
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
Filter Reviews by Keyword
By Type
Showing 981 reviews
Other then there was a long wait to meet with the financial people it went fast. They took their time and made sure I was happy with my selection. financial people it went fast. They took their time and made sure I was happy with my selection. More
Have purchased and leased multiple vehicles from this dealership over the years. Appreciate their quick process to agree on a price and what I feel like is without a pressured sales approach. dealership over the years. Appreciate their quick process to agree on a price and what I feel like is without a pressured sales approach. More
Bait and Switch (Buyer Beware) I tried the online line purchasing and got their offer. Went to the dealership, and that's where the games began. Oh this truck has a bed liner and w I tried the online line purchasing and got their offer. Went to the dealership, and that's where the games began. Oh this truck has a bed liner and we didn't charge you for that. The document fees weren't right we need to raise the price. Then they blamed me for their web site, I used their site and it was their numbers. I wasted half a day with these crooks. Buyer Beware. More
Gosh where do I start? I tried to use the internet to contact by email. I got ANN, very nice, set up an appointment and all. Feeling good about everything at this point. Well ANN is not a human. I got Be contact by email. I got ANN, very nice, set up an appointment and all. Feeling good about everything at this point. Well ANN is not a human. I got Beverly who didn't look at ANN and changed the appointment. Beverly changed the appointment after several emails back and forth. I'm 95 miles away and need an appointment. I show up for appointment, no Beverly, she works from home. So one of the lot leaches drags me in and after finding Beverly is home and can't show me a the car I picked. The salesman Bill was a nice guy, he showed me the car and let me drive it. I like the car and told him the price was right and want to buy it. Boom it's all good, I can get by the initial mix-up. Bill is a pawn the company uses. His condescending boss comes up and finds out I want the vehicle. Finds I'm willing to pay the internet advertised price. He gives me a contract offering me half what my trade-in is worth and adds on widow tinting for $380 ($349+tax). Gee thanks condescending figure/boss. I decline the offer and walk out. Sell my car to my mechanic for almost double what they offer (because he knows it's a great car, that he worked on for years). I call them back and offer to buy the car I test drove minus the Tint add-on that I didn't want in the first place. I wanted their internet price. Plus taxes, doc fees and all, I didn't want the added suprise tint cost. Long story - short. Buyer beware... Bill was a good salesman but he isn't making the deal. The worm in-between wants to see how deep your pockets are. More
Dishonest advertising. Expect to pay $2,000 more than the advertised price due to hidden fees and an attempt o force you to finance through them. the advertised price due to hidden fees and an attempt o force you to finance through them. More
Thank you bill Luke and team!! I’m pleased with how the process went and how they showed me how to use my truck, I recommend bill Luke to everyone! process went and how they showed me how to use my truck, I recommend bill Luke to everyone! More
Excellent buying experience. Everyone was super friendly, in and out quick and answered all of our questions.!!! Will definitely be back again.... all the way from Oregon! in and out quick and answered all of our questions.!!! Will definitely be back again.... all the way from Oregon! More
Our experience was pleasant and timely.We left there Our experience was pleasant and timely. We left there with the vehicle we went there for. Thank you, great dealership and employees. Gero and Cheryl Our experience was pleasant and timely. We left there with the vehicle we went there for. Thank you, great dealership and employees. Gero and Cheryl Feather More
Great process, everyone was helpful and friendly. I would definitely come here again. Dwight was informative but not pushy. Albert was very knowledgeable, friendly and hlpful would definitely come here again. Dwight was informative but not pushy. Albert was very knowledgeable, friendly and hlpful More
Highly Recommend Visiting Larry Allen at Bill Luke My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was My husband and I recently purchased a vehicle from Larry Allen at Bill Luke. Larry was an absolute professional, exhibited great customer service, was knowledgeable about the vehicle we were interested in and did everything he could to ensure we were getting the best deal available. Larry was not a typical high-pressure salesman, instead Larry was polite and patient. I would highly recommend visiting Larry while at Bill Luke! More