Bill Kay Nissan - Service Center

Thank you for your service, Carl. I was in and out , did not have to sit for hours, They let me keep the loaner an extra day, as I could not pick up my car when it was ready. I was in and out , did not have to sit for hours, They let me keep the loaner an extra day, as I could not pick up my car when it was ready. More

Sub Transmission issue Jeremy was instrumental in getting the issue diagnosed and then repaired. I picked up the car (my Nissan Pathfinder 4 wheel drive) and am test drivin Jeremy was instrumental in getting the issue diagnosed and then repaired. I picked up the car (my Nissan Pathfinder 4 wheel drive) and am test driving it now. More

Service Quick and efficient service. Have leased 4 cars from this dealership. Always good service. Easy to make appointments when I need to come in for servic Quick and efficient service. Have leased 4 cars from this dealership. Always good service. Easy to make appointments when I need to come in for service. More

Service people couldn’t fix my issues Recently I have notice really bad rattles on my cars headliners and doors, I had to go out of my way and take a couple hours off work to be able to ta Recently I have notice really bad rattles on my cars headliners and doors, I had to go out of my way and take a couple hours off work to be able to take my car in to get this checked out because they couldn’t do it on weekends, when I got there I told them the issues and showed the service guy Rick were the rattle was coming from, the car is still under warranty so that’s why I wanted these issues fixed since the car is still fairly new. Later on about 7 hours later I got a call and they said they had done my oil change and fixed other issues and that they tightened up the headliner but couldn’t do anything about the door rattle, when I got there and paid and went back into my car to check the headliner the issue was still there, there’s still something that’s loose there and it’s making a lot of noise, I went and told the guy that was there at that time and all he said was that they couldn’t do anything at that time because everyone was gone and just to call on Monday to figure something out, I got there around 5 PM so it still wasn’t closing time. This is extremely upsetting because I left my car there and nothing was done even after I showed him where the rattle was coming from, and to make matters worse they don’t even offer loner cars or anything to accommodate people. I have never had a good service visit with this dealership the only reason I go here is because I bought the car here. More

Great service! It was a very simple process - made my appointment online two days before, went in and got my oil change. Alex in the service department is the BEST! It was a very simple process - made my appointment online two days before, went in and got my oil change. Alex in the service department is the BEST! More

Very good service Service was very good. Needed to have some more expensive work done, but it was all explained to me and why it needed to be done. Service was very good. Needed to have some more expensive work done, but it was all explained to me and why it needed to be done. More

Superb Service as usual Everytime I visit Bill Kay Nissan in Downers Grove, I am meted and greeted not only with hello and smiles from the service staff but I recieve excelle Everytime I visit Bill Kay Nissan in Downers Grove, I am meted and greeted not only with hello and smiles from the service staff but I recieve excellent service from Jeremy in him making sure after I have left if I was satisfied with the service that I recieved. I absolutely am always satisfied with employees on your staff like Jerimy that makes Bill Kay a great place to come to service and purchase your vehicle. Love it! Love it! Christine Williams More

good service Friendly service and good all around people who treat you fairly.Service done quickly.Will bring my car here all the time and recommend them to anyone Friendly service and good all around people who treat you fairly.Service done quickly.Will bring my car here all the time and recommend them to anyone. More

Customer Care There seems today to be a lack of what customer service is all about, but not at BillKay this dealer ship does an outshining, outstanding job ! Kud There seems today to be a lack of what customer service is all about, but not at BillKay this dealer ship does an outshining, outstanding job ! Kudos to the the Service Department. Thank you. More

Great Service and Customer Focus Brought my 2018 Maxima in for very minor service issue. As little as it was, the repair would require pulling some other engine components out to get Brought my 2018 Maxima in for very minor service issue. As little as it was, the repair would require pulling some other engine components out to get at it. While this might have been a reason for charging much more for labor, Carl in service made sure the repair was done correctly, as quickly as possible, and most importantly at a fair cost. That’s what I call customer focused servicing! More