Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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Thank you to the Bill Luke staff for helping me get my Ford Fusion. I am truly grateful to have worked with a non aggressive, non pushy, yet caring salesperson such as Floyd! Helped me get me exactly what Ford Fusion. I am truly grateful to have worked with a non aggressive, non pushy, yet caring salesperson such as Floyd! Helped me get me exactly what I wanted! Priced right, low miles, clean body and interior, I am definitely satisfied with the customer care and service! More
Let me first say that our sales rep Mohammed was Great! That is where the greatness ends! Bought a Jeep on 3/20 on 3/22 I noticed a flaw in the side bumper. The very next day I started the Jeep and the scr That is where the greatness ends! Bought a Jeep on 3/20 on 3/22 I noticed a flaw in the side bumper. The very next day I started the Jeep and the screen to the radio had an error message about an update not complete. I took the Jeep back and was told they would have to order a replacement bumper and radio. As if that wasn’t bad enough, they told me they have NO estimated time of arrival... WHAT? So this Jeep is 5 days old, 170 miles and I have no radio, no gps, no back up camera etc! I am literally in a state of shock. As someone who have purchased many new cars in my lifetime, this is the WORST experience ever! My brand new 2021 Jeep needs two components replaced in less than a week! Buyer Beware More
HORRIFFIC INEPT UNPROFESSIONAL DISGUSTING SERVICE!! NEVER DO BUSINESS WITH THIS COMPANY!! THE LIES, CHANGING OF PRICE, HORRIFIC SERVICE. I had a a deal ready to go. Then they change the price because they m DO BUSINESS WITH THIS COMPANY!! THE LIES, CHANGING OF PRICE, HORRIFIC SERVICE. I had a a deal ready to go. Then they change the price because they made up something about credit rate - this changes NOTHING, they get paid the same no matter what. They practice bait and switch pricing. Next I had credit approval, loan approval and a done deal, they needed to wait a day for a letter and I had a ticket set to fly to Arizona. I sent the letter as agreed and then they told me they sold the vehicle I had agreed to purchase to someone else! HORRIFIC disgusting unprofessional garbage company! I have 100% approval, I have turned in every document and already had everything 100% done. Then they tell me this and say I should have put down a deposit! I talked with these inept disgusting people 5 days straight and already had a done deal, NEVER did they say you should put down a deposit! NEVER did they say we are selling the vehicle to someone else! HORRIFIC inept degusting people. I easily could have put 10K down, but because of there inept horrific service I got screwed, wasted a week of my time, wasted a plane ticket and days off from work! The deal was made and they lead me to believe there was ZERO issues. The vehicle I was purchasing was discounted and then they tried to tell me they have another one at a higher price - 100% BAIT AND SWITCH AND LYING! The yare a disgusting "used car" sales force who practices "bait and switch" business. If you want to get treated like garbage from the USED CAR SALES style of disgusting dirty people this is the place for you. What a horrible experience and horrific customer service and treatment. Be ready to be treated like garbage , get bait and switch pricing and lied to. More
Angel helped me set up my Bluetooth device in my vehicle.He was super helpful and patient.My overall experience with Marc in sales and Scott in finance went smoothly vehicle.He was super helpful and patient.My overall experience with Marc in sales and Scott in finance went smoothly More
Excellent service and super kind and friendly. Very helpful demostrating everything with us. We are definitely coming back to we are very happy with our vehicle. helpful demostrating everything with us. We are definitely coming back to we are very happy with our vehicle. More
Thank you Javier & Alberto! You guys were the best, I had a wonderful experience! All my doubts were answered! I would definitely recommend this dealership! a wonderful experience! All my doubts were answered! I would definitely recommend this dealership! More
Saif and Thayer made the car buying process as easy and effortless as it can get. Their customer service was unmatched compared to other dealership experiences I’ve had. When it’s time to upgrade, I wouldn effortless as it can get. Their customer service was unmatched compared to other dealership experiences I’ve had. When it’s time to upgrade, I wouldn’t think about going anywhere else. Thanks for all the help guys. More
Great experience. Not too pushy but we’re straight forward. We would have liked the process to be a little quicker but they were busy. Over all we left with a great car and we’re serviced by nice peop forward. We would have liked the process to be a little quicker but they were busy. Over all we left with a great car and we’re serviced by nice people. Thanks More
My experience at Bill Luke CJDR was the best car-buying experience I've had to date! The whole process was easy and painless. I did a lot of my research and viewing of the vehicles at home on the Bill Luke experience I've had to date! The whole process was easy and painless. I did a lot of my research and viewing of the vehicles at home on the Bill Luke website. Lizbeth R. in the internet department was very quick to respond to my initial inquiries, which was refreshing! At my first in-person visit to the dealer, Bill M. in sales greeted me and accompanied me on 2 or 3 test drives. He was patient and informative. I returned a couple of weeks later and Ahmad in sales greeted me, showed me the vehicle, and handled my test drive in a professional manner. He answered my questions about the vehicle, and he was not pushy at all! I decided to move forward on the vehicle purchase and Thayer assisted me in finance, which was also a breeze. He took the time to explain everything to me and I loved the huge touchscreen on the surface of his desk. Lastly, Ezequiel the delivery coordinator was excellent. He took the time to explain all the features of the vehicle I purchased and he had a positive attitude, which is key! Thank you Bill Luke for a great car buying experience! I have never felt comfortable recommending a car dealership to family and friends before, but the team at Bill Luke CJDR just broke the mold on that! More
The dealer was excellent was very understanding helped with paper work very quickly. The was awesome in explaining how my jeep works. Will recommend them to others. with paper work very quickly. The was awesome in explaining how my jeep works. Will recommend them to others. More