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Bill Luke Santan

Gilbert, AZ

4.7
964 Reviews

3404 S Speedway Dr

Gilbert, AZ

85297

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Showing 964 reviews

October 21, 2023

Todd was amazing - we’ve purchased many cars and the process can be arduous - this was one of the best experiences we’ve had and I love my new car More

by kymmy12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner in finance , Todd Navarro
Nov 03, 2023 -

Bill Luke Santan responded

Thank you, Kymmy! We appreciate your kind words and are grateful for the opportunity to assist you. We hope you are enjoying your new MINI!

October 18, 2023

The internet rep I worked with wasn't there. The "product expert" on the Polestar couldn't get the car to engage. Something was wring with the key. Blah blah blah. Bottom line - I drove half an More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
That forgettable Rep
Nov 06, 2023 -

Bill Luke Santan responded

We're sorry to hear that your experience was not a positive one. We are unable to locate you in our database. Please call in and speak with a member of our management team so that we may collect some additional information to better address your concerns.

October 10, 2023

Daniel was very helpful through the buying process. Took a little longer than I like but all went well. More

by wiss
Recommend Dealer
Yes
Employees Worked With
Daniel Luevano
Oct 17, 2023 -

Bill Luke Santan responded

Thank you for your feedback. We understand that wait times can be frustrating, but we're pleased that Daniel provided helpful service. Thank you for choosing us!

September 28, 2023

I was welcomed and they were willing to work with me to keep my business. Showed they care not just trying to sell. More

by JHorta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Navarro
Sep 29, 2023 -

Bill Luke Santan responded

Thank you for the kind review! Our goal is to provide a welcoming, quality experience for all customers, and we're pleased to hear that you felt that during your visit.

September 20, 2023

Excellent customer service from Nick Sokol, also our salesperson. Great buying experience from the moment we arrived to retrieval several days later. Nick went above and beyond helping us during our b More

by salemsmoke
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Sokol
Sep 20, 2023 -

Bill Luke Santan responded

Thank you for the wonderful feedback! We're delighted that Nick provided excellent service and went above and beyond to assist you. We appreciate your business and hope to see you again soon!

September 18, 2023

Great car for the price, great help from Todd. Low balled on our trade in. More

by jwm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Navarro
Oct 13, 2023 -

Bill Luke Santan responded

We're pleased to hear that you were happy with the value of our vehicle and the treatment you received from Todd. Please feel free to contact our General Sales Manager Brian Slack at 480-676-6687 if you would like to discuss the terms regarding your trade in.

September 18, 2023

Jesse was more than patient. The transaction took a long time as I was communicating with my wife out of state. He was able to multitask (help others he had appts with) and still More

by RyanD
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Steven Garcia, Jesse Hernandez
Sep 19, 2023 -

Bill Luke Santan responded

Congratulations on the purchase of your new vehicle, Ryan! We are pleased to hear that Jesse was patient and appreciate you allowing him to assist other customers while you worked out details with your wife. Thank you for choosing Bill Luke Santan!

September 07, 2023

Joseph the Salesman was great. The finance person, Kyle Slade was not so great. He was very slow, he kept saying he was too busy and we would just have to wait. It also seemed l More

by Farleyzilka
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Merida
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback. We are pleased to hear that you enjoyed working with Joseph, and we will be using your valuable feedback to coach our other staff members.

September 02, 2023

Had to get a new car promptly. Peter was very helpful with videos, answering questions about the cars, the financing, and my alternatives.. was able to choose a car and close a sat More

by Questfire007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Melillo
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback. We appreciate your business and strive to have every guest leave as satisfied as you with their experience and vehicles. We look forward to working with you again!

September 01, 2023

Great experience for a first time buyer - the process was quick and easy. Eric Collins was friendly, professional, patient, and knowledgeable. I never felt pressured into a decision. Grateful for the experie More

by jner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance department was great as well, Eric Collins
Sep 07, 2023 -

Bill Luke Santan responded

Thank you for the feedback! We are thrilled that Eric provided you with a positive first-time buying experience. We appreciate your business and look forward to serving you again!

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