
Bill Luke Santan
Gilbert, AZ
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Got a decent quote on a truck from Chris V. Went in to check out the truck, Chris was busy and a very helpful young man Peter Melillo, said he could help, and help he did. He even walked around Went in to check out the truck, Chris was busy and a very helpful young man Peter Melillo, said he could help, and help he did. He even walked around the truck pointing out a few things I might have missed. I liked the truck. I liked working with Peter. We set up an appointment for my wife to drive a similar truck, because the one I was looking at was going in for service. When we got to the dealership, the truck I wanted to purchase was setting there ready to go. Peter had gotten the service department to push it up in their rotation so it would be ready. While looking at the truck, Peter gave us the key and said check it out drive it, I'll just wait inside... unheard of, Right! I was ready to negotiate, when Peter said, we reduced the price on the truck yesterday??? Totally surprised, my reaction was What? and then Wow! Then Alright!!! I am now the owner of a new Ram! I'll add this thought, It was like no other dealership, no high pressure, not 3 or 4 sales people trying to beat us up or put us in a truck we didn't want or couldn't afford. Just good honest people taking car of their customers. (Peter keep an eye out for the highlander we talked about.) More
Very professional and friendly. Eric was very knowledgeable and awesome to work with, will be back for our next vehicle!! Great vehicle buying experience, thank you Eric!! Eric was very knowledgeable and awesome to work with, will be back for our next vehicle!! Great vehicle buying experience, thank you Eric!! More
I would have rated this dealership higher, but I specifically told the salesman that I was on my lunch hour, that I had limited time and was not going to be purchasing a car that day, and that I onl specifically told the salesman that I was on my lunch hour, that I had limited time and was not going to be purchasing a car that day, and that I only wanted some information. I was there to look at and test drive one vehicle and to get an estimate of the total cost. They advertise that they sell their cars at the best deals, and since this specific vehicle was under Kelley BB, I just wanted to know what dealer fees would be. I made it clear that the quickest way to lose my business would be through high pressure sales. So after driving the vehicle, the salesman and I went inside for the cost info. The salesman showed me a printout and I asked to take it with me and he said he’d be right back with a copy. So he came back with a copy, but with his boss who wanted to know how he could sell me a car that day. HUGE turnoff! I ended up buying the car, but out of the 12 dealerships I went to on this vehicle buying journey, the only dealership that didn’t treat me like a meal ticket, was Subaru Superstore in Gilbert. Bill Luke can learn from them. More
You can tell that this dealership trained their people very well. Big thanks to Nick for being so Professional and having a lot of patience on us. Even we didnt push through on buying the vehicle here i w very well. Big thanks to Nick for being so Professional and having a lot of patience on us. Even we didnt push through on buying the vehicle here i would still recommend him/ this dealership for being transparent and super professional with their customers. They are selling good cars and they do have a lot of choices. 5 stars on you guys. More
The salesman I had was quite good. The other customer service was awful. Terrible in terms of not being able to get vehicle until check cleared, then wanted verification of bank, copy The other customer service was awful. Terrible in terms of not being able to get vehicle until check cleared, then wanted verification of bank, copy of cleared check, absolutely absurd. Also, made call to finance dept after the finance person who helped me was gone for three days and was to call me when said check cleared! Did not call back for over 2.5 hours. When mentioned this to Asst. Mgr. after going directly to dealership and asking why, his reply was”I told them to check their email more frequently “. One disaster after another. The salesperson showed patience but was probably running low. I will NEVER buy a car from this dealership again. More
I have bought 2 vehicles from Bill Luke and recommend asking for Todd at Bill Luke Santan. The team is professional and patient. Todd will help you find exactly what you are looking for! asking for Todd at Bill Luke Santan. The team is professional and patient. Todd will help you find exactly what you are looking for! More
Bill Luke Santan had a great selection of cars to choose frim, including my 2022 Nissan Rogue, just the car I was looking for, at a great price. I recommend Salesman Jesse Hernandez .. he was very friendly, frim, including my 2022 Nissan Rogue, just the car I was looking for, at a great price. I recommend Salesman Jesse Hernandez .. he was very friendly, knowledgeable, and took me through the buying process quickly, answering all my questions , while providing courteous service from walking through the front door, to even helping unpack our traded vehicle to our new one! More