Bill Luke Santan

Unpleasant, Misleading Experience My broker found my family a used car at Bill Luke Santan. Dealer wouldn't hold it for us so we rushed to the dealership right at commute hour to see t My broker found my family a used car at Bill Luke Santan. Dealer wouldn't hold it for us so we rushed to the dealership right at commute hour to see the car (we live one hour away). We were ready to purchase the car for the price that it was listed for, but the dealer had added an additional charge for something we didn't need/want (additional fee buried in fine print). Also, we found a part of the car's interior missing (something for the trunk), and the dealer wouldn't negotiate with us on that component either. The team was completely inflexible and wouldn't negotiate (from sales to mgmt). If they're going to add components to a vehicle and expect customers to purchase those components, then they should add the cost to the marketed sticker price. I found the whole experience to be misleading (it was a stereotypical "used car sales approach"). Also, the entire sales team that we worked with was outwardly rude to my broker in front of my family, making the experience very uncomfortable. Wouldn't recommend this dealership at all and will find my daughter a safe car elsewhere. More

Amazing Experience *** Purchased a vehicle at Bill Luke Santan and the process was a breeze. Loved the "no" pressure sales approach, very refreshing. Used to HATE the deal Purchased a vehicle at Bill Luke Santan and the process was a breeze. Loved the "no" pressure sales approach, very refreshing. Used to HATE the dealership experience. We worked with Scott and he was very knowledgeable and a delight to deal with. Finished up all the paperwork and went to take possession of the vehicle, realized that there was only one key. Joey jumped in to make the sale an amazing success all around. Thank you ALL! More

excellent experience We loved going here. It was my wife's and I first time buying a new car. Eric made everything easy and stress free. I would recommend going here to a We loved going here. It was my wife's and I first time buying a new car. Eric made everything easy and stress free. I would recommend going here to anybody. Our brother also bought a car the week after us and he had a great experience. More

Fast and esay Eric little made process of trading Tahoe for enclave a easy and fast experience. Dealership had lot of clean inventory and was not high pressure sale Eric little made process of trading Tahoe for enclave a easy and fast experience. Dealership had lot of clean inventory and was not high pressure sale which was nice More