Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Luke Santan
Gilbert, AZ
965 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
Showing 965 reviews
April 14, 2023
Dustin was incredible. He offered us food and drinks while we waited for all the paperwork. He made a normally tedious transaction meaningful and painless. He offered us food and drinks while we waited for all the paperwork. He made a normally tedious transaction meaningful and painless. More
by mikol
Employees Worked With
Dustin Vinson
April 14, 2023
Overall I'm disappointed with my experience. The salesmen Joseph and Peter were friendly and helpful. I'm disappointed that we could not negotiate a better deal. Also, the process of purchasi The salesmen Joseph and Peter were friendly and helpful. I'm disappointed that we could not negotiate a better deal. Also, the process of purchasing my vehicle took a very long time. Every step involved a long wait. I made a cash purchase, which should have streamlined the process, but I still did not leave the dealership until nearly 9pm. The finance guy's pitch about additional warranties was very time consuming, and his attitude was very high pressure and off-putting. My wife was very upset by this man's approach. When I politely declined the additional warranties his attitude was as if I insulted him. He was short with my wife because she spoke up and reiterated that we did not want to purchase any of the products. This interaction with him made the final document signing uncomfortable and stressful, when we should have been made to feel very happy about making the purchase. Instead, he made us feel like we just purchased a vehicle that was definitely going to cause us a lot of problems that could only be handled with the purchase of his products. We left the dealership with our vehicle feeling unhappy because the last interaction we had with a Bill Luke employee was rude. More
by colt.weddell
Employees Worked With
Peter Melillo, Joseph Merida
April 14, 2023
Not only does this dealership have a great selection of beautiful cars, but they also have a beautiful salesperson named Iris!! Iris was kind, knowledgeable and attentive. She followed up in a timely fashi beautiful cars, but they also have a beautiful salesperson named Iris!! Iris was kind, knowledgeable and attentive. She followed up in a timely fashion and provided all of the information I requested. I would definitely work with Iris in the future. Her no pressure, easy, honest and genuine personality made the process painless and made me want to buy from her. Thank you BL San Tan and Miss Iris! More
by Kelly Haller
Employees Worked With
Iris Wade
April 12, 2023
Excellent customer service from the very beginning. Completing my 6th purchase today from Bill Luke in 9 years. That doesn’t include the employees, friends, and family I have recommended since my fir Completing my 6th purchase today from Bill Luke in 9 years. That doesn’t include the employees, friends, and family I have recommended since my first purchase. Ask for Sarah, she is awesome and will make your buying experience as painless and simple as it ought to be. I will be back again…. More
by Commonsensenow
Employees Worked With
Sarah Brink
April 12, 2023
Todd greeted me in the showroom and asked what I was looking for. He had the car that met my needs driven up to the shade. It was love at first sight. He showed me all the features of the car and it was looking for. He had the car that met my needs driven up to the shade. It was love at first sight. He showed me all the features of the car and it was a sale! I'm very pleased with Todd, the transaction and the finance officer. More
by Bailey09
Employees Worked With
Loan officer , Todd Navarro
April 11, 2023
Nice facility, lots of inventory and great pricing. Salesman was slow, finance wasn’t all that quick. I have bought many cars under an hour. My experience took 4 hours! No respect was given for my work Salesman was slow, finance wasn’t all that quick. I have bought many cars under an hour. My experience took 4 hours! No respect was given for my work schedule. I was told I’d be out in 30min however took hours to wrap up and get to work. By far the slowest vehicle purchase, and I was the only customer. I decided to buy 2 vehicles instead of one and was welcomed with a hiked up interest in the second. I would expect better service for a double buyer. The rate was reduced to match the other. I was also almost “tricked” into buying the wrong car, same everything but not the specific unit I wanted. Took days to negotiate a $573 dollar discount to qualify for a federal $4000 rebate. Again, as a serious double buyer, I’d expect a minor adjustment without making multiple visits and speaking with a multitude of people. Also, was given a $500 bonus voucher for referring my wife for the second vehicle but was unable to apply it since household members don’t count. Just a gimmicky feeling. When trading in vehicle, I was told they’d match another dealer, when results came back the offer was a few thousand less and they included the “tax savings” as part of their offer … that’s deceptive and a waste of time. I made it clear I wouldn’t trade for less than the other dealer offered (in writing) More
by ericshere03
Employees Worked With
Eli Bennett, Timothy Quintana
April 11, 2023
Easy-going sales staff and knowledgeable about used cars. About an hour to trade in and drive away with Land Rover Velar. Thx team!! About an hour to trade in and drive away with Land Rover Velar. Thx team!! More
by MarkJupiter
Employees Worked With
Eli Bennett, Liz Anaya, Julie Fitzgerald
