Bill Pearce BMW

Terrible Service This review is in regards to the MINI dealership service and sales. I purchased my Paceman in August of 2013. The service visit I mention was in Janua This review is in regards to the MINI dealership service and sales. I purchased my Paceman in August of 2013. The service visit I mention was in January of 2016. I do not recommend this dealership. I originally purchased my car here several years ago, I had to drive out from San Francisco because they would not work with any of the other dealerships that were closer to me. They had the car that was optioned the way I wanted, but refused to do any kind of transfer. Most dealerships will do transfers without much trouble. Not impressed with the whole process as it was a 4+ hour drive each way, and a lot more paperwork and hassle due to it being sold in NV, and registered in CA. Car regularly had issues, and the last time it started having trouble when I was on vacation in Tahoe. MINI roadside assistance had it towed to MINI of Reno. It sat at the dealer for two weeks and they kept wanting me to authorize more money (for a car still under factory warranty!), but seemed to have no idea what was actually wrong with it and kept telling me they just need to look at it more. Had to do another 4+ hour drive to go get it, still not fixed, and hope it didn't completely break down on my drive home because I needed the car. I was able to fix it in my driveway the next day (end link bolts had started coming loose causing clunking and rattling noises from the rear suspension). I sold the car 2 months later and when I had the car appraised by another dealer, I found out MINI of Reno did not return the factory tow hook, so I got to buy a new one before selling the car. They also moved all of my belongings in the car (emptied every compartment) and just tossed it into a giant box in the back. There was clearly no respect for any of my belongings. Terrible service. I do not recommend the sales or service department. I contacted both the dealership and MINI USA regarding these issues. Never heard back from them. More

Are you kidding me,5 star dealer?!Maybe the building The financial guy? Horrible. The salespeople? Ok. Prices?Buy only when there are deep discounts . No prices negotiations ,msrp , usually.They asked me The financial guy? Horrible. The salespeople? Ok. Prices?Buy only when there are deep discounts . No prices negotiations ,msrp , usually.They asked me to pay thousands of dollars when I preordered my car. That is illegal, by the way. My new preordered car was "tested" and "enjoyed " by them 30 miles. They did not even bother to announce me when it arrived. More

New car purchase and lots of questions answered My wife and I bought a 2016 BMW 328i Sports Wagon. Dan Clune guided our special order from the factory in Munich and made sure we didn't overspend on My wife and I bought a 2016 BMW 328i Sports Wagon. Dan Clune guided our special order from the factory in Munich and made sure we didn't overspend on things we didn't need by explaining how all the features worked. He answered probably a hundred questions from me over the next couple of weeks. The car arrived ahead of schedule, equipped exactly as we desired. Dan then helped arrange the plastic "bra" and Lojack installation and answered many more questions. He could not win approval for one feature install because it was not on the approved list for that car (the infra-red night vision) but despite pour annoyance about that the relationship has remained very trusting and respectful. When we returned to the dealership twice more times to handle a cellphone app issue Dan helped us through that too. Dan does what he can for us and the car has worked exactly as advertised so far. Granted, the car is barely a month with us now, but we really could not ask for more. We wanted a quality car and support and so far that is exactly what we are getting - and our BMW blows away anything we drove before. My name is Ron Aryel and I live in Reno and I am putting that down so you know this is not just any anonymous review. More

Stacy was amazing! When we came into the dealership a salesman introduced us to Stacy Ogden. She went way beyond the call of duty. Over the years my husband and I have When we came into the dealership a salesman introduced us to Stacy Ogden. She went way beyond the call of duty. Over the years my husband and I have been in sales, worked with sales people and she truly made the experience wonderful. We went from Volvo to BMW and back to Volvo. She was patient, fun, had great energy and we were very impressed with her. She came in on her day off because we didn't want to work with anyone but Stacy. She is truly the best. She made the whole car buying experience a great one! Thank you Stacy Ogden! More

