Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
981 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 981 reviews
February 27, 2021
Saif and Thayer made the car buying process as easy and effortless as it can get. Their customer service was unmatched compared to other dealership experiences I’ve had. When it’s time to upgrade, I wouldn effortless as it can get. Their customer service was unmatched compared to other dealership experiences I’ve had. When it’s time to upgrade, I wouldn’t think about going anywhere else. Thanks for all the help guys. More
by nick
Employees Worked With
Saif & Thayer
February 22, 2021
Great experience. Not too pushy but we’re straight forward. We would have liked the process to be a little quicker but they were busy. Over all we left with a great car and we’re serviced by nice peop forward. We would have liked the process to be a little quicker but they were busy. Over all we left with a great car and we’re serviced by nice people. Thanks More
by mp
Employees Worked With
Alex and Kris
February 21, 2021
My experience at Bill Luke CJDR was the best car-buying experience I've had to date! The whole process was easy and painless. I did a lot of my research and viewing of the vehicles at home on the Bill Luke experience I've had to date! The whole process was easy and painless. I did a lot of my research and viewing of the vehicles at home on the Bill Luke website. Lizbeth R. in the internet department was very quick to respond to my initial inquiries, which was refreshing! At my first in-person visit to the dealer, Bill M. in sales greeted me and accompanied me on 2 or 3 test drives. He was patient and informative. I returned a couple of weeks later and Ahmad in sales greeted me, showed me the vehicle, and handled my test drive in a professional manner. He answered my questions about the vehicle, and he was not pushy at all! I decided to move forward on the vehicle purchase and Thayer assisted me in finance, which was also a breeze. He took the time to explain everything to me and I loved the huge touchscreen on the surface of his desk. Lastly, Ezequiel the delivery coordinator was excellent. He took the time to explain all the features of the vehicle I purchased and he had a positive attitude, which is key! Thank you Bill Luke for a great car buying experience! I have never felt comfortable recommending a car dealership to family and friends before, but the team at Bill Luke CJDR just broke the mold on that! More
by Jules8
Employees Worked With
Lizbeth R., Bill M., Ahmad S., Thayer, Ezekiel
February 12, 2021
The dealer was excellent was very understanding helped with paper work very quickly. The was awesome in explaining how my jeep works. Will recommend them to others. with paper work very quickly. The was awesome in explaining how my jeep works. Will recommend them to others. More
by greyfish57
Employees Worked With
Bruno Alex
February 08, 2021
Patrick and Alex were very professional ,courtyous A very pleasant and easy sales experience would recommend this dealership to all my friends. Thanks for the easy process pleasant and easy sales experience would recommend this dealership to all my friends. Thanks for the easy process More
by vette9100
Employees Worked With
Amberlee Shaw, Jason Tiek
February 06, 2021
Tyler, Blake, & Nick provided an amazing customer experience during the sale of my newly to me Jeep today. Made things right and offered the most non pressured environment experience during the sale of my newly to me Jeep today. Made things right and offered the most non pressured environment More
by Kris
Employees Worked With
Tyler, Blake, Nick
February 05, 2021
My experience with BillLuke was one of the worst......Do My experience with BillLuke was one of the worst...... Do yourself a favor and look else where there are a lot of dealerships in Phoenix... The pers My experience with BillLuke was one of the worst...... Do yourself a favor and look else where there are a lot of dealerships in Phoenix... The personal that work there are not well trained in anything but making a sale no matter what!!!!! By far the most unorganized Dealership not sure how they stay in business. Three times we had to sign papers that they had made mistakes on.(same paper work). I could write a book on all of things that went wrong due to peoples incompetence and just down right not giving a DARN. More
by grandma
Employees Worked With
Beverly/ Edward James.
February 03, 2021
Had a wonderful experience at Bill Luke. I saw a used car I wanted online, Ricky helped us out with a payment to hold the car and answered all questions we had. Bill helped us in person test drive the car an I wanted online, Ricky helped us out with a payment to hold the car and answered all questions we had. Bill helped us in person test drive the car and then completed the purchase. The friendliest sales team I’ve ever met. I will definitely recommend to anyone to who is going purchase a vehicle. Thank you all for your help! More
by Baylee Lopez
Employees Worked With
Bill Moriarty, Ricardo Sanchez
January 31, 2021
The only thing this place has going for them is the fact they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales person to work with to find a car. Justin was nice and helpful, can’t say the same for the rest of the crew. Once we agreed on a price for the car, our experience went downhill. We were thrown around to a few offices/people to finish the transaction and treated like we were a nuisance. We were brought to a private office to get our financing prepared and we weren’t quite done on the phone with our bank so they made us go back out into the loud common area couches to finish (office wasn’t in use after leaving it so it would’ve been nice to give us a few mins) Once ready, we were brought back in the financing office and the guy is rushing us through the signings. We told our salesman the day before we did NOT want the window tint warranty (about $400) and they “accidentally” left it on the receipt in which we were rushed to sign, therefore forced to pay for something we explained we didn’t want from the start. They brought the car to me dirty and I sent it back to clean again yet the hood was still dirty, i let it go since it was going to rain anyway. The drivers seat motor squeaks when moving the chairs back and fourth so I told them I’d need that fixed if I were to purchase. They oiled it but it still squeaks and at that point I already purchased the car so they told me to take it to the Cadillac dealership because it basically isn’t their problem anymore (???) Overall my dad and I felt as if we were in the way and a nuisance which is not how you treat people spending 30k at your establishment. Wouldn’t recommend coming here if you are looking for an accommodating experience. More
by Chelsea Shackel
Employees Worked With
Jay Nunez
January 30, 2021
Buying a car from Jose was a great experience. He was professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at nex professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at next - but instead, trusted that our experience and the vehicle we purchased today, was in our best interest. He was the reason we bought the car. More
by albertfamilyaz
Employees Worked With
Jose B
