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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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February 13, 2023

Service was great. Please, please, please get new chairs in the waiting area. They are getting hard to get out of. Thanks. More

by KHAHN2223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2023

Great and fast service and friendly and knowledgeable service advisors.Had me in and out within an hour. More

by PWGAST1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Bill Kay Nissan responded

Hi Pwgast1, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

February 13, 2023

I thought your service is very expensive. No really sure I needed $723 in fluids changes. No part’s just fluids. More

by danngiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2023

Great Service! I was able to get squeezed in on a busy day! I appreciate them working me in! More

by Leatrice J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 13, 2023 -

Bill Kay Nissan responded

Leatrice J, we are glad we could help!

February 08, 2023

dont feel surprise they made the same mistake the other car brand dealer would make. More

by Alex ngai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont know the name
Feb 08, 2023 -

Bill Kay Nissan responded

Alex Ngai, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

February 08, 2023

The service rep let me know of the less expensive solution of tire repair instead of replacement to deal with the flat on my car. More

by GLH511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 08, 2023 -

Bill Kay Nissan responded

Thank you. Great star rating.

February 07, 2023

Many dealership talk down to women--they never do! I am appreciated as a customer! More

by maureenpprovost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Feb 07, 2023 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 06, 2023

Easy to make an appointment. Fast turn around. Will continue to use them in the future. More

by MELONIESJUNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2023 -

Bill Kay Nissan responded

We are very happy to have provided you with such a positive experience!

February 06, 2023

Excellent experience at this dealership, friendly service advisor and extremely knowledgeable technician (Brian D) who went above and beyond to make sure my Maxima was in great shape and gave me a piece of m More

by Corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Defrank, Jerimy Witt
Feb 06, 2023 -

Bill Kay Nissan responded

Thank you Corey, For a outstanding review.

February 06, 2023

Staff friendly and very helpful. Wait time is relatively short. Discounts applied without coupons. I'm a repeat customer. More

by WVACH0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what his name was
Feb 07, 2023 -

Bill Kay Nissan responded

Hi Wvach0213, we are very happy to have provided you with such a positive experience!

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