Bill Luke Chrysler Jeep Dodge & Ram

Quick and Easy! Our company has purchased many vehicles from Bill Luke and we keep going back. Wendy Muller is very knowledgeable, personable and responds quickly to Our company has purchased many vehicles from Bill Luke and we keep going back. Wendy Muller is very knowledgeable, personable and responds quickly to emailed questions. She is very respectful of our time and is always well prepared when we arrive, both when we are looking and when we are purchasing. She makes the car-buying experience easy!! More

Great Experience We came to Bill Luke from Tucson to look at a used 2013 Lincoln Navigator. We were greeted by Lionel Hebert, one of the best car salesmen ever. Than We came to Bill Luke from Tucson to look at a used 2013 Lincoln Navigator. We were greeted by Lionel Hebert, one of the best car salesmen ever. Thanks to Lionel, our car-buying experience was a great one. Honest and enthusiastic, he knows his stuff and got us in and out of the dealership in no time with our “new” car. Lionel then put us with Billy Geffre who taught us how to use tall the “bells and whistles” in our new vehicle. Billy, too, is a real pro. The next time we’re in the market for a car, we’ll return to Bill Luke and ask for Lionel Hebert. More

Would NOT recommend this dealership! I was looking for a used car for my teenage son. I found one online and contacted the dealership. The online sales rep, Richard, told us to come right I was looking for a used car for my teenage son. I found one online and contacted the dealership. The online sales rep, Richard, told us to come right up to see it and drive it. The only thing he asked was that we ask for him. I told him we live in Ahwatukee and with rush hour traffic it would take us at least 45 minutes to get there. He said that wasn't a problem, he would be there. We left our house immediately and when we arrived at the dealership 45 minutes later we were told Richard had gone home. We were then told the vehicle wasn't even there! It was being serviced at another dealership down the street and that we have to come back the next day to see it. Needless to say, I was not happy! We drove all the way from Ahwatukee in rush hour traffic to see a car that wasn't even there. A sales manager came out to speak with me. He apologized for the inconvenience and told the salesperson to make it right and find a similar car for us. The only car he could find was approximately $4,000 over the cost of the one we came to look at. He told me he was sorry but that's the best he could do. He contact information and said they get great used cars in all the time and would call when something came in. Never heard from anyone at the dealership again! It is clear to me that they did not care at all about the experience we had and it's for that reason I would NEVER go back and could NEVER recommend this dealership. More

Poor Sales Experience Me and my wife were currently in the market for a new 2015 Jeep Cherokee and decided to visit Bill Luke because we saw a aggressively priced 2015 Jeep Me and my wife were currently in the market for a new 2015 Jeep Cherokee and decided to visit Bill Luke because we saw a aggressively priced 2015 Jeep Cherokee, we were greeted by a sales person named Mack, he was able to let us test drive the vehicle, explained the benefits of it, then took us back to his office to finalize the sale. We sat down, I explained to him what I would like for payment options ( as we are very farmiliar with financing/ purchasing car). He stepped out of the room then to talk with his sales manager and came back and said the car had been sold, then he suggested I look at used 2014 models and when I told him I would consider the idea of a used car. He showed us a used car with over 35000 miles that was actually priced higher then the original new car I wanted (that was sold while we were there). Understand this information wasn't being presented to us ( the only showed that the monthly payment was the same as the new car monthly payment) it was only shown to after I repeatedly had to ask and view statements of the total cost of the car and project interest rate. After explaining that option didn't fit my needs I asked if they could simply price match the original vehicle we came to see with 2015 model that had the same or even less options. they had 3 to choose from, all $700-$1000 more. Mack went back and forth to his sales manager and finally came back with the answer of " we only give so many great deals like that out and once there gone, they are gone." Its important to note the cars that I was flexible to purchase were 3 seperate cars that had the same or less options by Mack (the sales persons own understanding) once I explained I wasnt willing to pay more for a the same car that we originally wanted to purchase we were excused and told "He needed to sell something today". Now I wouldn't normally take the time to write a review but after this experience me and my wife went to another dodge dealership in the area ( located off McDowell in Scottsdale) and after telling them our past experience per batim, they were able sell us a 2015 at the original price we came into Bill Luke for ( which was sold while we're there) but with more options, and a much more aggressive and significally Better financing than discussed at Bill Luke. All with in 1 hour. Needless to say I now currently have the car I wanted, at the price I wanted (that Bill Luke advertised) all thanks to another dodge dealership who took the simple task and time to listen to our needs and wants and present us only with options that work best for us. With that said I wanted to write a review to let others know my experiece at Bill Luke in Phoenix, in an area that has so many options to the customer. More

Bait and switch My daughter has a credit score of 680 and the "best" Bill Luke said they could do for her was 15%. Mind you she works full time with no debt. Trying t My daughter has a credit score of 680 and the "best" Bill Luke said they could do for her was 15%. Mind you she works full time with no debt. Trying to take advantage of a 23 year old college graduate. You should be ashamed of your business practices! More

Bill Luke Rocks Have bough several cars from Bill Luke Dodge, service department is always courteous. They always seem to find the problem, solve it fast and get my v Have bough several cars from Bill Luke Dodge, service department is always courteous. They always seem to find the problem, solve it fast and get my vehicle back quickly. If your going to buy a Dodge or have it service, Bill Luke is vhighly recommended. More

