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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.1
977 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 977 reviews

April 27, 2021

They have a huge lot with a lot of cars from different makes and models. the Saleperson Ricardo was easy to work with, and the tech guy Angel at the end was very knowledgeable about our new vehicle. More

by Riley69420
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo, Angel
Apr 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Yes we do have a large inventory and it sounds like Ricardo found you the perfect vehicle to fit your needs! We appreciate you and your business!

April 27, 2021

The only real here was how long the sales process took. Other than that the whole sales team was kind and courteous and the delivery person Angel at the end was very knowledgeable about our 17 wrangler More

by wenzel17wrangler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gandi, angel
Apr 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear about the wait time but we are glad that Angel could get you into an awesome Wrangler! Thank you for choosing Bill Luke!

April 23, 2021

I would definitely recommend Bill Luke they have really good pricing and their customer service is awesome. Thank you Miguel, Angel for showing me my new Ram and going over the different features. More

by John Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel
Apr 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you John, and congratulations! We value your feedback, and we are glad to hear that our team was able to make your experience here at Bill Luke an excellent one!

April 23, 2021

Great customer service overall. The only downside was how long the sales process took, but I am happy overall withy new Ram 1500 and how much I was able to learn about my truck from delivery guy Angel. Would More

by Robby Bob 4x4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Apr 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that the sales process took longer than expected but very happy to hear that you love your new Ram 1500! We hope you enjoy!

April 22, 2021

Everyone was awesome and friendly. At the end of the sales process Angel was able to answer all my questions about my new F150 would definitely recommend More

by dulcemorales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel
Apr 23, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that Angel was able to show you all the awesome features on your new F-150! Thank you so much for choosing Bill Luke!

April 22, 2021

Zele Martinez and Sebastian Lucio had wonderful customer service skills. The dealership provided fast and courteous service. Will buy from again. A++++ Awesome service. Please visit them if you need a c More

by staceygreen3675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zeneca Martinez and Sebastian Lucio
Apr 23, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you for the awesome 5-star review Stacey! We are happy to hear that our entire team was able to get you into a great new vehicle!

April 22, 2021

SCAM SCAM SCAM. If you are trying to finance a car here, they are going to give you the WORST rates possible, most likely skimming 2.5-5 % off of the top for themselves making, and costing you thousands of More

by Deandre W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill, Amberlee Shaw, Jason Tiek
Apr 22, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Deandre, we’re sorry to hear that you are unhappy with the rate that we were able to offer you. A car loan’s interest rate can be affected by a number of factors: Age of the vehicle, term of the loan, loan structure (down payment), miles on the vehicle, as well as your personal credit history all come into play. While we understand that car shopping can be frustrating please understand that it is in both of our best interest to offer you a low rate if possible. The lower the rate, the lower your payment. The lower the payment, the more likely you are to purchase a car from us. While no bank in Arizona would let us mark your rate up 5%, (even if we wanted to) lenders have paid dealerships for sending business their way for many years. What we do at Bill Luke is pass that on to the customer in the form of a $1,000 discount which we fully disclose in big, not fine, print on BillLuke.com. We ultimately want you to be happy and leave in a vehicle from our large inventory. (Thanks for pointing that out) If you have relationship with your lender that will offer you below market rates let's use them! If you would like to discuss the specifics of your particular loan in a less public forum please reach out to KB Baker at 602-249-1234 or kb@billluke.com. You are right, we are a busy store! We got that way by making our customers happy and we are confident that we can make you happy as well!

April 20, 2021

Extremely poor service. NEVER spoke with a manager and had to jump through many hoops to get answer to basic questions. We were also told that they do not offer military discounts to service members who r More

by kmthilges
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
XXXXXXX
Jun 14, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry for the experience you had. We are looking into the situation further. If you have any questions, please contact Jessica McKenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

Jun 14, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry for the experience you had. We are looking into the situation further. If you have any questions, please contact Jessica McKenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

April 20, 2021

A very crooked bait and switch listings on autotrader. Contacted the dealership for a Jeep Wrangler (talked to one Chris Ortiz) listed on autotrader and was told that the price is $1000 higher than was l More

by EP
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ortiz
Apr 23, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

EP, we are sorry to hear the that there is still some confusion about the pricing. According to our electronic records Chris sent you the verbiage from the Autotrader ad that stated “…Internet price includes $1000 finance bonus cash only available for prime lender financing through Bill Luke…” As for the window tint, we do the tinting here on site and would love to show you the facility. We also warranty it for as long as you own the vehicle. Finally, our Documentation Fee of $599 in not bogus, but it is charged to every customer in accordance with Arizona State law. All of this was disclosed in writing in the Autotrader ad, verbally by Chris, and was again texted to your phone. We made no effort whatsoever to bait, switch, or deceive you in anyway. We understand car shopping can be stressful and is not always fun. That being said we would like to see if there was any way to make this a better experience for you. The Wrangler you inquired about was a great deal and has already sold to another customer. However, we do have about 50 other Wranglers currently in our inventory. If you would like to talk about making a deal on any of the available Wranglers, please reach out to our General Sales Manager, David Mitchell, at 602-249-1234 or mitch@BillLuke.com. You will find that we are extremely transparent, straight forward, and easy to deal with.

April 18, 2021

This dealership was amazing. Everyone was so personable and easy to work with. I would 10/10 recommend this dealership to friends and family! Thank you so much! More

by Kiera.lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie, Calvin, ezequiel
Apr 22, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you Kiera for taking the time to leave such awesome feedback! We are happy to hear that you had a great experience!

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