Bill Kay Nissan - Service Center

Awesome Awesome Awesome service Every time I have to go go to Nissan to get my car serviced even if as simple as a oil change I encounter Jeremy and he goes way and beyond In making Every time I have to go go to Nissan to get my car serviced even if as simple as a oil change I encounter Jeremy and he goes way and beyond In making sure my experience is truly exceptional and for that reason my friends and family have bought Nissan and goes to Bill Kay in downers grove to receive that type of service. Finally, thank you Nissan for having such an exceptional sales and service team, I think Jeremy is a great asset to your company. Thank you More

Stranded in Chicago with car problems My car started having issues when we were in Chicago on vacation. We were 5 hours away from home, and I wasn't sure how we would make it back. Spoke w My car started having issues when we were in Chicago on vacation. We were 5 hours away from home, and I wasn't sure how we would make it back. Spoke with Jerimy from the dealership that evening, and he got my car in first thing the next morning. It was a major repair that was taken care of in one day. My car had me terribly stressed, and Jerimy and the guys in the shop got everything fixed right up. Thank you all so much! More

Wonderful and quick Appointment was at 930 and was paid and on my way by 10 am for my oil change. Car was even cleaned inside and out. Appointment was at 930 and was paid and on my way by 10 am for my oil change. Car was even cleaned inside and out. More

Total rip-off I have problem with my car cooling system. They were not able to diagnose the problem in the first go, but came up with bunch of recommendations which I have problem with my car cooling system. They were not able to diagnose the problem in the first go, but came up with bunch of recommendations which costs 500$. After I agreed to the recommendations, they did the recommended changes and came back to me and said engine overheating is due to blown head gasket and it would cost another 3500$. They never explained me the diagnoses process and why they were not able to identify the problem on the first go. Not worth it at all for the money they charge. I will never go again... More

Outstanding setvice This is my 3rd Nissan since 2012. I have used other dealers service centers in the past based on where I’ve lived so this was my first encounter with This is my 3rd Nissan since 2012. I have used other dealers service centers in the past based on where I’ve lived so this was my first encounter with the Bill Kay team. Rick the service writer understood the issue and scheduled me immediately. He arranged for a porter to drive me home. He called that afternoon and told me my vehicle was ready. My car was washed and ready to go. This has been the best experience I’ve had with Nissan service in 7 years. Thanks, Rick! More

Friendly staff , efficient, reasonably priced service. I was pleased with the dealership and staff. They did great work , fair pricing. They were pleasant and kind. They washed my car afterwards and cleane I was pleased with the dealership and staff. They did great work , fair pricing. They were pleasant and kind. They washed my car afterwards and cleaned the front dash, side doors, steering wheel with nice smelling cleaner. More

Easy First Time From the moment that I called to seek immediate help, Erik was a welcoming professional. He listened intently and let me talk without interruption. I From the moment that I called to seek immediate help, Erik was a welcoming professional. He listened intently and let me talk without interruption. I didn't feel rushed or as though I was just a number or another opportunity to see how much money they could get from an unsuspecting female customer. None of that. I appreciated his attention and concern to make this experience as quick and complete as possible. His initial evaluation proved to be correct. I was grateful it was not more serious than it was. Thanks to you, Erik for providing a great first experience! More

Prompt attention Still confused with the oil change price, I told service rep that I received an email from Bill Kay Nissan that had a price of 39.95 for full syntheti Still confused with the oil change price, I told service rep that I received an email from Bill Kay Nissan that had a price of 39.95 for full synthetic oil change and on the final statement the total cost was $51.95 not what was advertised, the rest of the service experience was good, but I will find some where else for oil changes. More

Friendly but felt dishonest We own a 2011 Nissan Rogue. Had it in for multipoint inspection and recommended services in May 2019. Spoke specifically with service asking them to We own a 2011 Nissan Rogue. Had it in for multipoint inspection and recommended services in May 2019. Spoke specifically with service asking them to check everything they could as our extended warranty was expiring at end of June. They insisted all was fine. End of June had it in for oil change and now suddenly it has leaky axels to the tune of $2200. Find it very hard to believe that didn’t exist a month earlier. Nor in December 2018 when it was also in for service. More