This place is awesome! I recently was looking for a 2010 or newer Toyota Corolla S which seemed impossible because they're a hot commodity. I felt lucky that they had just g I recently was looking for a 2010 or newer Toyota Corolla S which seemed impossible because they're a hot commodity. I felt lucky that they had just gotten a trade in which hadn't even passed inspection yet before I snagged it. Lionel was my sales man and did a great job. Also, Tyler helped me with financing and got me a smoking deal considering my credit was only a 612!! They were professional and didn't give me a super great deal on trade but that's the name of the game with dealerships it seems. My car was only worth a few hundred more than they offered so it wasn't a big deal. Anyway, overall a great painless experience and I recommend them to anyone. It only took about two hours and i was good to go ;) More

Being respectful and prepared makes all the difference! My wife and I went in to the dealer with hesitation, especially my wife due to a prior out of state dealer experience that was an absolute nightmare! My wife and I went in to the dealer with hesitation, especially my wife due to a prior out of state dealer experience that was an absolute nightmare! We walked out to say the least. I was nervous that this could be a repeat experience. Now, I have purchased several cars in the past and have seen it all, the bait and switch, the no price on vehicle or window tag, the sales manager hidden add ons, etc. So I did a lot of research and figured out what the actual market value of the vehicles we wanted to look at was. I wanted to be fully prepared for negotiations as I knew there would be some back and forth, typical dealer stuff. The dealer is trying to make the max profit, you are trying to get the best price. Then you eventually meet in the middle for a fair price. After all, you have to keep in mind that the salesperson is under pressure to make a percentage of sales each month. Also the main source of there income is commission based. They do get an hourly rate, but it is not great, just enough to scrape by. I know because I almost got a job in car sales but had a better opportunity come up. Now I am not saying this to make an attack, or try and say that car sales is not an honest job because it is. It is stressful and hard work to negotiate and pray for a sale. The point of me saying this is to try and put people in the shoes of their sales person so they don't go in there on a high horse. That will definitely NOT get you a good deal and they will not want to work hard to get you financed, if that is the route you are taking. So, back to our experience.... We arrived at Bill Luke's and before we could even wander the lot, Marlon Coleman shouted out, "Welcome to Bill Luke's! Is there something I can help you find?" Naturally I was like, "Oh God, here we go, the bait and switch tactic", but I was actually pleasantly surprised when he came up and introduced himself with a smile and ask about what we were there for. I then showed him my print out of two cars we were interested in. Now, I knew there was a chance they may or may not still be there due to how busy it was so my wife and I crossed our fingers. It took him about 20 minutes to retrieve the cars, after all the dealership is HUGE! Car impressions.... We first looked at the 2012 Ford Focus SEL hatchback and I was shocked at its condition. It had pits and terrible scratches all over it. The interior was full of cat hair, a cigarette burn hole on the driver seat, and smelled like smoke. Keep in mind this car had just recently arrived on the lot. They were asking a little under $12,300 for the car. I knew better than to accept that price because that is what it is worth KBB with no paint flaws and clean interior with normal wear. I said I would not buy it for more than $11,000 after everything, meaning tax, registration, etc. Well after some back and forth we did not come to a deal on it. That is because we were unaware we were in a bidding war with another buyer. lol Found out later from Marlon someone else bought that car the same day! Okay so not all was lost because as you recall we had a second car we looked at, and boy am I actually glad we did not come to a deal on the 2012 Ford Focus SEL. I know right now I would be kicking myself if we did. lol So we went after the 2014 Ford Fiesta SE, which my wife fell in love with instantly but did not tell me at the time. The car had literally just arrived on lot, I know because I had been tracking it for days. They were asking $10,573 and that is a great deal! The KBB on the car is $11,403 so I did not bother negotiating a lower price. The car was extremely clean and had not even gone to detail or inspection yet! I knew this was something to fight for so we jumped on it for the $10,573 asking price! Now, I want you all to note that I was hit very hard when the recession hit in 2009. My credit went to crap, I lost everything and I have been rebuilding ever since. Then there is my wife who has a minimal credit history (which is not the best but is improving with my help). We also have a modest but healthy income. A lot of dealers will upturn their noses and laugh us out the door, but not Bill Luke! They did not judge us, they treated us with respect, and fought hard for us to get a car! We did come prepared however, and put a down payment of $1800, this is a MUST if you do not have good credit by the way. After all is said and done, they got us very close to our optimal monthly payment and made sure we were set in stone on the car loan. Being prepared makes all the difference! Thank you Bill Luke and Marlon Coleman for getting us a much needed car! We are forever grateful! More

Out of state purchase I'd been looking for the right Ford Fusion for over a month and found one for a fantastic price at Bill Luke on autotrader. After a few phone calls I I'd been looking for the right Ford Fusion for over a month and found one for a fantastic price at Bill Luke on autotrader. After a few phone calls I worked the deal out and flew down to check it out, they even paid for my ticket! Jerry picked me up from the airport and showed me the car, he was a really cool guy that never pressured me and only asked what he could do to make me more comfortable with the purchase. David in finance was great also and answered all my questions and made sure to explain everything. Once all the papers were signed they made sure and explained all the features on the car before I made the 10 hr trip home. Couldn't be happier with my purchase and would recommend Bill Luke to anyone looking for a car especially out of state car buyers. More