Bill Luke Tempe

We bought a 2023 used Toyota RAV4 from Bill Luke Tempe in June 2024. I could not be at the dealership to sign papers because we had a sick dog at home and couldn't leave him. My husband went down and handl June 2024. I could not be at the dealership to sign papers because we had a sick dog at home and couldn't leave him. My husband went down and handled the negotiations, and I signed the paperwork via DocuSign. My husband told the finance guy, George, multiple times that we did not want any extra charges, i.e., window breakage coverage, dent coverage, extended warranty, etc. (meaning NO EXTRA CHARGES). George agreed to those terms. My husband never saw the paperwork because it was emailed directly to me for signature. While signing, I noted a "lifetime tint protection fee" for 399.00. I suppose I should have asked my husband about it, but I assumed he requested it since it was in the contract. When I questioned him about it when he got home, he stated he told George in no uncertain terms that there should be no extra charges added. My husband called George the next day to discuss this charge, and George's response was, "You signed the paperwork!" My husband then asked to speak to the manager. The "manager" called my husband back the next day, and his response was similar, "You signed the paperwork. What do you want me to do?" My husband responded that the right and ethical thing to do would be to refund the money since he explicitly stated "No Extra Charges." The manager said, "Well, that's not going to happen," and when my husband told him we would leave bad reviews regarding their shady practices and horrible customer service, he responded, "Go ahead and do what you have to do." I will never do business with Bill Luke again, and I recommend anyone else doing business with them check their contracts very carefully to make sure no additional costs have been slipped in without their knowledge prior to signing! More

BL Alfa Romeo - Top notch service. I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, I dealt with Charlie B in the service department. I had come in for a few small things, and even a non-traditional request. Unfortunately, there was an internal disconnect in booking the appointment and Charlie went above and beyond to get them taken care of to my utmost surprise and satisfaction - no going back and forth, no bartering, no nothing, no having to argue - just everything taken care of and made right. I have never been treated this well at any other dealer. I will definitely be back. More

Purchased our used vehicle with Bill Luke Tempe yesterday and had as good an experience possible. Would like to thank Steve Ladwig for being an excellent person to work with and a standup man. We highly reco and had as good an experience possible. Would like to thank Steve Ladwig for being an excellent person to work with and a standup man. We highly recommend giving this local dealership your business as it is a personable experience that should be handled by an exceptional representative. We will be sending all of our friends and family to Bill Luke! More

Amazing experience! Salesman Chandler Phillips and Alex Phillips were great to work with!! the entire process was stress-free! I love my new car and will definitely r Salesman Chandler Phillips and Alex Phillips were great to work with!! the entire process was stress-free! I love my new car and will definitely refer family / friends!! More

Got a great deal on a 2022 Wrangler 4xe. No pressure sales and an extended warranty for 8 years No pressure sales and an extended warranty for 8 years More

They seem a little more concerned about data analytics than selling cars. As long as you are in a seller’s market, that philosophy will work. than selling cars. As long as you are in a seller’s market, that philosophy will work. More

I drove the all new Tonale. It’s all about how much 21st century you want in a dr ing experience. I personally miss the rumble of a backfire at five thousand RPM. Bill Luke prov It’s all about how much 21st century you want in a dr ing experience. I personally miss the rumble of a backfire at five thousand RPM. Bill Luke provided enough variety though it missed out on finding me a Quadrifolio. More

Sale portion was quick and easy. “Finance manager” was your typical jerk. More rude than usual though. Real problem was that they sold me a car with an ac that went out after a fe “Finance manager” was your typical jerk. More rude than usual though. Real problem was that they sold me a car with an ac that went out after a few days. When I asked them to repair it they said I’d have to pay. They’re basically like going to a fancier version of something you’d find on van buren. More

The sales rep we had an appt with did not show, but that was to our advantage because we worked with Robert Turner who was exceptional. Knowledgable, efficient, courteous, and above all understanding of my was to our advantage because we worked with Robert Turner who was exceptional. Knowledgable, efficient, courteous, and above all understanding of my husband’s disabilities made him the perfect sales rep for us. He even brought our vehicle to our house and picked up our trade in. He took the time to show me the basics of the car we bought, which was a welcome change of many previous purchases for us. I would buy a car from him again any time. We thank him. More

Working with Joe Porter made buying a vehicle a breeze. It really was a great experience and I highly recommend working with Joe. It really was a great experience and I highly recommend working with Joe. More