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Bill Luke Chrysler Jeep Dodge & Ram

Phoenix, AZ

4.1
977 Reviews

2425 W Camelback Rd

Phoenix, AZ

85015

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Showing 977 reviews

July 31, 2021

It was a Very good experience as it was pleasant to deal with. Everything went smooth and everyone was very nice. Would definitely come back!!!! More

by Valleygirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike and Dan
Aug 02, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Thank you so much for the awesome review! We are so glad that you chose Bill Luke! Enjoy your new vehicle!

July 28, 2021

I showed up at 0645 (they open at 0700) for the quick lube (just oil change) and it took them over 2 hours. They sent me a text to respond to with questions while I waited but the service rep (Jose) ign More

by petersenbm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Jul 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that you didn't enjoy your experience with us. We do open at 7am, but without an appointment there is a wait time for any services as we see the scheduled customers first. According to our records you are a first time customer so we didn't have any history on your vehicle. I apologize about the lack of communication and the passenger seat not being placed back. We will address these concerns with our staff. Thank you for providing feedback to us and allowing us to fix it! If you have any further questions or concerns, please reach out to Jessica Mckenzie, our Customer Experience Manager at 602-544-3696 or j.mckenzie@billluke.com.

Jul 28, 2021 -

petersenbm responded

Can you explain why the passenger seat was even moved? All I asked for was an oil change. Nothing else, especially something that would require that to occur. You advertise online "Express Lane Service: Fast Oil Change and Maintenance in Phoenix". All I asked for was an oil change. Why did it take 2 hours for a simple oil change when I showed up before you opened and came through the "Express Lane". I am Military and have been a loyal Dodge Ram owner since 2002 stationed all over the USA. This is the first dealer with "Express Lane" that took 2 hours for a simple oil change.

Jul 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

Unfortunately, I am not sure why the seat was moved but we notified the lube rack manager to look into that. We do advertise that, you are correct and if there are no other customers ahead of you it is quick but we had quite a bit of customers scheduled at 7am so it took longer than normal.

Jul 28, 2021 -

petersenbm responded

Thank you for the responses. I will contact Jessica Mckenzie directly with my further concerns. Thank you and have a great day.

July 27, 2021

Thank you Ricardo, Angel for making this the best buying experience I have ever had. Ricardo the salesman was really nice and not pushy at all, and Angel the delivery guy helped me understand all the featur More

by Pakkala21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Angel
Jul 27, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad to hear that Ricardo was able to get you into an awesome new Ram and that Angel was able to show you all the cool features on it! Thank you so much for choosing Bill Luke!

July 27, 2021

This was indeed a 5 star experience. Thank you Bruno Angel, and Luis you guys did an amazing job. I’ve had my new Ram for a few days now and couldn’t be any happier. More

by Nelly4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Angel Luis
Jul 28, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that you had a 5-star experience with us! Thank you so much for taking the time to share it with us! Enjoy your new vehicle!

July 25, 2021

I never felt pushed to buy anything. Very curiousAnd I never felt pushed to buy anything. Very curious And kind. We enjoyed our experience with Angel. Everyone was very knowledgeable. We will recommend More

by Reowens21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amberlee Shaw, Jason Tiek
Jul 25, 2021 -

Reowens21 responded

"I never felt pushed to buy anything. Very curiousAnd..."

July 24, 2021

Overall, our experience was excellent, primarily due to our sales rep, Mo. He gets 5 stars. Mo greeted us upon arrival and walked us through the entire process. He is a very personable, enthusiastic, an More

by Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Tijani
Jul 26, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are sorry to hear that there were some glitches found in your new vehicle but we are so glad that Mo went above and beyond and got those addressed and made your experience a good one! Thank you for the awesome review, Jim!

July 24, 2021

Justin and Zeke were awesome to work with! They were patient and answered all our questions. The finance department got us a great rate too. All around super dealer. More

by K.felicia.campbell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Zeke, Ed
Jul 26, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We appreciate the awesome feedback for our team! Thank you so much for choosing Bill Luke!

July 21, 2021

Second vehicle we've bought from Bill Luke in the past 4 years. Both with very good experiences. Thank you Shane Raymond for helping get us into our Grand Cherokee. More

by Kristin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Raymond, Jason Tiek
Jul 21, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so glad to hear that Shane was able to get you into an awesome Grand Cherokee! Thank you for taking the time to leave us an awesome review!

July 19, 2021

Bill the Sales rep was easy going and great to deal with, it's always nice to do business with someone that appreciates what your looking for and the type of budget your attempting to follow. Great experien More

by desertvalleymoving
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill, Ezequiel, Russell , Amberlee Shaw, Jason Tiek
Jul 20, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy that Bill was able to get you into a great vehicle in your budget and that Ezequiel was able to show you all the cool features on it! Thank you so much for your business, we appreciate you!

July 19, 2021

Smooth transaction. Will be back when we’re in the market again. Thanks to Ryan, Blake, and Carson for their professionalism. We’re happy with the purchase for sure. More

by Kfeyler1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 21, 2021 -

Bill Luke Chrysler Jeep Dodge & Ram responded

We are so happy to hear that we made another lifelong customer! Thank you for choosing Bill Luke!

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