
Bill Luke Marana
Tucson, AZ
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Anthony was an excellent and professional sales person. There was no pressure and I was in and out in no time! I would highly recommend Bill Luke Marana dealership if you are in the market for a new/used v There was no pressure and I was in and out in no time! I would highly recommend Bill Luke Marana dealership if you are in the market for a new/used vehicle. More
I had a great experience at Bill Luke Marana. Sierra responded very quickly to my test drive request, my sales guy Enrique was super knowledgeable about the truck I was interested in and the buyi Sierra responded very quickly to my test drive request, my sales guy Enrique was super knowledgeable about the truck I was interested in and the buying process was relatively quick and easy. More
Enrique at Bill Luke in Marana is very helpful when looking for a used car. He helped us find exactly what we were looking for and then ensured the Service Dept at Bill Luke's got the car ready to tak looking for a used car. He helped us find exactly what we were looking for and then ensured the Service Dept at Bill Luke's got the car ready to take. The car had just arrived and Enrique went out of his way to help us on a late Sunday afternoon. We feel we got amazing customer service from him. More
Bought a 2022 Chrysler voyager with 45,000 miles on it on October 14, 24 from Andrew . As soon as I drove it off the lot the ac stopped working. Then on December 23 the vehicle lost power engine light came o October 14, 24 from Andrew . As soon as I drove it off the lot the ac stopped working. Then on December 23 the vehicle lost power engine light came on, It barely made it home. I called Andrew the next day and got the runaround, after 3 days of excuses he said the vehicle was not covered by their 3 month xx warranty. The problem ended up being the valve body in the transmission. If you buy from these guys don’t depend on them to stand behind there vehicle! More
The internal communication and post sales customer service at Bill Luke unfortunately is horrendous. We worked with Darius who was attentive, direct, efficient and all around great to work with. Post service at Bill Luke unfortunately is horrendous. We worked with Darius who was attentive, direct, efficient and all around great to work with. Post sales, from finance on has been a complete clown show. Despite finance pushing fear, uncertainty and doubt regarding building credit and credit scores, that was complete fodder. We were able to close a cash transaction annoyed, but peacefully. All the sales docs were to be emailed, title and tag handled by the dealer. 35 days post closing and numerous requests including one to the finance director David Mayer and we cannot not get the sales docs, information on the title, or if the tag was handled properly. Even Darius in sales has been rendered completely powerless against the total lack of post sales customer service despite all his efforts to try and get answers. I would avoid this inconsiderate, poorly managed lack of standards comedy show at all costs. More