
Bill Luke Chrysler Jeep Dodge & Ram
Phoenix, AZ
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I just went to 4 dealers looking for parts they said they had yet only one had them bill luke the other dealer parts counterman tried to help but lacked proper experience to do there job. The counterman at had yet only one had them bill luke the other dealer parts counterman tried to help but lacked proper experience to do there job. The counterman at bill luke help me in one tenth time I spent at the other dealers. I will tell you if and when im needing service or parts it will be these guys. The counterman that helped me work on the line at one time at airpark dodge the worst dealer in all of arizona as I told him about the hassels involved with finding parts with the airpark dealer I'd say Bill Luke gets 2 thumbs up infact they get all ten fingers up you guys rock More
Service dependent needs work. I’ve never had a dealership schedule me a date and time to drop my vehicle off, not give me a loaner and then not service my vehicle at all and then I’ve never had a dealership schedule me a date and time to drop my vehicle off, not give me a loaner and then not service my vehicle at all and then give me the excuse that it was a drop off appointment not a service appointment and they will try to get to my vehicle the next day I’m having to pay out-of-pocket for rental car from their dealership While my vehicle sits there I could’ve been driving this whole time because they weren’t servicing the vehicle priority to have premium vehicles new vehicles instead of to the appointment dates and times that they provide not my service advisors fault but poor management on the sales side while I was waiting on a vehicle on Appointment, the sales person asked me if I’d like to look at Something and I said no I’m just walking around my vehicle being serviced. I came back around after I decided I had a question about a vehicle that had passed by the sales said I’m not working with the condescending tone and looked away. I was actually considering upgrading my vehicle, but after that interaction with that sales person after the poor management of the service department and after asking for a quote from the body shop and the person helping me never contacted me back after three emails I think I’ll take my business elsewhere. More
I have been shopping for a new ram 2500 for a while and saw a listing for one that had every option I wanted at this dealership. The list price was suspiciously lower than what I’ve seen elsewhere so I ema saw a listing for one that had every option I wanted at this dealership. The list price was suspiciously lower than what I’ve seen elsewhere so I emailed to verify. I expected a little adjustment for some dealer added options but not $11k. Immediately after my inquiry they adjusted the listing to reflect the increase, wishing I would have screenshot the original listing but now seems like I’m just another whining customer. I hate that this is the norm, dealers tricking customers to get your attention so they can try to upsell you. More
Saw this Tesla model Y online, Amber made the process easy,& we went home with it! Huge dealership wasn’t real happy with trade-in amount, sell your car privately before you go. easy,& we went home with it! Huge dealership wasn’t real happy with trade-in amount, sell your car privately before you go. More
Purchased a used Bolt EUV. The price was very good, and although there were a couple of minor issues, Bruno reached out to ensure everything was right. I was impressed. The price was very good, and although there were a couple of minor issues, Bruno reached out to ensure everything was right. I was impressed. More
I came here because they had a vehicle I was interested in everything went really smooth I made the purchase of a 2020 tesla, after I bring it home I started studying the vehicle and after a couple months in everything went really smooth I made the purchase of a 2020 tesla, after I bring it home I started studying the vehicle and after a couple months I got in contact with tesla and it turns out a lot of what this dealer snuck in my loan is a bunch of xx. Maybe not for all vehicles but for tesla it is. Ricardo Luca in finance didn't explain half the items he attempted to sell us he said you damage your tires come see us you'll be taken care of the other is this gila coat I asked about it he said it's exterior maintenance and when I told him how far we live he said it doesn't matter just swing by every now and then I said I'm not going to take an hour and a half drive to wash my car. And finally the security all this adds up to over $2000 on our loan, but again tesla has its own proprietary sentry mode security system along with GPS directly to my phone and this isn't the biggest issue I have with them. The issue I'm having is canceling these items I've made 3 attempts to cancel in writing by email to both Mr Luca and the general manager Kim Carter and have yet received a response or confirmation that this will be taken care of. So Maybe a review Regarding my experience will get them moving. I will include this to all platforms. More
Put a deposit down, then they sand bag and delay about OTD pricing, while selling the car to another person. Money grab, wants financing low credit score victims to pay thier insane rates, and hope for a OTD pricing, while selling the car to another person. Money grab, wants financing low credit score victims to pay thier insane rates, and hope for a repo. PREDATORS More
Never again. It was a filthy madhouse. The car we came to look at was dirty (we had an appointment and it was supposed to be clean and ready). There was gum on th It was a filthy madhouse. The car we came to look at was dirty (we had an appointment and it was supposed to be clean and ready). There was gum on the chair I was given then we were offered over $10K less than my car is worth. A complete waste of time. More