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1,743 Reviews of Bill Kay Nissan - Service Center
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December 08, 2019
Disappointed with appt The people in the service dept have been extremely helpful and professional in the past, no complaints there. However, I had made an appointment well The people in the service dept have been extremely helpful and professional in the past, no complaints there. However, I had made an appointment well in advance to have complete check and service, including checking brakes and tires. When I arrived, I told the gentleman I had an appointment. He looked at his schedule and told me it was for just an oil change. I responded no and explained what the appointment was for. He ‘half responded ‘ okay and directed me to the waiting room. In less than 25 minutes later, I was told the car was finished and all it needed was oil change. When I questioned everything else that I requested to be checked, the rep said everything was checked and all is fine. In past I was given a print out of everything they checked and what needed attention- didn’t get that this time. I’m 99 percent sure nothing was checked. To go to you for service requires my taking a vacation day off work. Granted I had the rest of day to myself, my car needed service and your team did not fulfill expectations. Very disappointing l am unsure of the employees’. ‘Ric’ Is the name that comes up on texts More
by susan42450
Verified CustomerEmployees Worked With
December 07, 2019
Super service Brought my vechile in for warranty issues and everyone in service and sales were so nice and attentive. Made me feel at home. The technician solved al Brought my vechile in for warranty issues and everyone in service and sales were so nice and attentive. Made me feel at home. The technician solved all my issues and had me on my way with a smile. Great work! More
by schluba2002
December 03, 2019
fix the quest I gave my quest to my daughter who is having a baby and has two big dogs so I came in to have the car totally serviced and you get guys did an outstan I gave my quest to my daughter who is having a baby and has two big dogs so I came in to have the car totally serviced and you get guys did an outstanding job More
by Paul
Employees Worked With
Erik Esmits
November 29, 2019
A great place for service! Thank you, Ric for taking such great care of my car. You made me feel welcomed and "at home!" You got me in and out as quickly as possible, too! I' Thank you, Ric for taking such great care of my car. You made me feel welcomed and "at home!" You got me in and out as quickly as possible, too! I'm sure I'll be returning! Thank you again! More
by Karen W
Employees Worked With
November 27, 2019
Called in for Altima recall - disappointed Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and w Called by outbound to schedule Altima recall check for transmission. I had a couple intermittent shimmers so I appreciate the pro activity. Came and waited over an hour to be told the transmission checked out but I needed a carbon cleaning on the air path as it was tripping a sensor...$200. I felt real bait and switched. I purchase the vehicle certified pre owned and was already frustrared as I had the vehicle for less than a year under CPO and had to come in on my time to attend to it. I felt the service Mgr was cold and checked out about my complaint. My argument was that the carbon cleaning should have been part of the CPO inspection and I shouldn't have pay for it. He was more concerned that the sales dept would take the hit for that insread of his service dept. Real class. The Sales manager did try and take care of me but, merely negotiated the carbon cleaning to $75. I really feel that you guys shoul compensate me the additional $75 for the poor service I received. I was there for over 4 hours total and it really was inconvenient. The customer experience that I had would not make me really want to use this location for any future service work. If you would like to discuss furter feel free to call me at. More
by murgad32
Employees Worked With
Service dept rep was young lean clean cut light hair, Garrett Soderlund
November 27, 2019
Good service Good service. They are upfront and flexible. Would highly recommend. They allowed me to bring in my own parts to have installed. I have used them for Good service. They are upfront and flexible. Would highly recommend. They allowed me to bring in my own parts to have installed. I have used them for over 8 years and have not been disappointed. More
by ADA082779
Employees Worked With
Can't remember
November 27, 2019
Great prompt service Ric kept me up to day on the progress of the oil change and transmission repairs. Made sure I understood what was being done. Up to date information a Ric kept me up to day on the progress of the oil change and transmission repairs. Made sure I understood what was being done. Up to date information and reasonable pricing. More
by Dan
Employees Worked With
November 26, 2019
Service I have worked with Jerimy for many many years and the only reason I stay loyal to getting my car serviced here. He always gives exceptional customer s I have worked with Jerimy for many many years and the only reason I stay loyal to getting my car serviced here. He always gives exceptional customer service. More
by RENEE_FIDANZO
Employees Worked With
Jerimy Witt
November 26, 2019
Great Jeremy was wonderful Kept me aware all times and made sure I was taken of as imhandicapoed He had my car washed and waiting for me inside so I did Jeremy was wonderful Kept me aware all times and made sure I was taken of as imhandicapoed He had my car washed and waiting for me inside so I didn't have to walk outside Jeremy is the main reason I come back to bill kay for ALL my service Thank you jeremy Alan kurpiewsku More
by AKURPIEWSKI
November 25, 2019
Top notch service department experience They took care of me 100%, even handled an issue that I forgot to mention in my appointment set up. Instead of making me come back they handled it tha They took care of me 100%, even handled an issue that I forgot to mention in my appointment set up. Instead of making me come back they handled it that day More
by Dan Irwin
Employees Worked With