My sales representative, Dan Clune, was well-informed and made the entire sales process crystal clear. He made sure I got exactly the vehicle I wanted at a good price. He also introduced me to the service ma made the entire sales process crystal clear. He made sure I got exactly the vehicle I wanted at a good price. He also introduced me to the service manager. Nadeem Akhtar is the finance manager. He explained my options fully so that I was able to make an informed decision. The dealership itself is clean and spacious and pleasant to visit. I highly recommend it. More

this is only related to the parts department and Corporate BMW Policy. I went in to get a key replaced for my wife's 2007 328xi and was told i needed the registration. It was not updated so had to Corporate BMW Policy. I went in to get a key replaced for my wife's 2007 328xi and was told i needed the registration. It was not updated so had to go home get the updated registration and was told i need an ID [having worked with this dealer for 11 years] but my ID did not match the registration because it was in my wife's name. Told they could not get the key. I asked for a BMW # & was given the Dealer dept which gave me the consumer #. Called them and they said tough just our policy. That was it for me. BMW lost a loyal customer because the BMW corporate policy made not sense for a 11 year long customer with 2 BMW's. Change your policy and let the dealership trump your policy for customers they know. BMW won't get my next car and I am sure won't miss me. L R Morgan More

They deserve the highest ratings and they work hard to make your visit easy. Friendly, knowledgeable, patient staff. Attentive to details, willing to explain any questions we had. I trust this dealership make your visit easy. Friendly, knowledgeable, patient staff. Attentive to details, willing to explain any questions we had. I trust this dealership to service all my cars that I bought from them. More

Went to buy a new x5. All went well re showroom visits and test drives. I had even purchased a car from them before. But the negotiation re price was just terrible, strange and unproductive. They would and test drives. I had even purchased a car from them before. But the negotiation re price was just terrible, strange and unproductive. They would not negotiate. They asked me for a number and I gave them one and he said it was ridiculous and wouldnt even present it to his manager; he then asked for proof that I could buy it for this price. I sent him the email from BMW Roseville, he wouldn't even counter; saying instead he doubted they had inventory. They did and I bought it from Roseville despite the fact that I wanted to buy local and would have purchased it from them if they came close. I learned that they can't even touch the Costco pricing program from BMW Roseville. Roseville even delivered the car to me in Reno and I saved over 6k. They have the attitude that BMW customers don't care about price--really? More

Once again; another horrible experience at Bill Pearce BMW. My husband and I bought a Mini Cooper a year and five months ago. We had to trade in our 2005 BMW M3 after spending five thousand dollars on rep BMW. My husband and I bought a Mini Cooper a year and five months ago. We had to trade in our 2005 BMW M3 after spending five thousand dollars on repairs with Bill Pearce and the issues with the vehicle were still unresolved. Today we came in looking to purchase a BMW X5 with a trade-in of a 2011 Mercedes Benz GL 350. We requested to work with the same salesmen who sold us the Mini; who is now currently working on the BMW side as a used car manager (Barry Bell; a great car salesmen and a gentlemen). Somehow, the fact that we requested Barry got lost in translation and a salesmen by the name of Scott Armstrong decided what the paying customer wants doesn't matter. The deal was not coming together as smoothly as Scott would have liked it to; so he took it upon himself to step over the used car manager (Barry) and contact the GM (which happens to be a good friend of Scott's). The GM had Scott come and tell my husband that we can't meet your terms. Scott then proceeded to insult us by saying maybe you can't get a BMW right now. We were offered a Lexus instead. Mind you, we are pre-approved for seventy thousand dollars through our financial institution. Prior to these events we asked if they do dealer trades. They indicated that they do. What they didn't know is that I had been speaking with a few BMW dealers in the Bay area. So I already knew the price point we had to be in order to make the deal work. Bill Pearce refused to make a dealer trade on an X5 that would meet the criteria of the paying customer. However, they were willing to trade on an X5 that starts at seventy thousand. Basically, the deal went belly up because customer service is NOT a prime goal of Bill Pearce. Scott is uneducated on the product he is selling; he as no idea what it means to be customer service oriented. The only reason he is there is because he is friend's with the GM. We asked questions about the car and he was unable to answer them. Ladies and gentlemen, you don't want a salesmen who is only there because someone pulled strings. You want someone who has knowledge on the product they are selling and can treat you with the respect you deserve as a paying customer. You want someone who will take the time to gather information; so that he or she can deliver the best presentation. I would not recommend Bill Pearce to anyone. Most of the salesmen want easy deals and a paycheck for below standard service. More

Horrible service. Crazy shuttle driver that almost got into an accident with my 1 year old in the car. No communication, will never come back into an accident with my 1 year old in the car. No communication, will never come back More