Bill Luke Chrysler Jeep Dodge & Ram

I purchased a used Nissan for my daughter. The first problem that I had with the dealer was that it took them 5 days to deliver the vehicle. We purchased the car on a Saturday and it wasn't available fo problem that I had with the dealer was that it took them 5 days to deliver the vehicle. We purchased the car on a Saturday and it wasn't available for pickup until Wednesday night. When we went to get the vehicle, it was soaking wet from their cleaning, very disgusting. It took an additional 2 full days for the car to dry, so really 7 days from purchase to having a usable vehicle. After driving the vehicle for a week my daughter told me that the check engine light came on and there was a rumbling at speeds over 40MPH. Took the vehicle to a local shop and they told me that the codes were for the catalytic converter, but they also told me that they found oil in the coolant and I needed a new tire. I didn't believe them, so I took it to another shop who said the same thing, oil in the coolant and I needed a new catalytic converter, this shop said they weren't sure why there was oil in the coolant as the head gasket seemed to be ok. So the oil had to be put there intentionally either by the dealership or the previous owner. Either way, the dealer shouldn't have delivered the car that way. They were suspicious in the fact that the cat converter had failed but still somehow passed emissions before the sale?? They thought something was extremely suspicious about that and suggested that I contact AZ VET and alert them of this, because they said it shouldn't pass emissions with a failing cat converter. So $1300 later all repairs have been completed. More

I will never step foot on this lot ever... and here is why. My fiancée was shopping online for a used car as well as financing options. One of the financers who approved her was roadloans. They emaile why. My fiancée was shopping online for a used car as well as financing options. One of the financers who approved her was roadloans. They emailed her an approval code and packet. Her approval was for a monthly payment of $200. with $1000. down. One of the cars she was approved for was a 2006 chevy cobalt that was located at this dealership. So off to the dealer we go. Arriving at the dealership we were turned over to sales person Dave Sonnenberg by the receptionist. My fiancée explained to him that we were there to look at the 2006 chevy cobalt because she was already approved through roadloans at $200. per month with $1000. down on this car. Dave S gives her some papers to fill out while he gets the keys. He takes her filled out papers, hands us the keys and says the car is out this way somewhere... and points out the door. We go out and look the car over. It runs great but blocked in so we can't move it. In checking the trunk area i see the previous owners Oregon plates inside... so i start looking it over very well for rust damage repairs. I see the hood repair, front bumper repair, LF fender and headlight repair. The LF headlight lense had been replaced and a piece was loose inside. The rest of the body was very nice. We also noted that the oil filter gasket was seeping oil... a dollar to fix. Dave said the car had been on the lot 11 days and was waiting for service inspection and detailing... probably next week. We went back inside. Dave sits down with his numbers worksheet. Sales manager instantly cut the price a thousand dollars... good deal. He makes the sheet look like we negotiated to 200. a month to take to the sales manager. We explained again that there was no need to negotiate as she was already approved for 200. a month through roadloans. Dave S said... we are not going through roadloans because they charge the dealer a fee... and off he goes. He comes back and states that she is approved.. at $227. a month for 48 months with another finance company. My fiancée spends an hour in the financ office signing papers and placing the deposit. We leave because it will be a few days to go through service and detail. 3 days later Dave S leaves my fiancee a voicemail that the car needs rocker panels and her payment is now going to be $267. per month. So when i get home i call Dave S to get info. He states the car needs rocker panels and her payment is now $267. per month. I stated that she signed papers saturday for $227. a month. He said it doesn't matter her payment is now $267. So i told him i think i need to speak to an attorney since she spent an hour filling out all those financial documents. Dave S said " do what you have to do " AND HUNG UP THE PHONE ON ME. When we went back to get our deposit back we were told by Eddie that we have to come back tomorrow. My fiancée asked for her roadloans packet back but he said it was already shredded. Do the math. A scam is in action. $267. a month plus $1000. down on a 2006 cobalt with 92,000 miles. As a consumer who has been around dealerships for 30 years i will state on the record that this was the worst experience ever.... and will never shop there again . We are members of a couple of gold prospecting clubs where jeeps and four wheel drives are the norm. All club members will be told of our experiences so that they can choose elsewhere to buy. We are also going to monitor carfax to make sure the rocker panel work makes the carfax report or fraud will be indicated. More

I have been a customer of Bill Lukes since 2004 when I bought my Dodge Ram, I also took my daughter to buy her car and other people in my family have purchased from Bill Luke as well.. I have always ha bought my Dodge Ram, I also took my daughter to buy her car and other people in my family have purchased from Bill Luke as well.. I have always had a great experience with Bill Luke and this purchase was no different, Wendy was my sales person and she was fantastic.. and I had her running all over the dang place and she never once complained ... the deal was simple and straight forward and I got what I wanted... Thanks again Bill Luke and staff !!!! More