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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.1
977 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 977 reviews

August 30, 2020

Experience from start to finish was easy and painless. Everyone in our deal was friendly and helpful. I would recommend family and friends to buy here More

by Harperfamily121314
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
Sep 03, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad to hear that you would recommend us to family and friends! We value you as a customer and appreciate the awesome feedback!

August 28, 2020

Our experience with Bill Luke started off rough and we almost took our business elsewhere. Drew 'Lex'' Taylor stepped in and did an outstanding job he answered all of our questions and we were able to get More

by courtneywhite0526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
drew taylor
Aug 28, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a great experience with Lex and our team here at Bill Luke! We appreciate you and your business so much Courtney! Enjoy your new vehicle!

August 28, 2020

Alberto was great at getting me up to speed on my new vehicle features. I was impressed by his knowledge of my particular car. Thanks, Alberto. More

by geraldmu66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark and Aaron
Sep 03, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you are enjoying your new vehicle! Thank you so much for the awesome feedback about Alberto!

August 27, 2020

Finance department is the shadiest make sure your attorney review the contract before you sign they say something and do something totally different so be aware More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance employees
Sep 07, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry that you feel that way Sam. We are looking into what happened during your visit. If you have any further questions or concerns please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com

August 21, 2020

Albert and freddy did a Great job. Highly recommend the dealership. Excellent prices and great customer service. Great job with all departments. Fast service and great job More

by Juicegol
Recommend Dealer
Yes
Employees Worked With
Albert, Amberlee Shaw, Jason Tiek
Aug 21, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad that Freddie was able to get you into the perfect vehicle and that Albert could show you all the cool features. Thank you so much for sharing your awesome experience!

August 12, 2020

Freddie, Nick and Luis were very professional...new their product...and made my vehicle purchase smooth and easy. They were courteous and friendly. Thank you More

by rpine2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freddie Washington, Luis Martinez, Bryant Barfield
Aug 21, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that our entire team was able to provide a great experience for you! Thank you so much for taking the time to share it with us! Enjoy your new vehicle!

July 30, 2020

Other then there was a long wait to meet with the financial people it went fast. They took their time and made sure I was happy with my selection. More

by keithmoses2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amberlee Shaw, Jason Tiek
Aug 12, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so sorry about the wait to get into finance, unfortunately because we have to wait on lenders and being such a high volume delearship, it takes us a bit to get you into the office. However, we are so happy to hear that you found a great vehicle and we appreciate your business!

July 25, 2020

Have purchased and leased multiple vehicles from this dealership over the years. Appreciate their quick process to agree on a price and what I feel like is without a pressured sales approach. More

by Gwwins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Moriarty
Jul 29, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you enjoyed your entire experience with our team here at Bill Luke! Thank you so much for taking the time to share your experience!

July 22, 2020

Bait and Switch (Buyer Beware) I tried the online line purchasing and got their offer. Went to the dealership, and that's where the games began. Oh this truck has a bed liner and w More

by JSP 1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amberlee Shaw, Jason Tiek
Aug 12, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about your experience with us. Our sales manager, Chris, has been trying to reach out to you to fix this issue. Please call us back at 602-249-1234 and ask for him so we can make this right! Thank you so much!

July 20, 2020

Gosh where do I start? I tried to use the internet to contact by email. I got ANN, very nice, set up an appointment and all. Feeling good about everything at this point. Well ANN is not a human. I got Be More

by keevin1962
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Tiek
Jul 20, 2020 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that! We would like to get more information from you so we can look into this! We take customer feedback very important and we want to make sure this gets addressed. Please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

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