Bill Pearce BMW

If I could give less than 1 star I would! ! I have owned my BMW for over 10 years. I moved away from where we bought the car and wanted to take it in to a closer dealership for regular service ! I have owned my BMW for over 10 years. I moved away from where we bought the car and wanted to take it in to a closer dealership for regular service. I tried for weeks to get an appointment with them. You can not actually talk to a person on their phone service. I finally just made an automated appointment for service on an issue the car was having. When they called to make sure I would be at my appointment, I FINALLY got to talk to a person and got to speak to the service rep who would handle the car. He was extremely rude to me and talked down to me. When my husband and I took the car to the dealership he was rude to both of us! We did not even pull the car in to the service department because of the treatment we got. We ended up trailering the car back to CA to the dealership we bought it from 10 years ago and we had them take care of it! I would not recommend anyone go to this dealership! More

I’m actually at my wits end. When did customer service at BMW become like dealing with a used car lot!! at BMW become like dealing with a used car lot!! More

Awesome!....all personnel were very friendly and made me feel 100% at ease....thank you for your great service! Even getting me a ride home! feel 100% at ease....thank you for your great service! Even getting me a ride home! More

Terrible service all the way! I have been to many BMW dealerships in the last 20 years I’ve owned six BMWs this is by far the worst dealership I’ve ever been to they do not know w I have been to many BMW dealerships in the last 20 years I’ve owned six BMWs this is by far the worst dealership I’ve ever been to they do not know what they’re doing and I don’t know why do yourself a favor and find somebody else in right now because these guys are not good at diagnosing or explaining what’s wrong sure it’s management problem here! CMart More

The Real Deal Looking for a Mini for three months; this dealership had the right one for me. Working hassle free with Zeb Parker and buying at low blue book made th Looking for a Mini for three months; this dealership had the right one for me. Working hassle free with Zeb Parker and buying at low blue book made this a great experience. Buying made easy with great service. See you people again! More

My new favorite dealership I don't know where all of these lousy reviews came from...I walked in off the street without an appointment. I had a specific vehicle in mind (not a I don't know where all of these lousy reviews came from...I walked in off the street without an appointment. I had a specific vehicle in mind (not a high-end expensive one), just an inexpensive used Subaru Outback. The staff turned themselves inside out taking care of me. They couldn't have been more gracious and kind. I will soon be 78 years old and have dealt with a lot of "used car salesmen" in my lifetime. This staff was absolutely the best. I will buy my next 5 cars here. JP More

Stay Away Went for test driving a used Macan on 10/8/17. Rob Cameron was very rude and condescending . We left the place right-away and bought the car from Dol Went for test driving a used Macan on 10/8/17. Rob Cameron was very rude and condescending . We left the place right-away and bought the car from Dolan Lexus who had much better customer service. More

Would not recommend anyone to buy a car there This place is by far the WORST BMW dealership to buy a car from. I would give them ZERO stars if I could. I owned eight BMW`s in my life, still own This place is by far the WORST BMW dealership to buy a car from. I would give them ZERO stars if I could. I owned eight BMW`s in my life, still own two and I was looking to get my 3rd one. Here is my experience: I went to Bill Pearce on 04/10/17 for an advertised this 2011 BMW 535 Xdrive.The car was not available for a test drive, but I saw the exterior of the car and Carfax report on it. I agreed on $21,000 price on the first try and I was asked to put a $1,000 refundable (because of not being able to drive it) deposit to reserve the car. I also signed a purchase order with them. Six days later, after the car went through their shop, I was able to test drive the car. During the test drive, I noticed that the front brakes were shaking when you brake, steering wheel is vibrating and the car had a unpleasant smell in it. It did have new tires though. After thanking for the test drive, I mentioned about these safety related issues to Mike and Steve (managers) while they were very comfortably watching TV in the Customer Lounge. They told me in a very rude and cold way (in front of my 6 year old daughter) that "We are not doing anything else on this car on this price. If you want you can take your money back and go!". I must have distracted and interrupted their TV watching and I felt like my safety related concerns were irrelevant to them. I think, it was a mistake to advertise and agree on a price with a customer on a car that was not even inspected. Why do you advertise and give a price on a car that is not ready to be sold? At the end, of course I asked for a refund and backed out with this kind of treatment . I should tell you that I truly felt very stressed and upset after leaving this dealership, I would highly recommend avoiding this place and driving 100 miles to other BMW Dealerships for purchasing. By the way, I saw the car next day on the web advertised $1,000 more than what it was advertised before. I would like to end my review with Robert Bosch`s famous quote as a reminder to Bill Pearce BMW Sales "I Would Rather Lose Money Than Trust". Thanks for reading my review. More

Service sucks Horrible service. Snarky responses from the service staff. They caused the problem and wouldn't stand behind their product or service. I definitely wo Horrible service. Snarky responses from the service staff. They caused the problem and wouldn't stand behind their product or service. I definitely wouldn't recommend or purchase again from them. I reported them to BMW North America but who knows what that does More

Very unprofessional The BMW dealer is the only one in town so they just have no incentive to give anyone great service. For example my BMW received free maintenance for The BMW dealer is the only one in town so they just have no incentive to give anyone great service. For example my BMW received free maintenance for 4 years and they always serviced it doing the minimum. For example things that are included like air filter, cabin filter, gasoline filter and brake fluid were never changed. I also bought a extended service contract and when I tried to cancel the service contract and get a refund, I was ignored by Nadeen who never replied to any of my messages. They took the money for the contract but try to get it back, impossible. Next time I am getting a new car it will be in Sacramento and not at Bill Pearce! More