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Bill Luke Marana

Tucson, AZ

4.7
228 Reviews

6565 Marana Center Blvd

Tucson, AZ

85742

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Showing 228 reviews

March 07, 2025

Thank you Enrique for your outstanding customer service. We really appreciated very much. Thank you for helping us out. More

by janetcervantes1108
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique Duran
Mar 10, 2025 -

Bill Luke Marana responded

Thank you for your kind words! Enrique will be thrilled to hear about your feedback. Enjoy your new ride!

February 27, 2025

Anthony was an excellent and professional sales person. There was no pressure and I was in and out in no time! I would highly recommend Bill Luke Marana dealership if you are in the market for a new/used v More

by dennis0919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Estrada
Feb 27, 2025 -

Bill Luke Marana responded

We are happy to hear that Anthony made your car buying experience wonderful! Thank you so much for your recommendation.

February 26, 2025

Great experience! ! Easy process! Would go again! Diego was very professional and knowledgeable! A pleasure to work with! More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
Feb 26, 2025 -

Bill Luke Marana responded

Thank you so much for your 5-star review! Here at Bill Luke Marana we thrive on making the process easy and smooth! We appreciate your kind words!

February 10, 2025

Great purchase experience! Very knowledgeable team. Special thank you to Roger for completing the deal. More

by rwyewatt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalid Whitaker, Roger Morales
Feb 11, 2025 -

Bill Luke Marana responded

Thank you for your5-star review! Roger will be so excited to hear about your review. Thank you for choosing Bill Luke Marana!

February 09, 2025

I had a great experience at Bill Luke Marana. Sierra responded very quickly to my test drive request, my sales guy Enrique was super knowledgeable about the truck I was interested in and the buyi More

by Lori
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enrique
Feb 10, 2025 -

Bill Luke Marana responded

Thank you so much for choosing Bill Luke Marana! We are thrilled to hear that Sierra and Enrique made the buying process quick and easy for you. Come back and visit us any time : )

January 31, 2025

Friday was very helpful and friendly to work with. He made sure I was happy with my purchase. More

by c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Friday Mene-Bie
Feb 03, 2025 -

Bill Luke Marana responded

Thank you so much for choosing Bill Luke Marana! Chris will be thrilled to hear about your 5-star review : )

January 26, 2025

Enrique at Bill Luke in Marana is very helpful when looking for a used car. He helped us find exactly what we were looking for and then ensured the Service Dept at Bill Luke's got the car ready to tak More

by Eddie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Enrique Duran
Jan 27, 2025 -

Bill Luke Marana responded

Thank you for your feedback!! We are so happy to hear that Enrique helped you find exactly what you were lookin for!! Welcome to our Bill Luke Family. Enjoy your new ride!!!

January 20, 2025

Bought a 2022 Chrysler voyager with 45,000 miles on it on October 14, 24 from Andrew . As soon as I drove it off the lot the ac stopped working. Then on December 23 the vehicle lost power engine light came o More

by Saul
Recommend Dealer
No
Employees Worked With
Andrew Trizuto
Jan 21, 2025 -

Bill Luke Marana responded

Hello Saul, we value your feedback and would have loved for your experience to be entirely positive. Unfortunately, there are circumstances of which a vehicle, new or pre-owned, may have an issue after delivery. The a/c issue was immediately addressed and repaired. The valve body in the transmission, should have been addressed by the manufacturer, as they are obligated to stand by their transferable warranty. In the future, if you would like us to help coordinate an issue that is questionable on whether it is covered from the manufacturer or not, please reach out to us, and we will be more than happy to assist you, thanks!

Jan 22, 2025 -

Saul responded

I’m stating the facts, why offer a warranty on the power train? Is that because you know the manufacture warranty is going to cover it instead of the responsibility being on you? Like I said, I had the vehicle for two months barely. That was the second problem, on top of that once the vehicle was inspected by Chrysler. Both motor mounts had to be replaced. Seems like a scam to me!

Jan 22, 2025 -

Bill Luke Marana responded

We're happy that the vehicle manufacturer's warranty covered your repairs. In the event the manufacturer's warranty did not cover a vehicle concern, the Bill Luke Marana warranty may have provided coverage. Thank you for your business, and we're sorry you had vehicle trouble.

Jan 22, 2025 -

Saul responded

In the event that the manufacturer didn’t cover the trans, I would have had to pay out of pocket! I contacted your salesman that sold me the vehicle. I got the runaround for 3 day before you guys said there was nothing you could do. After only have the vehicle for only 2 months. You need to take your xx warranty off your website, cause you don’t stand behind it. I’m proof, it’s a false warranty!

January 08, 2025

The internal communication and post sales customer service at Bill Luke unfortunately is horrendous. We worked with Darius who was attentive, direct, efficient and all around great to work with. Post More

by WPONDER11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darius Carraway
Jan 08, 2025 -

Bill Luke Marana responded

Thank you for your feedback, A member of our management team will be in contact with you!

Jan 09, 2025 -

WPONDER11 responded

As you might expect from a dealership of this caliber, no one from the management team ever contacted us. Today we had to visit the dealership in effort to obtain copies of all the paperwork never emailed or sent via mail. As expected, Darius was very attentive and upon request, asked David Mayer finance director if he would meet with us. David Mayer agreed to meet with us. We explained we purchased a vehicle over 35 days ago. Paperwork was never emailed or mailed as it was supposed to be. We explained we have made numerous requests for it and have not been able to receive it. It was unclear to him why it was not provided at purchase. Mr. Mayer confirmed our mailing address and explained there was not an email provided or in the paperwork and that is why it was not emailed. However, it should have been printed at purchased or mailed upon request. Mr. Mayer provided a printed copy of the paper work. After reviewing the paperwork on page 1 of the ADOT Title and Registration Application the email address had been provided and was in the paperwork. Mistakes happen but these are basic, simple details in the handling of the sale of a car. If you cannot handle the basics what happens to the bigger things. They should serve as red flags before anyone considers giving their business to this dealer. With the built-in profit from their $399 junk tint fee, and $699 doc fee the very least they could provide is the basic curtsey of being responsive.

December 24, 2024

Great pleasure working with Chris and Rocky with the purchase of the 2019 Jeep Grand Cherokee. More

by s.feinen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky, Christopher Clemens
Dec 24, 2024 -

Bill Luke Marana responded

Thank you for your feedback! We are thrilled to hear you had a great experience with Chris and Rocky. Thank you for choosing Bill Luke Marana enjoy your new ride.

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