Bill Luke Chrysler Jeep Dodge & Ram

Amazing Buying Experience This was an amazing experience for my first time getting a new car! They were all very friendly and didn't pressure me at all. Murphy was really helpf This was an amazing experience for my first time getting a new car! They were all very friendly and didn't pressure me at all. Murphy was really helpful and got me a great deal on a beautiful new car! More

The Power of One Writing reviews is not my forte but when somebody wows you with the great customer service skills, that somebody definitely deserves a praise. I belie Writing reviews is not my forte but when somebody wows you with the great customer service skills, that somebody definitely deserves a praise. I believe when someone works in sales, he/she should already posses those skills. Unfortunately it does not happen all the time. I am talking from my personal experience being sales person and later sales manager for many years for Nordstrom, company that invented customer service. After two weeks of searching for the right car that would fit my needs and not so big budget, I went to Bill Luke dealership on Camelback road in Phoenix. As soon as I approached the building, a nice gentleman greeted me with the cheerful but not fake tone of voice and asked how he could assist me. I told him I needed used car and mentioned my budget. My budget was not big but he did not take a step back. Insted he started asking me questions about my needs and wants. I do not know much about cars and for me they are as good as long as they can take me safely from spot A to spot B. When I asked Lionel (that is his name) about his advice, he first asked me the questions to make sure he gets it right and than gave me his honest opinion. The most importantly I trusted him. And I never trust car dealers... they want to make the most money possible from me and I want to pay the least amount I possibly could. We literally pull in opposite directions. Lionel Hebert listened, knew about product and had great energy. He did not waste my time and was very directive. As much as shopping for the car can be frustrating, I managed to laugh and actually enjoy the whole process. A day later I had minor issues with my car and when I called him he was right there for me to help me. And the issues were resolved in no time. And no formal follow up email, but nice and personalized hand written thank you note arrived few days later from Lionel thanking me for the business and offering assistance with anything in the future. Really? Who sends hand wtitten Thank You cards these days? Well, a guy that cares and wants to keep his business going. Thank you Lionel for everything! You really are a genuinly good person! Sanela Voljevica More

Doug Eichorn, best salesman ever From the moment we stepped foot on the lot we never felt pressured to buy anything and felt like human beings. Doug was more than willing to help and From the moment we stepped foot on the lot we never felt pressured to buy anything and felt like human beings. Doug was more than willing to help and never made us feel like we had to do anything we didn't want to or buy anything we didn't want to. I'd highly recommend this dealership to anyone looking for a car More

Great! Great prices and great customer service! They dis not make me feel pressured. Worked a lot with me to get me a car in my budget. Great prices and great customer service! They dis not make me feel pressured. Worked a lot with me to get me a car in my budget. More

Great buying experience I went to this dealership because of the internet pricing. I called and when I arrived I was connected with Lionel Hebert. Lionel made the experienc I went to this dealership because of the internet pricing. I called and when I arrived I was connected with Lionel Hebert. Lionel made the experience of buying a used car a very positive one. He was honest and focused on what we wanted. Gave us a good price and made the transaction happen quickly. More

Dale Langford was very helpful! Just bought a Dodge Dart from Bill Luke. Dale Langford was a fantastic help, very knowledgable and took the time to explain everything I needed to kno Just bought a Dodge Dart from Bill Luke. Dale Langford was a fantastic help, very knowledgable and took the time to explain everything I needed to know. Service was great with limited wait times. Dale was one of the best salespeople I have ever met! More

Not Honest My husband and daughter called several times to check and make sure a vehicle was available prior to driving across town (30 miles). Each time, once My husband and daughter called several times to check and make sure a vehicle was available prior to driving across town (30 miles). Each time, once being on the way to the dealership, they were told the vehicle was waiting for them. After arriving and being handed off to a different salesman, they were told the vehicle was sold. This is a dishonest practice in trying to get consumers to your dealership. We will NEVER look at a vehicle at this dealership again and will let anyone else looking to steer clear because of their dishonest ways. More

Made Car buying fun There was never any pressure to buy anything at Bill Luke Chrysler Jeep Dodge and Ram. Doug Eichorn made the impossible happen and made buying a car There was never any pressure to buy anything at Bill Luke Chrysler Jeep Dodge and Ram. Doug Eichorn made the impossible happen and made buying a car fun. Doug provided the information I requested about the vehicles I was interested in and gave me the time to look at the vehicles I was interested in without any pressure. Doug showed me the Bill Luke website and how to search it and I was able to go home after my first visit and do my own research on the different vehicles I was interested in which I like to do. Doug always treated myself and my family as if we were family, a true gentleman. I also had contact with Briana Enlow on Bill Luke's website while during my research and she answered my questions quickly making this another positive experience. After deciding on the vehicle, Doug made sure everything went smoothly and got the vehicle ready to go. I also got to meet Thayer Park in finance who did a great job of guiding me through the paper work and provided information on additional items that were offered with no pressure to buy any of it. Doug made sure "The Price Was Right" for us. Thank you Doug, Briana and Thayer for a great job. More

good experience Usually you hear about buying a car being such a hassle but working with Ryan gave me nothing but good things to say about the car buying experience. Usually you hear about buying a car being such a hassle but working with Ryan gave me nothing but good things to say about the car buying experience. More

Thank you Bill Luke Bill Luke was nothing short of awesome! I called before I came in and spoke with Brianna over the phone. When I got there, Ryan helped me get the car. Bill Luke was nothing short of awesome! I called before I came in and spoke with Brianna over the phone. When I got there, Ryan helped me get the car. It was pretty easy for him because most of the details were already worked out but he was able to show me some things I didn't know about the car! He was very friendly and rather handsom ;) Wendy in finance was great also as well as terry the delivery guy! Thank you again Bill Luke I will recommend people there in the future from the great service More