Bill Luke Chrysler Jeep Dodge & Ram

Years of good service I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used ca I have bought a few cars here, but more importantly is the service this dealership provides. Over a number of years I have brought my new and used cars here for service. Never a bad dealer-caused situation. They have been very good at rectifying the issues caused by Chrysler quality control and the usual wear-related repairs that are inevitably needed. I feel the time promises and fees charged are fair; neither cheap or expensive, nor do I feel I have ever been taken advantage of. Of course, I do my homework and know exactly what services I want for the car’s mileage. Mike Mask has taken good care of me over the years. Thank you! More

horrible customer service Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. Bad vehicle service. Worse customer service. I brought my Jeep in for routine maintenance. When I came to pick it up, the check engine light was on. No one could explain how that happened while the Jeep was in their shop. There was no service manager on site or available by phone to talk to. There was no one to talk to about this issue. I've done years of business with Bill Luke. That loyalty counts for nothing. More

Great experience We were able to look without being asked a lot if questions. Craig was wonderful- taking us to the cars we wanted tosee, staying in our price range, a We were able to look without being asked a lot if questions. Craig was wonderful- taking us to the cars we wanted tosee, staying in our price range, and making it about us! More

Stay away from their body shop Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over Destroyed my interior while repairing my exterior. Then they says it was impossible for that to have happened. Yet theres overspray literally all over my interior More

Friendly fast and excellent service My wife and I had an excellent experience at Bill Luke Dodge. Saul was very friendly and helped us reach our budget. Jason at financing was very thoro My wife and I had an excellent experience at Bill Luke Dodge. Saul was very friendly and helped us reach our budget. Jason at financing was very thorough and even gave us a great deal on an extended warranty on our new truck. Overall great experience at Bill Luke Dodge and would definitely come back in the future. More

Vehicle purchase experience The whole experience was really great. Best car buying experience I have had. Also took time to explain the car workings to me. Would definitely retur The whole experience was really great. Best car buying experience I have had. Also took time to explain the car workings to me. Would definitely return here again. More

Short changing trades ... Not Good Bill Luke is in bed with Car Fax and it appears to be a rather prosperous relationship. Car Fax receives information from it's member dealerships and Bill Luke is in bed with Car Fax and it appears to be a rather prosperous relationship. Car Fax receives information from it's member dealerships and reports a laundered version under the pretense of verified information. We were in the market for a new Truck and a newer SUV. When Bill Luke attempted to short change my SUV trade I pulled away from the deal and did a bit of homework. Car Fax reported my title branded. Motor Vehicle disagreed. Since AZ is a title holding state, I printed their title information before venturing out again. Bill Luke cut the trade value by more than half. Made a difference of about $5000 on my trade. We did purchase a truck and an SUV but not from Bill Luke and not without providing all related documentation to the AG's office. If you are dealing with a dealer that shoves a Car Fax report at you to discount your trade ... walk away. Kelly remains the gold standard. More

2019 Kia Sorento - Poe Sales rep Terry was great and so was Julio, the finance person. My wife and I were in and out in 3 hours, and drove our new car home today. Sales rep Terry was great and so was Julio, the finance person. My wife and I were in and out in 3 hours, and drove our new car home today. More

Always an easy buying experience with Bill Like. This was the 3rd vehicle we have purchased thought Bill Luke and it is always an easy buying experience through their dealership. All their sales peop This was the 3rd vehicle we have purchased thought Bill Luke and it is always an easy buying experience through their dealership. All their sales people that I dealt with were pleasurable and not pushy! More

Lied to us, then called us liars This dealership used to be honest. But our recent experience trying to purchase a vehicle advertised on the internet was one of the very worst experi This dealership used to be honest. But our recent experience trying to purchase a vehicle advertised on the internet was one of the very worst experiences ever. Their salesuman knew less anout the car than I did, lied to us about the price while we were looking at it in the lot then flip_flopped increasing the price when put the deal on paper. When we reminded him of what he had quoted in the lot, he called us liars. The manager, Jerry, also would not honor the price, and added an aditional condition on the price/ finance offer that the most i could put down on the car was 10%, and that we had to keep their very high interest rate for 4 monthly payments so that they could get money from ther finance deal. When i wanted to put half down, he refused to sell us the car. Seems crooked to me. Trying to cheat their finance companies by telling me i could refinance with my large downpayment after 4 payments. Supposedly i am a "platinum" customer from the previous purchase there. But they treated us like we were stupid, and insulted us. Total waste of time. More