dealer checked it again and found just filter plug. The problem fixed with cost $110. I am glad I did not let Bill pearce dealer replace it. I highly recommend not go the Bill pearce dealer for any out of warranty service and double check your car yourself if your car is within warranty, especially last warranty service. The Bill pearce is not trustable at all. I am highly double their technicians quality and services. More

The service was efficient and friendly. My concerns were taken seriously. I enjoyed the atmosphere and comfort of the waiting area. I still have a minor concern with my vehicle but I've no doubt we will be taken seriously. I enjoyed the atmosphere and comfort of the waiting area. I still have a minor concern with my vehicle but I've no doubt we will be able to correct the situation. More

I've been bringing my XC90 Volvo to this dealership for over a year now. I love it here! Janet Baker is the person I talk to everytime and she is so wonderful! She has been so helpful and so kind to me sin over a year now. I love it here! Janet Baker is the person I talk to everytime and she is so wonderful! She has been so helpful and so kind to me since day 1. I love how she really listens to me and is really honest to me about me car and really makes me feel comfortable about bringing my car in. This is the first time I have 100% trust in having people work on my car and the mechanics are great and honest about everything. I come to Bill Pearce motors for the kind service, the awesome mechanics and Janet Baker makes me feel at home. Thank you all and I will be referring others to this dealership. More

My wife was quite happy with her 2007 Volvo XC90 - her second XC90 and our fifth Volvo vehicle - when an offer/incentive arrived in the mail to trade it in for a new one. I phoned Matt Meyer at Bill Pe second XC90 and our fifth Volvo vehicle - when an offer/incentive arrived in the mail to trade it in for a new one. I phoned Matt Meyer at Bill Pearce Volvo to confirm the offer, then set a time when my wife and I could visit to check out the inventory at the dealership. After determining that the first vehicle would not work within our budget, we asked the salesperson - Rob Deane - if he could work a deal with another, less-equipped model that my wife liked (an XC60). Rob was able to make it work and he made it a point to go the extra mile when it came to personal service. My wife and I are extremely happy - as always - with the customer service at Bill Pearce Motors. Several weeks after taking delivery of her vehicle, my wife experienced a blowout on one of her tires while on a trip to California. After putting on a temporary tire and returning to Reno, we contacted Rob - who happened to be off, but took the time to respond. Phil Speir then phoned me, to assure us that Bill Pearce Volvo would help us with a replacement. We'd dealt with the Volvo service department at Bill Pearce before, but this time we met a new person - Janet Baker - who helped us. While we've always been satisfied with the "service after the sale" from Bill Pearce Volvo, I have to say that this time we were extremely happy with the way Janet took care of us. She's very friendly and went out of her way to accommodate my wife's last-minute appointment to get her tire replaced. We've purchased many vehicles from Bill Pearce Motors over the years and will continue to do so, while recommending the dealership to friends and acquaintances. It's nice to work with people you trust, especially in the car business. More

I recently located my XC 90 to the Reno area. I had never used Bill Pearce Volvo, having serviced my car at Deel Volvo in Miami. I contacted BP Volvo when a local mechanic told me that he believed the proble used Bill Pearce Volvo, having serviced my car at Deel Volvo in Miami. I contacted BP Volvo when a local mechanic told me that he believed the problem I was having made my car unsafe to drive. I spoke to Ms Baker on the phone as my car was being flat bedded to the dealership. Notwithstanding that she had never spoken to me before, she was sympathetic and interested in my problem. Ms Baker kept in touch by phone and by email. After diagnosing the problem with my car, Ms Baker and Mr Leathers took steps to determine if Volvo would cover the repairs due to the low mileage, good condition of my vehicle and complete service records. This was done on their own initiative without any request on my part. I didn't even know this type of resolution was available. I was advised yesterday that Volvo agreed to assume the repairs. I saved thousands of dollars because Ms Baker and Mr. Leathers cared about a customer they had never met and who had not purchased the vehicle at their dealership. More

I picked up my X3 on Friday (6-22-12) after ordering it. I used Michael Gracey's assistance. Michael is very professional with a very friendly quality that makes it easy to get the car you want. Actually, t I used Michael Gracey's assistance. Michael is very professional with a very friendly quality that makes it easy to get the car you want. Actually, the whole car buying experience was one of the least stressful I have ever encountered. (And I have walked out of car dealerships at other locations in my past due to pressure & stress or condescending attitudes towards women). Michael answered all my questions, plus provided insight to other needs I might want in my car. He helped clarify all my car needs and what I expected. The car itself arrived almost four weeks earlier than stated; in supreme condition (of course). Michael gave my husband and myself a complete inventory and (poor guy) lengthy explanation of all the "bells and whistles" of the new car. So to complete this review: Customer Service: Couldn't get better; I love the comfort of professionalism with friendly banter. Quality of work: He looked at my list of 'desires' for the car, and was able to include packages that provided even more. Friendliness: Could not get any better; it was a real pleasure to work with Michael. I will 'sing his praises' to my friends. Overall experience: It was quick and easy; the best new car buying experience to date! Price: What can I say? I ordered a new car... but did feel I made a good and fair deal. More

Always, clear explanations. Non Volvo dealer recommended very expensive and extended repairs. Bill Pearce Volvo and Janet Baker, and staff did a great job inspecting my vehicle and recommending that which N very expensive and extended repairs. Bill Pearce Volvo and Janet Baker, and staff did a great job inspecting my vehicle and recommending that which NEEDED to be done. In addition, the repairs were much more reasonable in cost. More

ROB DEANE is a knowlegble,friendly & easy going salesman. He answered all my detailed questions in a way that allayed my concerns about the car in question, Unfortunately, the car was sold by anoth salesman. He answered all my detailed questions in a way that allayed my concerns about the car in question, Unfortunately, the car was sold by another salesperson before i could complete the deal. More