
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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They misled me on pricing! AFTER I flew in from out of state with agreed pricing then they tacked on taxes and fees of several thousand when signing papers! I was ready to walk AFTER I flew in from out of state with agreed pricing then they tacked on taxes and fees of several thousand when signing papers! I was ready to walk on their lack of integrity, but they kept my $1,500 deposit, with a smile! Hard to throw away 1500 for 3000 price difference. But it was the principle; could have gotten that price in home state. Had then been up front, would have saved me a trip! Saving grace was Darnell Griffin being fabulous, he made a horrible experience palatable. He went out of his way in customer service!! If the integrity of pricing was half what his is, they would do what is right! More
Great experience all thanks to Lionel Hebert and Bill Luke I have had experience with other Dodge ram dealerships before dealing with Bill luke and to be honest it was a terrible experience. Thank goodness I I have had experience with other Dodge ram dealerships before dealing with Bill luke and to be honest it was a terrible experience. Thank goodness I got connected with Lionel as he made sure that everything was right for me. I came by to look at the truck and no questions asked we went for a test drive and then went home. No pressure to come back he just noted that he would be busy so I would be his first costumer if I got there first thing and be able to get out quick. He was right and was excellent along every step of the way. Usually the most dreaded part of buying a car is finance but this was the first place I went where it was smooth. I clearly stated what I was willing to look at and what I wasn't and he was OK with that. I have in the past left the dealer feeling exhausted from all the work it takes to not get screwed over, but as of now 4 days later I can't find one thing to nit pick about the experience. The other thing that amazed me is the price on the website seemed too good so I figured there was some things I wouldn't qualify for that was not the case. They were upfront about the price and that you just had to use there financing to get the extra off. I cam from being a ford only guy but thanks to Ram and their Ecodiesel I switched and so far I don't have any regret. More
LIONEL WAS WONDERFUL! ! Car buying is always a long and stressful process it seems ... however Lionel really made the experience a million times better!! Surprisingly, we eve Car buying is always a long and stressful process it seems ... however Lionel really made the experience a million times better!! Surprisingly, we even had a fun day choosing and buying our Jeep!! We told Lionel the price range we needed to stay within and monthly payments we needed and he respected that!! He was informative about each vehicle and HONEST!! I will buy another vehicle with Lionel at Bill Luke and I will refer my friends and family!! The facility was nice and clean and our finance guy was amazing and informative...Steve or Scott with a really long, awesome last name I cannot recall at this time! Thank you for a great car buying experience Lionel.... How do you do it? :) More
JerryA! be the man! Jerry Adair knocked himself out to provide maximum service!! From first phone call to driving the car off the lot, he was there! Cannot say enou Jerry Adair knocked himself out to provide maximum service!! From first phone call to driving the car off the lot, he was there! Cannot say enough about this guy - he's tops Wendy Curtis handled the paperwork in a professional manner and as quickly as possible - Best experience i have ever had with a car purchase closing! More
great car buying experience Drove from far east mesa to checkout a ram i was interested in. Talked with Lionel and he took me right out to find the vehicle. went for a test drive Drove from far east mesa to checkout a ram i was interested in. Talked with Lionel and he took me right out to find the vehicle. went for a test drive and he explained everything i needed to know about the truck and its features and warranty. I will tell my friends about lionel and bill luke! and will purchase my next vehicle there also. More
Great Experience! Quick, Easy, and Fair! I purchased a 2015 Dodge RAM at the dealership and was very happy with my experience. My sales rep was Jerry Adair and he was a pleasure to work with. I purchased a 2015 Dodge RAM at the dealership and was very happy with my experience. My sales rep was Jerry Adair and he was a pleasure to work with. They were offering a very fair price for the vehicle but I wanted to take a look at another one from a private seller. They were very professional and stated the deal stands and to come back if the other one wasn't what I wanted. I did come back the next day and true to their words they gave me the vehicle for the quoted price from the day before. The whole process was very low pressure, professional, and quick. When I came back the next day I was thru financing and into my new truck in less than 90 minutes. For those of you that have purchased a few vehicles you know that is pretty fast. I would recommend the dealership and specifically recommend Jerry if you are in the market for a new or used vehicle. More
As usual.......wonderful experience Our family has been buying cars from Lionel at Bill Luke for several years now. We bought a Jeep Cherokee last night and was a great experience once a Our family has been buying cars from Lionel at Bill Luke for several years now. We bought a Jeep Cherokee last night and was a great experience once again!! Lionel is a pleasure to work with and we will not only keep going back but will reference our friends and family. The team at Bill Luke is both professional and fair. Thanks again Lionel! More
Best Dealership!! Lionel was the best salesman I've ever dealt with. He got us into a nice affordable vehicle and constantly worked to get our payments to where they ne Lionel was the best salesman I've ever dealt with. He got us into a nice affordable vehicle and constantly worked to get our payments to where they needed to be. Overall, our car buying experience was perfect at Bill Luke and I'd recommend the dealership to anyone and everyone. More
Awesome Jerry A was awesome to work with!! Highly recommend working with him. Billy was great too who delivered my new car to me and went over all the steroid Jerry A was awesome to work with!! Highly recommend working with him. Billy was great too who delivered my new car to me and went over all the steroids options and accessories. Great team! More
Extremely Happy!! I'm extremely happy with my purchase!!!Doug Eichorn was friendly, funny, and very helpful and always looking to cater. I'm absolutely pleased with my I'm extremely happy with my purchase!!!Doug Eichorn was friendly, funny, and very helpful and always looking to cater. I'm absolutely pleased with my car buying experience. Car buying can be stressful but Doug went above and beyond to make the whole experience a pleasure. Needless to say that Bill Luke gave me a awesome deal and a great rate! I would definitely recommend this place and look forward to purchasing future cars through them. Thank you once again! More