
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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Erik B was great, I had friends recommend Rams for good American cars and he treated me so well that before I knew it I was at the bank asking for a check. Chris showed me all the features and I’m excited American cars and he treated me so well that before I knew it I was at the bank asking for a check. Chris showed me all the features and I’m excited to have a nice new truck! Everyone was exceptional and that’s why I purchased here, the car is great but the people sold me! Far from the typical experience, I’ve bought Corvettes and Jaguars and had the same great service as those experiences. More
Great experience! Great dealership! Mark is a great sales representative! I highly recommend this dealership to anyone who is looking for a new or used vehicle. representative! I highly recommend this dealership to anyone who is looking for a new or used vehicle. More
Good customer service in the end Purchased a truck from Terry Moore remotely but it was only delivered with one key. Asked Terry to send the 2nd one and told "I never promised a 2nd k Purchased a truck from Terry Moore remotely but it was only delivered with one key. Asked Terry to send the 2nd one and told "I never promised a 2nd key", then he stopped responding. After filing a negative review on this site and others, I was contacted by the General manager, David Mitchell. It took a few weeks to finally connect, but we had a productive conversation. He explained the back story of why not all of his trucks have 2nd keys, but acknowledged my concerns about the situation and the way it was handled by his people. He did make the situation right, and I appreciate the effort made by him in not leaving me an unhappy customer. More
Unorganized and Unprofessional We got an advertisement in the mail for $100 worth of gift cards if we made an appointment with Danny Thomas. I called him, made the appointment for We got an advertisement in the mail for $100 worth of gift cards if we made an appointment with Danny Thomas. I called him, made the appointment for the next day and he asked if I wanted to start the pre-approval process over the phone. I agreed and he told me someone would call me back within 5 minutes. Nobody ever called. My gut told me not to keep the appointment but I did. Drove 20 miles just to be further disappointed. After having to wait to meet with someone we were told the car we liked online wasn't there (the return phone call promised would have helped discover this) and they didn't even have the $100 worth of gift cards. The salesman who met with us (Mike?) was rude and made us feel like we wasted his time. More
Good professional sales and finance teams. Large selection of vehicles. Start with fair pricing so entire process runs smoothly this was second truck bought from the dealership. selection of vehicles. Start with fair pricing so entire process runs smoothly this was second truck bought from the dealership. More
Staff was very professioal and very helpful throughout the whole process. Always letting us know what was happening. Would recommend Bill Luke for a car or truck purchase. the whole process. Always letting us know what was happening. Would recommend Bill Luke for a car or truck purchase. More
Great customer service Astrit provided great customer service. Really appreciated your his helpfulness and professionalism. This is the third vehicle I have purchased fr Astrit provided great customer service. Really appreciated your his helpfulness and professionalism. This is the third vehicle I have purchased from Bill Luke and 2nd vehicle I purchased with Brianna’s help. She really eliminated the hassle of buying a car Thank you, Marco More
Very Satisfied I came in on 10-12-19, 15 minutes prior to closing. Met with Abeel concerning a truck I found on the website. Abeel found it, discussed pricing, purch I came in on 10-12-19, 15 minutes prior to closing. Met with Abeel concerning a truck I found on the website. Abeel found it, discussed pricing, purchase options, etc. After a couple of hours, I told him I needed to think it over. Big purchase for me and just needed to sleep on it. I called Abeel the following day and drove off in about an hour of arriving. I don't enjoy the buying process, dealers, however Abeel and Luis in Finance made it very easy, enjoyable. I was and am confident I made the right decision going to Bill Luke. Thank you for employing such true professionals.....I will refer others and be back again. Regards, Jamie Anderson More
Thanks for a great car buying experience Rafayel was great from the start. He listened and worked to make the process quick like I asked. He found the car I was looking for and made the deal Rafayel was great from the start. He listened and worked to make the process quick like I asked. He found the car I was looking for and made the deal happen. The price negotiation got me to a price that I could accept. I recommend that you go see Rafayel @ Bill Luke. More
Stressful Experience - Zero Confidence in my Purchase This place is more worried about what Rating you will give them, than if they treat you well. Won't return phone calls or emails 10 days after purcha This place is more worried about what Rating you will give them, than if they treat you well. Won't return phone calls or emails 10 days after purchase. They love to stress that they are family owned - well this family treats you like a step-child. I wonder what Bill Luke would say. If I could go back and do it again I wouldn't buy here. You're just another sale here. More