Bill Luke Santan

Nick was so helpful! He really made us feel comfortable and took his time answering all of our questions. He really made us feel comfortable and took his time answering all of our questions. More

It was THE BEST TEAM EVER OUR SALESMAN PETER WAS WONDERFUL BEST EXPERIENCE EVER THANKS WONDERFUL BEST EXPERIENCE EVER THANKS More

They had the car we were looking for and Iris was cheerful, knowledgeable and so respectful! cheerful, knowledgeable and so respectful! More

Joseph help me a lot to buy my dream car, everything went easy and smooth,thank you so much. easy and smooth,thank you so much. More

jesse met me at the door and made the process enjoyable start to finish. great customer service. he was more like a friend helping me out than a sales guy. start to finish. great customer service. he was more like a friend helping me out than a sales guy. More

Bill luke Santan is a beautiful dealership, with a wide selection of used cars available. I had the pleasure to work with Jason Lunday who was very knowledgeable with all the features the car was equipped selection of used cars available. I had the pleasure to work with Jason Lunday who was very knowledgeable with all the features the car was equipped with. I was trading in my daily vehicle with the current condition and miles I feel I was given a fair price for its value. I am so happy and grateful, thank you Bill Luke! More

Clean and professional, our salesperson, Jesse, was courteous and very engaged Steven, the internet salesperson, came out to greet us as well. courteous and very engaged Steven, the internet salesperson, came out to greet us as well. More

Dustin is a really nice guy! This is the reason I even rated 3 stars. Finance guy is a great guy as well, tried hard to sell me add-ons, but that's normal. I did have a few This is the reason I even rated 3 stars. Finance guy is a great guy as well, tried hard to sell me add-ons, but that's normal. I did have a few issues with my purchase experience. After they inspected my trade in, I was asked if I'd contact my insurance company to file a glass claim to have the windshield replaced. The ground shook from every jaw in the world, simultaneously dropping.... :/ On two separate occasions, my sales guy said he would check the status of my truck and get back to me same day or the next day, and never did. Four to five days later, I would call back for a status update. You have to keep your word. Regardless of the industry, customer service is everything. The other issue I have, is this re-conditioning process. If you look at real-estate sites, you'll see a status like "coming soon", or "under renovation". Those statuses allow them to market it, but let buyers know it's not quite ready. Other companies (carvana, carmax, etc...) use these kinds of statuses as well. And when an industry landscape changes, you have to ask yourself; Are we going to be like yellow cab? Or should we pivot, adapt and thrive. Besides that, the truck is great. I had to wait 2 weeks for it (but that wasn't my issue), the issue was not knowing when I would get it, and at what stage of the process it was in. Also made me think maybe something was wrong with the truck. I almost canceled 3 different times. Just my feedback, for what it's worth. More