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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.1
977 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 977 reviews

May 24, 2021

We have bought lots of vehicles from Bill Luke. Always felt like they were fair to us. However we purchased a vehicle 3/6/21 and as we were walking out of the building realized the windows were not tinte More

by Passed off
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerry, Yosef
Jun 14, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry for the experience you had. We are looking into the situation further. If you have any questions, please contact Jessica McKenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

Jun 14, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry for the experience you had. We are looking into the situation further. If you have any questions, please contact Jessica McKenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@Billluke.com

Jun 26, 2021 -

Passed off responded

We have received the check. Turns out it was put under our neighbors welcome mat. It was there for 3 days. And would still be there if my husband hadn't contacted a previous sales person to have him look into it. He put my husband in contact with the driver who dropped off the check. Which was perfect. EXCEPT...the driver was incredibly RUDE to my husband as if it was our fault. He kept insisting that he put it at the address given to him. Well, our house is very well lit and our address is lit up clearly on the front. So, NO, he did not deliver it to the right address. Plus the address on the envelope was correct. Just happy this is all over. Too bad Bill Luke as a company doesnt really care how their employees handled this situaton. I mean mistakes are understandable. But the rudeness is inexcusable. We did nothing to deserve the itreatment we received.

May 14, 2021

I would definitely recommend Bill Luke Bruno was an awesome salesperson, and when were brought out to our vehicle Angel assisted us in learning all about our new Challenger. More

by Hunter19charger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno, angel
May 25, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad to hear that you would recommend us! We take great pride in customer satisfaction and it makes us so happy that you had a 5-star experience! Enjoy your new vehicle!

May 12, 2021

Great place to purchase a vehicle from. Our salesperson Terrance was able to get us into our vehicle of choice, and Angel was able to answer all our questions on our 18 charger. Would definitely comeback. More

by Silva420z71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance, Angel
May 21, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We take customer service very important here at Bill Luke and we are so glad that you had an awesome experience with our team! Thank you for choosing us to get you into an awesome Charger!

May 07, 2021

Awesome experience. They have a huge selection of vehicles. My Saleperson Sam was super helpful and nice. Angel was very knowledgeable about my new Ford F-150 and pointed out all the different featur More

by David73ford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Angel
May 11, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Sounds like Sam found you the perfect vehicle! Thank you for leaving us awesome feedback for our team here at Bill Luke!

May 03, 2021

Zeke and Bill were so helpful. Glad I shopped there! If your in need of a Jeep bull like Jeep dodge is the place to go! More

by tziereis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke
May 11, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you! We appreciate you taking the time to leave us an awesome review!

May 03, 2021

I called on 4/29 trying set an appointment for my vehicle on 4/30 because it was the only day I had off for the next month or so. I told the appointment taker on the phone that I knew they would not get to More

by JDUBSR80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amberlee Shaw, Jason Tiek
May 04, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We apologize for the wait time to get your vehicle in, summer is our busiest time and we normally do not have extra room on the lot. We are not sure where the scheduling confusion is coming from, but we are looking into it. Bill Luke absolutely takes in night drop off's after hours to accommodate our customers busy schedules. Friday is typically the day that we begin to get vehicles out of the shop and prepare for intake the following week so Sunday we would have open parking on the lot for your vehicle. Thank you for providing feedback and allowing us to address your concerns! If you would like to discuss anything further please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com

May 01, 2021

Calvin and Zeke did great. It was a smooth transaction. I am completely happy with the service and all of the help that they provided. More

by josephlpacker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin
May 11, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are happy to hear that Calvin could find you the perfect vehicle and that Zeke could show you all the awesome features! Thank you Joseph!

April 30, 2021

Excellent service by Zeke and Tyler. They made my experience easy and enjoyable. Time spent at the dealership was less than an hour. Cleaned the truck and had it ready to roll!! More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeke and Tyler
May 11, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We greatly appreciate your business Mike! Thank you for taking the time to share your awesome experience with us!

April 28, 2021

Thanks to Joey and albert they were the movie st helpful and made things easy and very understandable. Showing all features in the truck and how it works. More

by Ram 2500
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amberlee Shaw, Jason Tiek
May 11, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you! We appreciate you taking the time to leave us an awesome review!

April 28, 2021

Thank you to Alberto and Miguel for getting me into my Tacoma! Also thank you to luis in finance! I would recommend this dealer to anyone! More

by Honest t
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Tiek
Apr 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad that Miguel could find you the perfect Tacoma and that Alberto could show you all the cool features on it! Thank you for the awesome review!

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