Bill Luke Chrysler Jeep Dodge & Ram

Everyone was very friendly and welcoming. Our sales person Saul Rameriz really cared about our satisfaction. He was knowledgeable but didn’t pressure us in any way. We consider ourselves to be inform person Saul Rameriz really cared about our satisfaction. He was knowledgeable but didn’t pressure us in any way. We consider ourselves to be informed consumers and Saul exceeded our expectations. More

I took my Jeep Wrangler in June 30th they replaced the gas tank was 2000.00 bucks in September I started smelling gas in my garage made appointment for this this Jeep only had 1000 miles after repair the gas tank was 2000.00 bucks in September I started smelling gas in my garage made appointment for this this Jeep only had 1000 miles after repair they said it would be 1250.00 there was a seal on the fuel pump that was leaking all of that had to be removed and replaced they are very dishonest do not go to this dealership I had my Jeep service there for 9 years More

I set up an appointment on Tuesday (11/24/20) to look at a very specific truck. They told me it was still available and I planned to come test drive it on Saturday. On Saturday (11/28/20) I texted the sales a very specific truck. They told me it was still available and I planned to come test drive it on Saturday. On Saturday (11/28/20) I texted the salesman (Mike Woody) that I was on my way (1 hour drive). He texted back confirming the appointment. I assumed that the truck was still available. When I arrived I figured I would try to find the truck on my own first just to make sure it was what I wanted prior to dealing with the sales people. After wondering the lot for awhile I couldn’t find the truck so I figured they may have it getting detailed or something. So I went inside and met with another sales person (Chris) to get the keys for the truck to take it for the test drive. She comes back to tell me that the truck is currently in service to get a lift and new wheels and tires which would increase the price. So after driving an hour out of my way for a truck that I had an appointment to look just to end up wasting my time. They obviously don’t communicate with anyone and just treat you like a number coming in the door. My advice is to make sure you ask them specifically if the vehicle is still available and not set up for any modification that will drive up the price. More

They were really friendly and straightforward with sales and service. Ezequiel was very helpful when it came to the technology of the vehicle. Bruno was helpful when it came to getting the car I wanted. and service. Ezequiel was very helpful when it came to the technology of the vehicle. Bruno was helpful when it came to getting the car I wanted. Scotty was helpful with getting me the right price and options for my vehicle. More

Best dealership around! They help you through the process, especially if it’s your first time buying a car. Highly recommend Jose, Angel and the whole place! process, especially if it’s your first time buying a car. Highly recommend Jose, Angel and the whole place! More

Everyone was very nice. I got a great deal. They worked with me and helped me get the best rate I could. I would definitely recommend Bill Luke to my friends and family. with me and helped me get the best rate I could. I would definitely recommend Bill Luke to my friends and family. More

I love my new car!!Needed a safe car for my new grandson I love my new car!! Needed a safe car for my new grandson but still made me look great. Thank you to the team at Bill Luke I love my new car!! Needed a safe car for my new grandson but still made me look great. Thank you to the team at Bill Luke More

Proof that they are so big, they have lost touch with the basics and the customer. Last week, I was called out of the blue by MOPAR to notify me a recall surfaced on my Dodge Viper. MOPAR did a fantastic job basics and the customer. Last week, I was called out of the blue by MOPAR to notify me a recall surfaced on my Dodge Viper. MOPAR did a fantastic job informing me, and they immediately connected me to a Service Advisor at Bill Luke. The Service Advisor at Bill Luke confirmed the recall on my Viper and asked me if we could set the appointment a week down the road to ensure the part arrived in time. In addition, I informed him I will be taking the car out of storage and asked him to set-up enough time to perform an oil change, tune-up and whatever else may appear in need of adjustment. Subsequently, the Viper is out of storage, ready to go to Bill Luke, and I became so excited getting behind the wheel, again, I planned to take it out of town after the appointment. Just now, the night before my appointment, they called me to cancel my appointment, stating they never ordered the part. The finest element of this review is the rationale as to why they never ordered the part: because they “do not have a technician qualified to work on a Viper.” Why did they set an appointment with me to service a vehicle which they do not have the means to service? Furthermore, why would they take a week to realize they do not have a technician qualified to service my Viper? Service Advisors, and Service Departments, should, even at the most basic entry level, know what work their technicians are capable of performing. One would certainly think a dealership as substantial as Bill Luke would understand the basics. Sometimes, organizations become so active, and prosperous, they either take things for granted, simply stop caring about customers, or find themselves doing both. Before you set an appointment to do business with Bill Luke, it may be wise to confirm they have the capability to actually execute what you are wanting to pay them to accomplish. Intriguingly, I can't help but to ponder if their Sales Department has the same issue and regularly sets appointments on vehicles they cannot actually sell. What a waste of time. Another dealership will have to put up with my money being paid to it, instead of Bill Luke. More

Awesome review Alberto!!! Thank you very much!! You were very informative and explained all the important details so my wife could understand her new car! were very informative and explained all the important details so my wife could understand her new car! More

Nice, easy and fast experience. When I decided to get a new car I was prepared to have to deal with a lot of stress, bad deals and nasty vendors but Bill Luke surprised me. The negotiation was fast, financ new car I was prepared to have to deal with a lot of stress, bad deals and nasty vendors but Bill Luke surprised me. The negotiation was fast, finance was clear and honest, didn't try to push all the extras no necessary costs. I left the dealership with a new car in 1.5h More