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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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February 17, 2020

Drivers side Windshield Wiper was dragging and making noise. The service department was very attentive to my repair. They were able to fix it while I waited. Very kind and courteous, and would recommend this s More

by jermo473
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Carl Beckstrom
February 17, 2020

These guys are just awesome! My car is always taken care of within a reasonable time. The work done is efficient and comprehensive! Great work! More

by MARIAH_SULAIMAN84
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
February 12, 2020

Service staff was helpful and efficient. Wait time was about what I expected and service price was OK. Waiting area was clean and comfortable, if a bit small. More

by RJSTOLK
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2020

I made an appointment and my vehicle was worked on right away. Fast and efficient. Plus, a very friendly staff. Also price is affordable. I would recommend the service dept. More

by CK10
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Kim Golden
February 11, 2020

Jeremy is always excellent. I was however disappointed in service that cost $700. It felt overpriced for work that took perhaps 2 hours at most. More

by Amayer
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Feb 26, 2020 -

Bill Kay Nissan responded

Hi there, I would like to get some more details about your experience with us. Please call me Donnie Jorman Owner Loyalty Manager at 630-969-3200 ext. 1221

February 10, 2020

I was very pleased with Alex in the Service Dept. he was able to squeeze me in on a Saturday (appts. were completely booked). I was able to get my vehicle fixed within 3 hours. More

by E. Alvarez
Recommend Dealer
Yes
Employees Worked With
Alex - Service Dept.
February 08, 2020

Everything was good as usual, always great service. Very friendly and fast service. Ric was great and kept me updated on the service provided. Great job.... More

by KACOOPER59
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2020

Service issue Had a problem with my car not shutting off when I pushed the ignition button, called and luckily was told to bring it in and they would squeeze me in. More

by PETERS.JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Esmits
February 04, 2020

My Altima needed a recall service to be done immediately and this dealership did this for me the next day in an efficient and timely manner. Jerimy was an effective communicator in that he kept me informed More

by pmkeeley
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
February 03, 2020

I worked with Ric on my Nissan Altima’s transmission failure, he was very helpful in getting my problem resolved, Ric was able to get the repairs completed quickly and also took care of an open recall i More

by mdm507
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in service, he was my initial contact
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