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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.1
977 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 977 reviews

May 17, 2023

Awesome customer service. I have bought two cars through here and had all the service done here, and they are awesome. More

by Samuel Cooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin, Jason Tiek
May 17, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much, Samuel! We are so happy that you had a great experience with our sales and service team!

May 17, 2023

Great service from everyone to the sales staff, finance, and even the guy who helped me with my new car and showed me all the features. More

by SamIam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Tiek
May 18, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We greatly appreciate you and your business here at Bill Luke! Thank you!

April 07, 2023

Worst customer service I have ever witnessed. Called the parts department to find a part for my car. I was in the west valley at the time. The person that answered the phone, checked on my part t More

by Scott Mitchell
Purchase Time
Recommend Dealer
No
Employees Worked With
Parts department
Apr 10, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

It is unfortunate that we were not able to get you the part you needed. We would like to get more information from you regarding who you spoke with so we can look futher into this situation. Please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com

February 28, 2023

I didn't buy a vehicle here, but I dropped by with some questions s about my new Wrangler and was helped out by Angel who did a fantastic job showing how everything worked. More

by JacobMiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel
Mar 01, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that Angel was able to assist! We look forward to working with you in the future!

February 14, 2023

Happy with my purchase. Had some issue with a fee that was added. However, the dealer reached out and we were able to solve the issue and I am now happy. Thank you! More

by trekkie1490
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saif Abraheem
Feb 15, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience with us! We would like to speak with you and have attempted to reach out via phone. Please return our call at 602-249-1234 and ask for Youssef!

Feb 22, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that we were able to turn your experience around! Thank you for the updated review!

January 18, 2023

Bad customer service. they just care about the money, tons of big fees! they just hang up if not agree for price. More

by Jospeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bianca Soto
Jan 23, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that, Joseph! We have attempted to reach out to rectify the siutation and hopefully get you into a great vehicle. Please reach out to our Sales Manager, Jerry A at 602-249-1234.

January 04, 2023

Great Customer service, no pressure whatsoever. overall, great experience, Highly recommend it!! I completely love my car! More

by Cadillac ATS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone
Jan 04, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much for the awesome review for our team!

December 07, 2022

Didn’t have an ideal sales experience, but the team was nice. Ryan Claus did a great job More

by EmeraldCity Pacifica Buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joey G, Floyd, Kacey, Ryan Claus
Jan 04, 2023 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that you didn't have a good experience with our sales team. We would like to hear more about it! Please reach out to Jessica Mckenzie, our Customer Experience Manager at j.mckenzie@billluke.com

October 26, 2022

One of the best truck buying experiences I’ve had. I inquired about a Ram 2500 online and Claudia was quick to respond and answer my questions. We agreed to my trade value and all pricing via email, t More

by CHRISDONEVSKI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claudia, Lex, Aaron Morrison
Nov 15, 2022 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad to hear that you had a great experience! Thank you for the awesome review!

October 26, 2022

Gracias al equipo de Bill Luke que me ayudaron con el proceso de comprar mi jeep de mis sueños. More

by Meza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Angel
Nov 15, 2022 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you, Meza!

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