Bill Page Honda - Service Center

We have purchased 2 Honda's ad traded one in from Bill Page Honda in Falls Church, VA. and have recommended numerous friends that have bought there as well. ALL, I repeat, every single person we know tha Page Honda in Falls Church, VA. and have recommended numerous friends that have bought there as well. ALL, I repeat, every single person we know that has bought from this dealership AND had all subsequent service done at this dealership, has had zero complaints and 100% satisfaction. Customers that feel lied to or cheated in the service department and subsequently took their cars to "Sears" are obviously confused individuals looking to one-up the dealer from which they spent a lot of money. Such people typically are not overly educated, have the ability to educate themselves about their cars, their money and any ability to ask substantive questions. Sears does not build cars silly people. Sears struggles to maintain low-cost semi-certified training for their mechanics, thus they have no idea what Honda calls certain parts (see Johnson-Rod). Sears fixing foreign cars is equivalent to withdrawing ALL your money from your bank and giving it to the taco bell drive through staff...sure they deal with cars and money, but not well. Go see if you can find anyone at Sears that has a current Honda certified mechanic certificate. Dealers might have higher overhead, but they are experts about your cars, current state and federal safety laws, and have a vested interest in your happiness which usually equates to referral. It really is a very simple business model. Bill Page Honda is a top-notch dealership with an educated and courteous staff. More

I brought my 2002 Honda Civic in for an oil change and saftey inspection. They called and told me that by law they couldn't pass my car for inspection because the compliance bushings were torn. I asked saftey inspection. They called and told me that by law they couldn't pass my car for inspection because the compliance bushings were torn. I asked what they were because I have never heard of that before and I really didn't get a good answer. And then he told me it would cost almost $650 to fix. So I decided to take the car to Sears to be fixed because it was much cheaper. When I got the car the Sears mechanics had never heard of a compliance bushing either, but figured out it is another name for control arm. So they evalutated the car and came out and told me there was absolutely nothing wrong with my car and to take it somewhere else and it would pass inspection. So I brought it to another inspection station and told them what had happened and they inspected the car and passed it. They told me there was nothing wrong with the car either. So for the second time Bill Page Honda tried to tell me something was wrong with my car that wasn't and tried to charge me a lot of money to fix nothing. I will never again bring my car to Bill Page for anything. More

Service Department promised to replace the transmission for $2,500 and gave me a written (e-mail) estimate. One day later, they called me back and told me it would now cost $2,750 to replace the transmiss for $2,500 and gave me a written (e-mail) estimate. One day later, they called me back and told me it would now cost $2,750 to replace the transmission because the manufacturer unexpectedly increased the cost of the transmission. I had the vehicle towed to a reputable independent repairer that charged less and offered the same warranty. More

Their service is abysmal. I brought my Accord in twice to have them look at a transmission leak. Both times they claimed that it was fixed, however they didn't actually fix it either time. I had to take it t have them look at a transmission leak. Both times they claimed that it was fixed, however they didn't actually fix it either time. I had to take it to an independent shop who corrected the issue. DO NOT GO HERE. More

When I believed I was overchaged for service and wanted to ask about the bill, before I could ask my questions, the service writer told me to "have your husband call and I will talk to HIM." Expect th to ask about the bill, before I could ask my questions, the service writer told me to "have your husband call and I will talk to HIM." Expect this kind of sexism at Bill Page Honda. Perhaps it was because I was a woman that I was told that I would not be charged for rush shipping of an item because the dealer ordered the wrong part but was charged anyway. Perhaps it was because I was a woman that I was given an estimate of $400 for a repair but charged $550 without explanation. Perhaps it was because I was a woman that I wasn't given the chance to see or take back the purportedly repaired items. Regardless of whether you are a woman or not, don't use this dealership. More

How surprised I was in explaining to Bill Page, Jr. that I was not happy with his staff at his new car repair center, in the course of the conversation he said that he did not appreciate my tone and and wou I was not happy with his staff at his new car repair center, in the course of the conversation he said that he did not appreciate my tone and and would prefer that I take my car somewhere else to be repaired. The astonishment on my part is that I was telling him in a factual but not in any way rude that his staff was not helpful. He told me that he had specialists to give me some information when all I was looking for was a ball park depreciation amt of my car that he was going to fix for 7000 plus dollars. This is my first involvement with Honda and find it very disappointing that a car dealer can turn away business because of a lack of negotiable compromising. I guess he is only happy when people tell he how wonderful he is but constructive criticism is worth losing business over. More

Tried to make a service appointment on their website - no response, so I called to make an appointment for 1st thing in the morning. Delivered my vehicle 15 minutes early and it still took them nearly two h response, so I called to make an appointment for 1st thing in the morning. Delivered my vehicle 15 minutes early and it still took them nearly two hours. Most insulting was that they charged me $72 to change the oil and rotate the tires. What a rip-off. At least, they had decent coffee in their waiting area... More

I recently brought in my '96 Civic for service work related to Honda's Emissions Warranty Extension. This warranty was a result of a settlement between Honda and the EPA that extends the emissions war related to Honda's Emissions Warranty Extension. This warranty was a result of a settlement between Honda and the EPA that extends the emissions warranty to 14 years or 150,000 miles for this year honda. Part of the settlement includes a requirement the dealer must perform a free tune-up (all labor, parts, etc. included) between 75k and 150k miles. I brought my Civic in for this, and the next thing I know Steve, a service consultant is calling me telling me it's an extra $89 to remove the distributor cap as part of the service. I immediately called Honda and they told me this is not true, the dealer shouldn't be charging anything. Honda Customer Service gets an A+, Bill Page Honda gets an F. Bill Page Honda tried to charge me for something that was free and Honda Customer Service corrected the matter. Don't take your car to Bill Page Honda, either they don't know Honda warranties or they are purposely trying to swindle extra money out of the consumer. My service was terrible, they didn't even call me to tell me my car was ready nor did they even reset the maintenance light. AVOID THIS PLACE!!!!!!!!!!!!!! More