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Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 977 reviews
January 23, 2021
I wish that I could leave Negative 5 Stars or at the very least ZERO Stars! My experience was not Great...actually it was Awful! WORST car Buying Experience Ever! Bill, the Salesperson who "helped" me wa least ZERO Stars! My experience was not Great...actually it was Awful! WORST car Buying Experience Ever! Bill, the Salesperson who "helped" me was very stand offish. When we went for the test drive we drove in silence and I had to ask HIM details about the jeep and I had to also keep the conversation going about my desires. I even mentioned to him that I felt like I was taking a driving exam which was because the only words coming from him were which way to go... When the numbers were run for the purchase of a Jeep Wrangler and my 2017 Jeep Cherokee came out upside (which I had told Bill about at the beginning) I showed him what Carvana had offered for my trade. He asked the Sales mgr if he would go higher for my trade-in & the mgr raised it by $500 which still was not enough needed for me to buy the Jeep Wrangler. So I asked Bill "so I have to get a car through Carvana?" He replied "yes, because they reach a wider range of customers so they can offer more for my trade in". Then he walked away leaving me by myself to pick up my personal belongings in his office space. And that was that. He didn't try to see if we could go a different route or anything...Just left me there. The next day, I ended up buying a 2021 Kia from Mark Kia Scottsdale because they know how to help people! They don't just walk away! More
by lrosario2021
Employees Worked With
Bill Unknown Last Name (Sales Person)
January 20, 2021
Sales person was impersonal and frankly impolite at times. Everyone, including the Finance Manager seemed rushed to get things executed ASAP and definitely lost their patience with the questions we had times. Everyone, including the Finance Manager seemed rushed to get things executed ASAP and definitely lost their patience with the questions we had as first time car buyers. I would hesitate to return to this dealership, but CarGurus led us to a good deal, so we had to suck it up and take the frat boy vibes from this place. More
by Hogan123
Employees Worked With
N/A
January 20, 2021
Was helped by Bill Moriarty, great experience. Was a great communicator and was there to guide us through the whole process. Albert helped set me up in the vehicle and was very knowledgeable. Walked m great communicator and was there to guide us through the whole process. Albert helped set me up in the vehicle and was very knowledgeable. Walked me through the entire set up. Kudos Bill Luke More
by Bigdumbyank
Employees Worked With
Amberlee Shaw
January 19, 2021
Very informative and helpful in answering all my questions and exceeded my expectations in customer service. Vehicle buying processes was very easy no surprises and very open and transparent with an questions and exceeded my expectations in customer service. Vehicle buying processes was very easy no surprises and very open and transparent with any dealer fees. Would recommended buying from Bill Luke has a good thing going here. More
by Sykobozo
Employees Worked With
Jason Tiek
January 18, 2021
This dealer ship was very professional clean and safe all the employees we met were great. We would recommend it to all our friends and family. Good job the employees we met were great. We would recommend it to all our friends and family. Good job More
by Gasherman29
Employees Worked With
Amberlee Shaw, Jason Tiek
January 18, 2021
Albert and Chris did a fantastic job serving our truck buying experience. Thank you to the bill Luke team, I will be back to buy another in the future!! buying experience. Thank you to the bill Luke team, I will be back to buy another in the future!! More
by mjebinaz
Employees Worked With
Jason Tiek
January 17, 2021
Dealership was super nice and friendly. Juan was nice and Alberto was super helpful & courteous. I am very happy with my purchase and I feel I received a good deal. Though I wish my car had been detailed a l Alberto was super helpful & courteous. I am very happy with my purchase and I feel I received a good deal. Though I wish my car had been detailed a lot better🤷🏾♀️ More
by NiMarie
Employees Worked With
Alberto, Juan, Jason Tiek
January 17, 2021
EVERYTHING WAS VERY WELL TAKEN CARE OFF PEOPLE THAT WORK EVERYTHING WAS VERY WELL TAKEN CARE OFF PEOPLE THAT WORK THERE ARE AWSOME VERY POLITE AND FREINDLY LOVE MAKING BUSINESS WITH YOU AT BILL LUKE EVERYTHING WAS VERY WELL TAKEN CARE OFF PEOPLE THAT WORK THERE ARE AWSOME VERY POLITE AND FREINDLY LOVE MAKING BUSINESS WITH YOU AT BILL LUKE More
by parrarafael26
Employees Worked With
Rafael Pinkhasov
