Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
977 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 977 reviews
February 08, 2021
Patrick and Alex were very professional ,courtyous A very pleasant and easy sales experience would recommend this dealership to all my friends. Thanks for the easy process pleasant and easy sales experience would recommend this dealership to all my friends. Thanks for the easy process More
by vette9100
Employees Worked With
Amberlee Shaw, Jason Tiek
February 06, 2021
Tyler, Blake, & Nick provided an amazing customer experience during the sale of my newly to me Jeep today. Made things right and offered the most non pressured environment experience during the sale of my newly to me Jeep today. Made things right and offered the most non pressured environment More
by Kris
Employees Worked With
Tyler, Blake, Nick
February 05, 2021
My experience with BillLuke was one of the worst......Do My experience with BillLuke was one of the worst...... Do yourself a favor and look else where there are a lot of dealerships in Phoenix... The pers My experience with BillLuke was one of the worst...... Do yourself a favor and look else where there are a lot of dealerships in Phoenix... The personal that work there are not well trained in anything but making a sale no matter what!!!!! By far the most unorganized Dealership not sure how they stay in business. Three times we had to sign papers that they had made mistakes on.(same paper work). I could write a book on all of things that went wrong due to peoples incompetence and just down right not giving a DARN. More
by grandma
Employees Worked With
Beverly/ Edward James.
February 03, 2021
Had a wonderful experience at Bill Luke. I saw a used car I wanted online, Ricky helped us out with a payment to hold the car and answered all questions we had. Bill helped us in person test drive the car an I wanted online, Ricky helped us out with a payment to hold the car and answered all questions we had. Bill helped us in person test drive the car and then completed the purchase. The friendliest sales team I’ve ever met. I will definitely recommend to anyone to who is going purchase a vehicle. Thank you all for your help! More
by Baylee Lopez
Employees Worked With
Bill Moriarty, Ricardo Sanchez
January 31, 2021
The only thing this place has going for them is the fact they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales they have a large lot full of options. If you’re a female prepare for groups of male employees to stare. Jay was very knowledgeable and a great sales person to work with to find a car. Justin was nice and helpful, can’t say the same for the rest of the crew. Once we agreed on a price for the car, our experience went downhill. We were thrown around to a few offices/people to finish the transaction and treated like we were a nuisance. We were brought to a private office to get our financing prepared and we weren’t quite done on the phone with our bank so they made us go back out into the loud common area couches to finish (office wasn’t in use after leaving it so it would’ve been nice to give us a few mins) Once ready, we were brought back in the financing office and the guy is rushing us through the signings. We told our salesman the day before we did NOT want the window tint warranty (about $400) and they “accidentally” left it on the receipt in which we were rushed to sign, therefore forced to pay for something we explained we didn’t want from the start. They brought the car to me dirty and I sent it back to clean again yet the hood was still dirty, i let it go since it was going to rain anyway. The drivers seat motor squeaks when moving the chairs back and fourth so I told them I’d need that fixed if I were to purchase. They oiled it but it still squeaks and at that point I already purchased the car so they told me to take it to the Cadillac dealership because it basically isn’t their problem anymore (???) Overall my dad and I felt as if we were in the way and a nuisance which is not how you treat people spending 30k at your establishment. Wouldn’t recommend coming here if you are looking for an accommodating experience. More
by Chelsea Shackel
Employees Worked With
Jay Nunez
January 30, 2021
Buying a car from Jose was a great experience. He was professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at nex professional and patient. He took the time to explain the pitfalls of buying a car from a competitor (hidden costs), that we would have looked at next - but instead, trusted that our experience and the vehicle we purchased today, was in our best interest. He was the reason we bought the car. More
by albertfamilyaz
Employees Worked With
Jose B
January 28, 2021
Fantastic people to deal withFrom JJ my 1st contact to Fantastic people to deal with From JJ my 1st contact to Tyler Mowbray concierge specialist and Blake Toolan who finalized all the transfers it was a Fantastic people to deal with From JJ my 1st contact to Tyler Mowbray concierge specialist and Blake Toolan who finalized all the transfers it was a wonderful experience More
by Adobe4750
Employees Worked With
JJ. Tyler Mowbray.Blake Toolan
January 26, 2021
I have purchased my last 5 vehicles from this dealer, and use the service department, Mike Mask is the service advisor I use, he's awesome. Ezequiel was the young man who assisted with our new purchase fami use the service department, Mike Mask is the service advisor I use, he's awesome. Ezequiel was the young man who assisted with our new purchase familiarization, he was awesome. I converted to all Mopar in 1994 from being a loyal chevy owner, Jaime Diamante was our first sales person we dealt with at this dealership, he was awsome. I will continue to utilize the services provided at this dealership. More
by velomaniac
Employees Worked With
Amberlee Shaw, Jason Tiek
January 24, 2021
The transaction with the Bill Luke Staff was excellent. Sam, Luis and Ezequiel were very knowledgeable of the product and the Jeep systems. Would refer the Staff Sam, Luis and Ezequiel were very knowledgeable of the product and the Jeep systems. Would refer the Staff More
by sshuss
Employees Worked With
Luis Sam Ezequiel
January 24, 2021
Overall good experience. Salesman Floyd was very easy to deal with, we knew what we wanted and he didn’t try to steer us off to something else. The delivery took some time because they were busy, it Alber deal with, we knew what we wanted and he didn’t try to steer us off to something else. The delivery took some time because they were busy, it Alberto walked me through the critical systems and made sure I was comfortable with everything before we drove away. More
by JEdwards
Employees Worked With
Floyd, Alberto,Luis Martinez
