Bill Kidd's Volvo Cars

We were traveling from Connecticut to South Carolina on a family vacation and our car died on I-95 at 10:30 in the morning. We called Volvo On-call and we were brought to your dealership for assistance at a family vacation and our car died on I-95 at 10:30 in the morning. We called Volvo On-call and we were brought to your dealership for assistance at around 12:30. Thankfully, your service department was open until 4:00 on a Saturday. It turned out it was the voltage regulator and your service department had to go to another dealer to get the part. They fixed our car and we were back on the road at around 3:30 that same day. Your service department went above and beyond and saved our family vacation. If we could give you more than 5 stars we would. Thank you very much. Billy and Holly Baxter CT More

For the past eight years, while owning Volvos, I have been completely satisfied with my experience at Bill Kidds Volvo in Cockeysville. MD. In particular, I would like to acknowledge two people at this d been completely satisfied with my experience at Bill Kidds Volvo in Cockeysville. MD. In particular, I would like to acknowledge two people at this dealership ... the first being Bob Garrish, Assistant Service Manager. Bob has aleays been very easy to work with ... very pleasant as he very clearly and patiently communicates each service detail. Also, if he says he will do something, like call me ... he does. The second person whom I believe should receive special notice is Erin Sullivan, technician (#7493). When Erin works on my car, I know quality work will be completed and nothing will be overlooked. More

Dean was awesome and communicative. When I dropped the car off, it was later and Dean was gone, but the front desk people were not very organized. "I'm supposed to be off now, but I can help you", "I can' car off, it was later and Dean was gone, but the front desk people were not very organized. "I'm supposed to be off now, but I can help you", "I can't find the person who is supposed to help you" I've often found that experience. That's why I stopped going to Koons (where I bought the car) because of the terrible front desk people. More

Service group and especially Dean, are awesome. This visit was routine, however, they did not replace the seat controller on driver's side, which was identified during my last vist. The part was ordered visit was routine, however, they did not replace the seat controller on driver's side, which was identified during my last vist. The part was ordered and I was advised it was in and would be replaced during this visit. Unfortunately, the part was not replaced, requiring a return appointment. More

incredibly helpful -- explained the problem and the solution very clearly. Originally thought it might be a very expensive repair, but they were able to fix it for much less (generally expect auto mech solution very clearly. Originally thought it might be a very expensive repair, but they were able to fix it for much less (generally expect auto mechanics to rip you off) and seemed generally happy he was able to get me out the door and save me money. More

I appreciate the friendly and accommodating staff that made us feel welcome. We appreciate a fair deal and look forward to meeting the service staff. We love the car. The T5 is a terrific ride, plenty o made us feel welcome. We appreciate a fair deal and look forward to meeting the service staff. We love the car. The T5 is a terrific ride, plenty of comfort and pep. Thanks, Paul! More

I am very happy with the service from Bill Kidds. The customer service is always well above expectations. Unfortunately, I don't know enough about cars to comment on the work done, but the "welcome desk customer service is always well above expectations. Unfortunately, I don't know enough about cars to comment on the work done, but the "welcome desk" and cashier are pleasant and upbeat. Thanks! More

This is the second time for the '240': visit overall was good to excellent, the time involved was excessive though. I dropped off the vehicle at 07:30 on 15 Feb. a Wednesday and it was not ready until 20 Fe good to excellent, the time involved was excessive though. I dropped off the vehicle at 07:30 on 15 Feb. a Wednesday and it was not ready until 20 Feb. a Monday, late. Realizing the '240' has some years on it (20), which makes parts possibly hard to find (although one would think "Volvo Parts" are "Volvo Parts"), and they were, the wrong parts were sent. Also realizing the vehicle took some to check and then a call to me had to be made, still four working days is a little long, don't you think. But, Bob was great, you should pay him more, he knows how to talk to people, and was there late to deliver the '240' to us. I do think your charge a little much for a oil change, but maybe it is because I have been doing it myself since we have owned the car, new in 1992. This was the '240's' 44th oil change. I work so far seem to of the "Volvo" excellence you would expect. We will be back, both the '240' and the 'V-70'. Yours, Bruce H. Roush, Jr. More

The service visit was made very convenient for me. Drop off and pick-up went quickly and everyone was very pleasant to deal with. All work was done on time as promised. off and pick-up went quickly and everyone was very pleasant to deal with. All work was done on time as promised. More

Bob Garrish is an extremely good customer service person. He is the reason I keep coming back. He is probably the best I have ever worked with. He is the reason I keep coming back. He is probably the best I have ever worked with. More