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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
978 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 978 reviews
October 21, 2020
Found the exact two vehicles my wife an I were looking for and called dealership, let them know we would be trading in two cars that we had bought brand new, and I work in the automotive field and had boo for and called dealership, let them know we would be trading in two cars that we had bought brand new, and I work in the automotive field and had booked both of our trades out and had a rough idea what they were worth (Both 2018's still under warranty. Was told by salesperson that we would get higher value if we could bring them both in at the same time. Made the 40 minute drive and had them appraise our vehicles, they showed me over $5000 less then low clean trade for mine, and over $4000 less then clean trade for my wifes!! Complete waste of time, fine place to buy a vehicle as long as you do not plan to trade anything as they try and steal it!!! More
by tcballinger
Employees Worked With
Zach
October 18, 2020
Alberto showed me the features on my used car . He was knowledgeable and professional . He was able to explain various options on the car . Very pleased . knowledgeable and professional . He was able to explain various options on the car . Very pleased . More
by jeff.w
Employees Worked With
Alberto
October 18, 2020
worked with my negative equity, got vehicle I showed up for, KB has great customer service skills and was glad he got involved in my purchase. Mike lead me through it, me being a stranger to financing a ve for, KB has great customer service skills and was glad he got involved in my purchase. Mike lead me through it, me being a stranger to financing a vehicle. I appreciate it guys. More
by Bailey
Employees Worked With
Mike Sullivan, KB
October 16, 2020
Total professional service from beginning to end. Ali was kind, helpful, professional and prompt. This is our second vehicle purchased at Luke. Will return! Happy was kind, helpful, professional and prompt. This is our second vehicle purchased at Luke. Will return! Happy More
by Owensflatlander
Employees Worked With
Ali
October 06, 2020
Great service and enjoyed all the different steps! Very easy to work with and do business. Looking forward to next time . Thanks! Everyone was fantastic easy to work with and do business. Looking forward to next time . Thanks! Everyone was fantastic More
by Dgoldfain
Employees Worked With
Amberlee Shaw, Jason Tiek
September 20, 2020
SHADYHorrible sales practices Every single person I SHADY Horrible sales practices Every single person I reached out to gave me a separate price. They are also tying to get over on customers and char SHADY Horrible sales practices Every single person I reached out to gave me a separate price. They are also tying to get over on customers and charge 450 extra dollars for bed liner...it's a standard option on the Limited trucks but each person I brought that up to just said oh sorry about that...they are all clearly trying to get over on customers. The price I agreed to was 57300. When I ask how to setup payment they come back and say oh that was the price if you finance thru us at a MINIMUM 6%?! I already had financing set and was ready to pay for the truck until that happened. I also asked to not pay 359.00 for tint on two windows since it's not legal here in California. Plus they clearly overpaid for tint on two windows?! Two tinted front windows are 100.00 anywhere you go. When asked to remove the charge they just stopped responding, I had to call back 3 times and each time they raised the price. Crooks and shady practices, you should stand by you pricing. Not try to upcharge. On Autotrader you have the lowest prices and now where does it say the price is that if you finance with them. When you speak to them they have a ton of oh that price is if you finance or if you qualify for this or that rebate...So basically FALSE ADVERTISING It's no wonder they have such terrible reviews. DO NOT BUY from this STEALERship. More
by pissedoff
Employees Worked With
Kasey
September 18, 2020
Thank you so much for helping me to find the exact Jeep I was looking for and for shipping it to me. Who knew ordering a vehicle online could be as easy as buying anything else online? The last time I purcha was looking for and for shipping it to me. Who knew ordering a vehicle online could be as easy as buying anything else online? The last time I purchased a car was 16 years ago and I was not looking forward to it but everyone at Bill Luke made the experience so simple. I also compared prices at Bill Luke to what I could find here in San Diego and no one came close. Thanks again! More
by stephaniesiraco
Employees Worked With
Ryan
September 06, 2020
Eddie Gaxiola was super attentive and very honest. He had patience with us, and he gave us time to be alone and talk things through. I didn't feel rushed into anything, or ignored. We were being indecisive a patience with us, and he gave us time to be alone and talk things through. I didn't feel rushed into anything, or ignored. We were being indecisive and went over a few cars and he pretty much hung out and answered any questions we had, on top of being super friendly and funny. He easily changed my view on dealerships and if I ever get another new car I hope to see him again. Best experience I've had at a dealership. More
by jsalamasina
Employees Worked With
Eddie Gaxiola
September 02, 2020
Alberto was very helpful and a pleasure to work with. He explained everything and set up the radii as needed. He was swift but precise on showing me the truck. Thanks again! explained everything and set up the radii as needed. He was swift but precise on showing me the truck. Thanks again! More
by James
Employees Worked With
Bill Moriarty
